Ratings & Reviews

Michelle Mathews

My Husband and I just moved here in July and it has been a very pleasant experience. The staff are all extremely friendly and helpful and the residents of this building are very nice people as well. Jackson Bishop was the Leasing office assistant tha...

susan boberski

I'm pretty sure you don't want to hear the laundry list of reasons behind this rating, but I will offer them up anyway. I lived here for 39 of the longest months of my life and am grateful to be away from these people and this awful place. I came her...

vv Happy

I decided to settle here because of Olia, she was very friendly and patient, showed me around and helped me with everything before I moved in. I have lived here for half a month and the property team is very friendly. Although I had a lot of deliveri...

Anna Area

We ultimately did not rent here because we bought a home instead, but our experience with the agents at West Broad could not have been better. They were kind, knowledgeable, patient with our questions, flexible with our reservation, and truly a pleas...

Lila

This was the weirdest place we've ever lived. Stuck someplace between daycare, college dorm, and retirement home. A few pros: underground garage is safe and always plenty of spots. Nice to live over a grocery store. Cleaning and maintenance were fine...

Chioke

I have lived at West Broad for 2 years now and have had a wonderful experience. The management, maintenance, & concierge team is top notch and very responsive to resident's needs and concerns. Olia Lebid (assistant general manager) recently stepped i...

A G

West Broad is a great place to live. The concierge staff is phenomenal, extremely knowledgeable and helpful. So happy I chose to live here!

jacntc

Such a delightful experience at our building! The staff are exceptional, always warm and courteous. Giang's smile brightens every encounter, and the events held by the building add to the joy. The building itself is lovely, and the sense of community...

Diann Bullock

I was the first resident when this beautiful building opened back in early 2016. I watched the population in the building grow over time, and made lots of friends there. I also experienced quite a few personnel changes, from the office staff to conci...

Jeremy M

Some of the employees are nice, others are just plain weird and in a couple of cases, rude.

Mark Taylor

The younger part of the community here helped me fill out my forms at the bar in Harris Teeter below. I'm 52 but young at heart. There are folks older and younger than me here. But they have some things in common, they're nice people! I've been given...

Bob McCarthy

Once again the staff at West Broad teamed up to create a most welcome event on Dec. 4. It featured sweets, great company, and a gift wrapping station which provided many of us tenants the ability to wrap gifts for family and friends. It was a very in...

Nina Richards

My tour was fantastic, Jackson was great. I did not expect to like the 1 bedroom 1 den because I thought it would be too small. Under 1k square foot and coming from a house, I just couldn’t see myself living there comfortable. But after I toured th...

Glen Guldbeck

I have lived at West Broad in Falls Church, VA for the last two years. It has wildly exceeded my expectations for what "community" living can be like. Great neighbors, beautiful amenities, and a location beyond comparison. There are plenty of fun soc...

Serena Eley

West Broad is a luxury apartment community conveniently located adjacent a Harris Teeter, near an eclectic choice of coffee shops and restaurants, within walking distance of 2 Metro Stations, and a short jog from the W&OD trail. It has an impressive ...

Kelly Pavela

Mov in experience was tremendous. I learned all I need to do is communicate with the mgmt team and everything is solved within minutes or hours, depending on the issue. I needed a new dryer and had one within the hour! Talk about resident service.

Robin Pulley

The resident events are extremely enjoyable and very creative. The staff is friendly and helpful and the space is clean, smells divine and appears to run efficiently. Nice job!!

Ruiz Family

Jackson was phenomenal giving me a tour. I’ve chosen not to go with WB because the apartments weren’t maintained well. Inside the apartments there were gaps between the wall trimmings and carpets. A finished apartment appeared to have pieced the ...

Nana Frimpong

Assistant Manager, Ibrahim, provided a great tour of the rental units, amenities, and surroundings. Answered all my questions and provided me with information on how to view upcoming unit vacancies. Did not feel pressured during tour.

Jay Robert

Great location, nice apartment with better amenities. No complaints. Grocery store below. Ample parking.

Jennifer A

I recently had the pleasure of touring an apartment at West Broad with Cadian. From the moment I stepped into the building, I was thoroughly impressed with the professionalism, knowledge, and friendliness displayed. Cadian patiently answered all my q...

Bev Rimmer

Jackson Bishop was my Virtual Tour host, and his energy and personality were excellent. I enjoyed my tour of the apartments at West Broad. Thank you!

Kimberly Swart

Tour was amazing, great customer service and easy to schedule. Personalized discussion as well at the beginning which was awesome and made the tour more productive!

Jiwan Chong

My experience living at West Broad this past year has only ever been positive. The management, maintenance, concierge, community, and amenities were always top tier. A big shout out to Mueed from concierge for going above and beyond at assisting me w...

Howard Travers

The manager of the residencies, Kimberly Eley was extremely pleasant and helpful throughout the application process as well as during the orientation and moving in procedures

Brett Dengate

We really appreciated Sierra’s help with setting up the tour and Kimberly’s positive energy and friendliness during our tour. We were impressed with the layout and the amenities and West Broad is certainly our number one preference in the area an...

D W

we had an painting event for the residents here today, and the general manger Kimberly was super helpful for setting up the venue, but she is a natural artist with tons of fun! Paint the Town is a nationwide company that wants to teaching people pain...

Shea Anderson

Unfortunate experience at WB. Steve (or something like that as it was quietly stated) was available to reluctantly show me an apartment. He said he was management and didn't normally show apartments. He initially said 1. The leasing agent was out 2. ...

Linda Cromwell

Moving into our new home was made easy by all the wonderful West Broad staff who work here. They’ve been so accommodating to our every need. From the loading dock to stepping into our home and finding small touches of things like water and snacks m...

Kayla Martinez

Es muy exelente

Rachel Stewart

Kim, the property manager, makes this place amazing. Can you hear everything in the hall from any apartment? Sure! But the people and the experiences that Kim creates for the residents really makes this place a home. The community here is amazing!!

Kathryn Linder

West Broad had been my home for over three years and I've loved it. Kim and her team has always been so approachable and friendly. Right after I moved out, I accidentally ordered a large package and when I arrived to pick it up Mueed walked it to my ...

Nathan Bachert

Absolutely fantastic place to live. The complex is extremely quiet, It is always clean and the staff is outstanding. Giang personally made sure the move in/out process was very smooth as well as my time staying there. The sense of community within th...

anon resident

a few things you need to know before agreeing to live here you will be forced to pay new amenity fees every time upon lease renewal, who does this? corporate thieves unless you are "special friends" with building mgmt, or if (very specifically) one o...

Hana Hali

Good

Christine Barrett

This morning I had the concierge knocking repeatedly on my door to ask where the luggage cart was. I had used the cart on Sunday morning. As I was bringing it back to the lobby, I had another resident ask to use it. It’s now Tuesday morning and Iâ€...

Dakota Conrad

Just toured this weekend and what a great place. Michael was just as great! He was easy to talk to and super informative and knowledgeable about the building and everything it had to offer. If you’re looking into West Broad as your home, ask for Mi...

Jason Mills

Great location

Chase Y

Great management and staff. Really great management and staff. The other residents are also so nice.

savary movement

Michael and Kim were a breath of fresh air. Their customer service was top tier, and they were both so knowledgeable and understanding about my property needs. Thanks for this great customer experience.

Fredrick Watson

Amazing experience viewing this beautiful property! The people in the leasing office, I believe their names were Kim and Michael, were extremely helpful, knowledgeable and resourceful! Highly recommend!

Paul Taylor

My parents have lived here for some time now and loved the community. It’s very convenient and Michael and Kim are outstanding. I highly recommend,

Tim Powell

Love the property! Staff was friendly and Michael Griffen was amazing!

Stephanie Witriol

The community is beautiful and well kept. The leasing team is amazing! Highly recommend.

Dan Galaviz

Everything you need on one street, dinning, grocreys,gas.

Nice building, unit was nice size but it would not get enough sunlight for me.