Ratings & Reviews

Michael

I moved in officially yesterday. So far the building has been great to me. Very inviting and staff and neighbors are really helpful. The move in process was pretty smooth as well. Everything is handled step by step. I think the greatest asset to me i...

Cristopher

So far so good - Concierge and utility services are great. Apartment has great views alongside quiet neighbors. Gym and resident lounge are my highlights.

Just moved in and everyone has been great from the first tour to move in. It Feels like we are living in a hotel as maintenance is super quick and everything is clean and well organized

Frank

Just moved in and everyone has been great from the first tour to move in. It Feels like we are living in a hotel as maintenance is super quick and everything is clean and well organized

New here, but enjoying the community already. I would give it a walking score of 8! Shops, groceries, restaurants and everything you need within half a mile walk. Downtown White Plains also close as welll. Many parks nearby are great plus quick acces...

Michael

New here, but enjoying the community already. I would give it a walking score of 8! Shops, groceries, restaurants and everything you need within half a mile walk. Downtown White Plains also close as welll. Many parks nearby are great plus quick acces...

Maintenance and cleaning staff are professional and very knowledgeable on issues that arise. The property staff are always available for any questions or concerns. Always feel comfortable and safe here

Frandi

Maintenance and cleaning staff are professional and very knowledgeable on issues that arise. The property staff are always available for any questions or concerns. Always feel comfortable and safe here

Anton

very good. the apartment is spacious, the building is clean, and the amenities are good. wish the pool was open, though. my only concern is the cleaning solution is being used (it smells really strong in the elevators after the cleaning), I hope it i...

Fotios P

We recently toured The Gramercy during our apartment search, and I have to say, the pictures really don’t do it justice! In person, the apartments are beautifully designed, spacious, and have a modern touch that makes them feel warm and inviting. T...

The only positive thing I will say is the current front desk staff is amazing. The leasing office is highly unprofessional and won’t help with any serious issues you are having. We’ve reached out to the leasing office and have had to follow up mu...

The Gramercy is an awsome place to live with great front desk staff and maintenance. The building is always spotless and the front desk personal are friendly and helpful.

The staff here are incredibly friendly and attentive. Maintenance requests are quick and easy to fill out! Also, the amenities are fantastic with regular community events.

Amy

The Gramercy is an awsome place to live with great front desk staff and maintenance. The building is always spotless and the front desk personal are friendly and helpful.

Elizabeth

The staff here are incredibly friendly and attentive. Maintenance requests are quick and easy to fill out! Also, the amenities are fantastic with regular community events.

It was a great summer and all went really well at our pool. Everyone obyed the rules and we all had a great time during the week and on weekends. Mosy importanly the grills were always stocked with propane to cook. Good job !!

Charles

It was a great summer and all went really well at our pool. Everyone obyed the rules and we all had a great time during the week and on weekends. Mosy importanly the grills were always stocked with propane to cook. Good job !!

The Gramercy is a wonderful apartment and community. The people that live there as well as the workers are always very nice and polite. The amenities and common areas are very well kept. If there is a maintenance issue, they are very fast and resolve...

Marcieli

The Gramercy is a wonderful apartment and community. The people that live there as well as the workers are always very nice and polite. The amenities and common areas are very well kept. If there is a maintenance issue, they are very fast and resolve...

Everyone is super friendly, helpful and very resourceful with any questions or concerns that we had. They made the move in process quick and easy.

Laura

Everyone is super friendly, helpful and very resourceful with any questions or concerns that we had. They made the move in process quick and easy.

Fahim

It has been a good apartment and the amenities are good, I would like to see an updated gym, that is the biggest need with equipment and lighting

Anna-Leah

So far I really like the place! Very nice apartment, just a few little issues that can be fixed. Very nice community, quite quiet. Can't wait to keep living here!

The staff has been very responsive to all of our needs. The continual communication has helped with all of our planning. Looking forward the the various event during our stay.

William

The staff has been very responsive to all of our needs. The continual communication has helped with all of our planning. Looking forward the the various event during our stay.

Great place! Very quiet and peaceful. Everyone is so nice and the place is super clean. For being super pet friendly you would never know animals lived in the building for how clean it is.

Good place to live and I have been living here for over 6 years in 2 diff apartments I would recommend this place to friends and fam and they would like to live here.

I’ve been living here for almost 11 years, and I’ve greatly enjoyed my time here. The amenities are great, the staff is extremely friendly, and everything is well organized.

Alyssa

Great place! Very quiet and peaceful. Everyone is so nice and the place is super clean. For being super pet friendly you would never know animals lived in the building for how clean it is.

Mitchell

Good place to live and I have been living here for over 6 years in 2 diff apartments I would recommend this place to friends and fam and they would like to live here.

Brandon

I’ve been living here for almost 11 years, and I’ve greatly enjoyed my time here. The amenities are great, the staff is extremely friendly, and everything is well organized.

Udayan Khurana

We arrived at our scheduled time and no one was there to give us the tour. Waited 20 mins and left.

The Gramercy is a wonderful place to live. The staff is excellent from the maintenance, concerige, and office management. The cleaning staff works so hard in keeping the building looking spotless. The park across the street is an extension of your ap...

Frandi

The Gramercy is a wonderful place to live. The staff is excellent from the maintenance, concerige, and office management. The cleaning staff works so hard in keeping the building looking spotless. The park across the street is an extension of your ap...

Everything was clean and they were helpful. Unfortunately, the only thing that upset me was their process of leasing. They didn’t reach out to me till last minute and it was so hard to contact them. They don’t pick up the phone easily. I had to a...

Sara

Everything was clean and they were helpful. Unfortunately, the only thing that upset me was their process of leasing. They didn’t reach out to me till last minute and it was so hard to contact them. They don’t pick up the phone easily. I had to a...

Loving every second so far. Beautiful building. Beautiful room. Great supportive staff. Great amenities. Great location. Overall great experience.

Reese

Loving every second so far. Beautiful building. Beautiful room. Great supportive staff. Great amenities. Great location. Overall great experience.

Anonymous

When I first came to White Plains with my sister in 2022 the property was called WIndsor at the Gramercy, and it was a pretty clear winner in our apartment search, but around half a year later the property was bought out by Bozzuto and there has been...

Stacey

The property manager is absolutely wonderful! She really works hard to make the residents' experience the best it can be. I truly appreciate her!

Lindsay Waxman

I love living hear. The staff is amazing especially Kathy. They help you out when you need it and the pool is always clean. I would recommend living here.

elvissosahra@gmail.com

Predatory tactics to get you in an apartment. Once you are in they will jack up the rent over 20% and also sneak in surprise hidden fees like having the tenants pay for the heating and air conditioner for the entire building hallways and common areas...

Convenient to transportation, shopping etc. grounds are well kept and the hallways are always nice and clean. Maintenance and our consigner are great very friendly and helpful!

Anna Marie

Convenient to transportation, shopping etc. grounds are well kept and the hallways are always nice and clean. Maintenance and our consigner are great very friendly and helpful!

Navpreet

Great staff and loving the clean environment for our pets and family. Attentive to maintenance requests, mail/packages always accessible and friendly

We'll here we are in Spring/Summer. The building finally looks great with all the flowers and landscaping. This is the best time of the year for the Gramercy. We are in full bloom.

Charles

We'll here we are in Spring/Summer. The building finally looks great with all the flowers and landscaping. This is the best time of the year for the Gramercy. We are in full bloom.

great place to live really like it here it is very nice i am very happy here it is great in many ways including pool table and nice staff very nice

Verified Resident

great place to live really like it here it is very nice i am very happy here it is great in many ways including pool table and nice staff very nice

Fran Paige Katz

Great place to live ! The cleaning staff, concierge, maintenance and management work extremely hard to maintain a wonderful environment! There is also a beautiful park and playground across the street which truly feels like an extension of the buildi...

Ellen

The building is beautiful and well maintained. The rocks in the dog park have cut my dog's paw pads several times, wish there was more astroturf

I love living at The Gramercy. The staff is great and friends, the building is gorgeous, it’s extremely well kept, and the mailing system is very organized.

Brandon

I love living at The Gramercy. The staff is great and friends, the building is gorgeous, it’s extremely well kept, and the mailing system is very organized.

Tomoko

The building is tidy and neat. I like concierges, especially Nolan, who always helped us open and hold doors when I had a lot of moving stuff. Some of them are talking on the phone, but I guess it is not a problem, right?

I've loved my experience living at the Gramercy thus far. All the staff is so nice and helpful and I love the various events they throw every now and then. I wish the rent increase wasn't so significant so that we could possibly stay for the upcoming...

Tatjana

I've loved my experience living at the Gramercy thus far. All the staff is so nice and helpful and I love the various events they throw every now and then. I wish the rent increase wasn't so significant so that we could possibly stay for the upcoming...

A lovely place to live. The entire staff from maintenance , concierge and office has been nothing but professional. The cleaning staff works extremely hard to make sure the building is very well kept

Frandi

A lovely place to live. The entire staff from maintenance , concierge and office has been nothing but professional. The cleaning staff works extremely hard to make sure the building is very well kept

Living at The Gramercy has been pretty cool for the most part. The doormen are great, especially Nolan – he makes coming home feel special. And it’s always so clean around here; it feels like someone’s always tidying up, which is awesome. But t...

Since moving in last month, everything at The Gramercy has been fantastic. We love our modern apartment. Our view is fantastic & you can’t beat the quality of the appliances. It’s always a pleasure speaking with the leasing agents and concierge. ...

The Gramercy is a very nice building and community. The management is always available and respond very quickly to any inquiries. They are very helpful and make your moving and staying very pleasurable. The building is kept very clean. The garage is ...

This is a great community to live in. They strive to keep it clean. The building is fairly quiet and very diverse. When you reach out to maintenance for any apartment issues, you get a prompt response.

Peter

Living at The Gramercy has been pretty cool for the most part. The doormen are great, especially Nolan – he makes coming home feel special. And it’s always so clean around here; it feels like someone’s always tidying up, which is awesome. But t...

Carli

Since moving in last month, everything at The Gramercy has been fantastic. We love our modern apartment. Our view is fantastic & you can’t beat the quality of the appliances. It’s always a pleasure speaking with the leasing agents and concierge. ...

Marcieli

The Gramercy is a very nice building and community. The management is always available and respond very quickly to any inquiries. They are very helpful and make your moving and staying very pleasurable. The building is kept very clean. The garage is ...

Shaunte

This is a great community to live in. They strive to keep it clean. The building is fairly quiet and very diverse. When you reach out to maintenance for any apartment issues, you get a prompt response.

I was unfairly charged for renter's liability insurance when I already had my own personal coverage. I was given no warning, and charged for a full day of coverage, AFTER I submitted proof to the staff.

Stacey

I was unfairly charged for renter's liability insurance when I already had my own personal coverage. I was given no warning, and charged for a full day of coverage, AFTER I submitted proof to the staff.

Raj

Great experience from communication to getting into the new apartment. The management office is very helpful and friendly! So far the community has been great and we look forward to our time here!

This is a building that you dont want to rent at .the staff and management is terrible. They are so unprofessional and very rude and disrespectful. Do not rent here

Stephanie

This is a building that you dont want to rent at .the staff and management is terrible. They are so unprofessional and very rude and disrespectful. Do not rent here

Can’t complain. Nice staff. Clean areas. Not noisy at night. Lots of doggos. The ac in my room is a little loud but that is expected. I sleep with headphones on now

Elizabeth

Been living at the Gramercy for a couple of weeks and it's been a DREAM! The building is always clean and taken care of, the people working the front desk are personable and friendly, and the amenities are great. I love my unit, it's bright and spaci...

Christian

Can’t complain. Nice staff. Clean areas. Not noisy at night. Lots of doggos. The ac in my room is a little loud but that is expected. I sleep with headphones on now

Jacqueline

Beautiful Building, Love it! It was an absolute seemless move in, everything necessary for the move was readily available and the staff was extremely helpful.

The resident experience is still as great as it has ever been, the amenities are awesome, and I love the community. Everything is organized and neat.

Brandon

The resident experience is still as great as it has ever been, the amenities are awesome, and I love the community. Everything is organized and neat.

Had a really pleasant, non stressful move into The Gramercy. Everyone has been so sweet and helpful. Love that the building is pet friendly as well.

Amanda

Had a really pleasant, non stressful move into The Gramercy. Everyone has been so sweet and helpful. Love that the building is pet friendly as well.

KangHo

Overall, almost nothing to complain while an elevator in the lobby was unavailable for a long time relatively speaking. The staff and leasing agent all are very kind and eveyone here is ready to help not only the tenants but also our friends.

What a way to begin 2024, we FINALLY have all elevators working, ya. The building looks fantastic with all the lights and our cute reindeer. Keep up the good work in keeping our buliding a great community

Charles

What a way to begin 2024, we FINALLY have all elevators working, ya. The building looks fantastic with all the lights and our cute reindeer. Keep up the good work in keeping our buliding a great community

Mer Escobar

Beautifull place. !!!!!!

NB B.

This building enjoys a centralized location away from the congested areas in White Plains. The appliances in the apartment are a dated, however, you get more square footage than you would get in newer luxury buildings in White Plains. Even so, I woul...

Joan

Everything but the one elevator being down is great so far. I really like the other amenities, and the customer service has been consistent across the board.

I really enjoy living here, however one of the elevators has been out of service for over 6 months. That is completely unacceptable. The maintenance team is amazing!!

Lori

I really enjoy living here, however one of the elevators has been out of service for over 6 months. That is completely unacceptable. The maintenance team is amazing!!

Verified Resident

The only thing that still bothers me is the elevator. If they can fix the elevator, the living experience will be perfect. Thank you and I hope this helps!

Jessica

I like that maintenance is really on top of requests, the front desk is very helpful, the leasing office is responsive, the hallways are kept clean.

Ayelet

It's a very nice apartment. It would be more nice if the elevators worked better. Also, just a suggestion, when the elevator goes up and down, each floor should show where the elevator is. That would be much easier. A lot of buildings have that. Like...

Fran_K343

I have lived at the Gramercy for a number of years. It’s a beautiful setting and you have the feeling of a city and suburb. Whenever an issue arises the maintenance team is on it immediately! Kudos to the cleaning staff who work diligently eve...

Derrek Rueger

The general state of living here has gone downhill under the change in management, but the price of rent went up over 10% this year. Parking is available, but very expensive. The apartment itself is decent, but in the last year there has been a drama...

Michael

Every single staff person we have encountered in the Gramercy has been caring, knowledgeable and friendly. It has made our transition into our second residence very welcoming.

Stephanie

Enjoy the quite environment and love the friends I have made. It is very clean and the staff is a pleasure. Would recommend to anyone who is looking to move

Anna Marie

You are all doing amazing! Thank you for bring so kind!! Shauna, Wynter and Wendy are always so happy and friendly! Maintenance are absolutely wonderful, friendly and anytime I needed something they came! The concerige they are all amazing!! Friendly...

Debbie

All important things a gets fixed right away, other things, take a while In general very happy with everything No plans to leave.,would like some chairs in the lobby

Jared

Lovely staff! Great facility! Nice community! Everyone is really nice. Fun events! Great location. Gym is great. Wish the parking spaces were bigger.

Sunghee Oh

Updated: After I posted this, I got a phone call. Please don't call me or leave a voice message before you provide any written feedback here or to my email or prove to me that you have developed your work process to prevent this from happening this i...

Brandon Barenfeld

Apartments are great, love the community.

Brandon

I hav been living at The Gramercy for almost ten years, and I have been extremely happy and grateful to be a resident for as long as I have.

Stacey

The second of the 2 main elevators is broken...again. It's very frustrating, as the wait for it to get fixed is always several weeks to months long. The wait tends to get long as the elevators get busy. Again, very frustrating. :(

Rachel

Though I have only been here a short time, everyone in the building seems really friendly and kind. Definitely a nice bunch. I’m looking forward to the resident events.

Jose

Wendy has been super helpful throughout the whole process of moving in and getting everything together and made sure things got done in a timely manner.

Charles

Your doing ok, but, the elevator situation in this "luxury bldg" has a lot of us worried. The move ins and move outs are precarious at best....

James

My experience here has been good. Everyone is extremely friendly and helpful. I feel if I have a problem or issue I can talk to someone if needed. Social activities are always good to give you the community feeling which I liked with the prior compan...

Maria Constanza

You should ask for everything you need from the very beginning. You took so long in give us the apartment the day of the move, it would be better a little of flexibility.

Mo_Be

As a loyal resident who had been with Windsor property management for over six years, I initially signed a lease with them at The Gramercy. However, when Bozzuto took over shortly after I moved in, I wasn't sure what to expect. Hearing about Bozzuto'...

Mo B.

Exceeding Expectations: A Commendable Experience with Shaina, Wynter, and Wendy at The Gramercy As a loyal resident who had been with Windsor property management for over six years, I initially signed a lease with them at The Gramercy. However, when ...

KangHo

So far very nice. Cozy and well-maintained unit and facilities. + Safe and quite surroundings. Management/maintanence team are all welcoming and responsive!

John Michael Bernard

We recently moved in and just want to say that we’ve encountered so far the sweetest and warmest people in here starting with Wendy Byfield (Lease) who is one of the big factor why we have chosen to stay here. She is so hands-on with all the proces...

Anonymous

We have lived here for a year and in that year, the garage door was broken and open, fire alarms went off for over 3 hours multiple times, leaks in the apartment were ignored, and packages were lost multiple times. Maintenance is great but they�...

Michelle Asarch

My review disappeared so just to restate what I said previously: The management company is asking for a 12% increase in our rent and here are some things that they think are worth a 12% increase: 1. A broken garage door that does not close. 2. A leak...

Frandi

It’s a wonderful place to live. The concierge maintenance and staff who service the building do a wonderful job! Lots of moving in and out so elevators could be a problem. Overall very nice experience

Brandon

I have lived in this building for ten years come October, and my experience living here has been wonderful. That said, I do wish you guys would either fix or replace the sit down bike machine in the gym.

Charles

Now that summer will soon be arriving, the patio area is in full bloom with lovely flowers. The pool is clean and getting use, hooray. I am sure we will all have a good summer.

James

Top notch maintenance cleaning and office always willing to listen. What’s not to like about swimming on a holiday weekend and staying off the roads!

Erin

Been here for 6 years today. Everyone here has been amazing . Clean building , great people at the concierge. The garage can be updated a bit but besides that great experience.

Stephanie

Love living here its friendly and dog friendly. The apartment is big and beautiful. Staff is great and all around two thumbs up. Recommend for everyone

Verified Resident

Concierge is very nice and helpful only issue is a lot of confusion on application portion due to being provided incorrect information. It was settled with certain things of having 3 people on lease which shouldn’t have to be that way but couldn’...

Hilario

I love this Place ! a little pricey but is very nice place to live on ! i love the amenities the building is very clean and they respond to any problems fast!

Debra

Great apartment and excellent maintenance staff! Easy move in with helpful leasing staff. Apartment is beautiful. What else can I say? So far a wonderful experience.

Patti - PERSONAL Jenkins

Willie (head of maintenance) and his staff make it a point to know the tenants in this building. They ensure a great experience through their fast response, clean work, and positive relationships. Thanks for your great work!

Andres

It's awesome and I like the cleanliness. I always feel safe. I can't wait to use the pool and playing billiards. I like how the doormen are always friendly

Peter Aura

Beautiful apartment block in a clean, quiet neighborhood. The environment is well kept and houses well maintained.

Anna Marie Sannino

The Maintenance guys at the Gramercy are amazing. They are quick to respond to whatever your request is and always do a superb job. Willie and his team are absolutely amazing. Thank you for all you do! It is so appreciated!!

Frandi

I think the new owners are actively working to make improvements on the look and safety of the property. I am not in favor of delivery people walking the halls and would suggest any resident should come down to the concierge to pick up any food items...

Anna Marie

My experience at the Gramercy so far has been really nice. Maintenance staff is amazing and always so friendly!! Concierge staff are really nice and always have a smile on their face. The 2 wonderful ladies in the office Wendy and Wynter are very nic...

Denise

The alarm situation is unacceptable and could lead to residents not leaving when there really is a safety issue. Also that suggestion about trash in the hallway? What do other buildings do?

Charles

I am very happy with the new management team at the "New" Gramercy, please keep up the good work !!We have not had people who have not cared about the happiness of the residents in along time. We are all hoping for new things as well as a better comm...

edward watts

Windsor was great, but rooms are small for the amount of rent they are asking. But if you like or need amenities, this is the place.. gonna cost you though!!!! UPDATE!!!! It is now 2023 and this place isn’t great at all!!! Complaints don’t get an...

Tatjana

when we had a leak in our apartment I was annoyed at first because we weren't offered any way to stop or alleviate it but then the maintenance team took care of everything and worked with us so personally. besides that everyone's been so nice and hel...

Brandon

Everything has still been very good. The building has hosted some great food related events lately and it would be awesome if there could be more.

Juliet

So far it’s been great living here it’s quiet, peaceful and the front desk staff are very friendly and helpful, as are the maintenance crew. Thanks to all!

James

Things seem to be going pretty well. I'm hoping the fire alarm issue has been fixed for good. I don't ever remember the former management company testing each apartment, so it seemed like it was a thorough job. I come from an apartment where rent inc...

Verified Resident

I love living in Gramercy. The only thing that I concern is about the delivery. Sometimes the concierge table is not available and residents cannot get their packages on time.

Kevin

So far so good with the new team. Everyone is nice and very helpful. Things started out rough, but things have since taken a turn in a positive direction.

Bryan Benjamin Miller

the leasing agents are so friendly and everybody that works in the building is so friendly

Frandi

The building is looking a bit rundown but I assume new management will provide the time in restoring the look as it was years ago. Property managers are kind and professional.

Linda

So far so good, the apartment and building is in good condition. Just that one elevator I noticed has a fowl smell every morning when I use it that elevator smells dog pee. Can this be addressed not everyone in the building has dogs and wants to be s...

Charles

So far we are getting to know the Buzzuto team. However we need to get a Manager here at the Grammercy. I feel more could be accomplished with a property manager. Thank you

Duncan

Big improvement over previous owners - hope to make my rating five stars soon. Onsite manager is excellent and worthy aready of a five star review

Ellen

Clean building. Management is available to help. Haven't had any problems so far. Only wish there was cell service or wifi in the garage.

Audrey

Friendly and helpful concierge staff. Facilities maintenance quick to respond. Convenient location, close to restaurants and shopping. Nice amenities.

Erin

I’ve been living here for over 5 years. Everyone who works in the building has been helpful and welcoming. Only downside would be the turnover of employees.

Paul

Well kept building. Great gym. Billiard and audo-visual room and library. Small outdoor pool. Courteous help and full time receptionist. Convienent to Main Street White Plains.

Anna Marie

The maintenance team is amazing. The front desk ladies and gentlemen are friendly and willing to help with a smile on their face. The ladies in the office Wynter and Wendy are great. Thank you

Brandon

I love living at The Gramercy. I have lived here since October 13th, 2013, lived in apartment 212 for the first year with a roommate, then moved into apartment 106 on November 7th, 2014.

Amy

So much better since new management started - love the office staff - but would love to see gym upgraded and a return of the coffee bar in the cafe part of the lobby. And looking forward to the new entry system being installed!

Joseph

no real noticeable changes from prior owner. building staff are great and helpful. trash rooms are kept very clean. hallway carpets could use shampoo.

Jailson

I like the safety and clean environment provided by the staff in the building, besides the concierge service available. Dog area outside the building is very much appreciated.

Stacey

The staff is friendly, and the amenities are nice, but they are expensive. The apt is also on the older side with older appliances. I've been here for just under 3 months, and I've already had to call maintenance 4 times for broken things/problems in...

Lindsay

I love where I live. The new management company is really nice. They are very helpful when you need help. I have not had a bad experience with them at all.

James

Great place to live, every amenity you can want, quiet, pet friendly too! Maintenance and grounds are well-maintained, carpeting in halls frequently vacuumed. Overall, very happy here.

Luke

It’s been really nice living here the past 6 years and i have enjoyed it! Thanks for everything! I have enjoyed the amenities here and it has been wonderful living here. It is a very nice community and have enjoyed my view to look out at.

Verified Resident

Overall a pleasant experience at the Gramercy, the new PM team seems to be a pretty massive upgrade over the prior group. Very responsive and knowledgeable.

Ranjit

It has been an excellent, trouble free, luxurious life here in Gramercy. Myself, wife and daughter have been here since Sept 2017. We had no trouble with parking, package delivery, neighbors, amenities etc.

Navpreet

So far we are loving it at the gramercy in our first month or so. Spacious, clean and convenient location. The staff is attentive and responsive to our questions and comments Looking forward to the holiday season.

Jay

I have found the maintenance staff to be excellent by responding to any situations and the concierge staff to be attentive and most helpful.

Carolina

It has been good so far. A couple of confusion on the payment due to the change in management. But the amenities are really good and well maintained.

Verified Resident

Unfortunately starting in the past years the service's quality got reduced and the sense of community was lost. Cleaning, maintenance, amenities, concierge and office are not the same if compared with some years ago.

Lori

Love the maintenance department! I wish we had more social events. The old concierges with the previous management were far below standards, but the new staff seem great.

Hilario

I love this place but a little pricier i like the amenities nice, clean comfortable. and the maintenance workers are very professionals and fast respond .

Jessica

Overall, my experience at the Gramercy has been great. The units are comfortable and the building's proximity to the center of town is phenomenal. I can already tell that the change to Bozzuto is making a big difference and am glad you're here! Areas...

Natalie Z

Scheduled tour to see the two apts that will become available in a week or two and saw both of the apts were taken out of their website 1-2 days before the scheduled tour. Called multiple times to confirm if the apts are still available (if not then ...

James Clapper

Like living in a top class hotel. All amenities. Well maintained/clean and orderly. Wide and clean air conditioned hall ways. Entrance lobby/concierge area is quite and professional. Any issues and/or repairs are completed in a timely manor. I can't ...

Austin Shoemaker

I was very pleased with the results

DRasmussen2

See picture attached. There are about 7 huge, loud, structure rattling HVAC units on the roof of the building that cause the top floors of the building to not only vibrate and buzz, but they are also extremely loud - especially at night. This is prob...

chanfinck

When you go visit the building just look up and you will these huge machines on top of the roof. Huge machines were loud, annoying hvac systems. HVAC systems are loud in apartment and shaky. Make vents and walls shake. Lived here for 2 years and no m...

Anita Aronoff

we had trouble with our stove and called maintenance this past saturday. within an hour the maintenance person was at our apartment, announced that we needed a new stove, and within a couple of hours installed one for us. he was excellent, and we tha...

Apartmenthuntingny

I was ready to sign but the leasing agent was short and rude without being helpful or wanting to get my questions answered. Completely leaving a bad taste in my mouth. I left from wanting to sign to wishing I hadn't wasted my time.

Nussair Habboush

I can’t say enough of Tenishea’s attention to not only the application process and her follow through on same, but also the logistics of my move in. Even when I wouldn’t follow up due to work or other life circumstances, she took it upon hersel...

Semiu Olatunji Olaniyan

I thought i was going to end up in shame and disgrace why because I was seriously warned by friends who told me not to get involve in Bitcoin investment due to their past experience but I told them my case is different because I was so desperate to m...

Brea Leach

My review is solely based on the upkeep and sanitary concerns that I have for the common areas of the gym in particular. I'm sure the last time the gym was cleaned had to have been pre-COVID-19 because the same sweat marks, dust mites, etc. on the eq...

Lorella Brocklesby

I really must record my absolute appreciation for this building and the staff. To have such a tranquil place in the middle of White Plains is amazing..it does not feel urban at all. Plants, trees and the rural surroundings are always pleasant and reg...

Mustafa Alayan

My family and I have never been too keen on apartment living as, until recently, we've lived in a single-family home for decades. Windsor at The Gramercy has changed our mindset re apartment living. From our initial encounter with Karimah (a leasing ...

Dorothy Hong

Thorough, working at a methodical pace.

Justice Byrd

The leasing team at Windsor at the Gramercy is nothing less then exceptional and the maintenance staff have been superb. Everyone is really friendly and helpful and have made this move an amazing experience.

James Dominick Pandolfo

Just moved in, but so far the building is clean and leasing staff is class A! I've submitted one maintenance request and they were on it like white on rice. They also cleared up a billing issue on-the spot. They always say hello and are very accommod...

Avanti1talia

I recently moved in and I'm blown away by how smoothly everything went and how accommodating people are here. The community seems friendly; people holding doors and saying hello. The building and apartment themselves are immaculate upon move-in. So f...

Lori Hope Zimmerman

Absolutely love the maintenance team!!

Edward Brown

The team is outstanding & professional, always thre to assist and make living here great!

Vania Marton Biazolli

Feedback about Windsor at The Gramercy. 🇺🇸🇺🇸🇺🇸 I have been living at The Gramercy in White Plains-NY for 3.5 years, and I think it's about time to give a very positive feedback about the building, its management and the amazing staf...

Daisy Rivera

Amazing experience. The staff are very welcoming and the building is just beautiful all around 😊.

management is not transparent upfront about additional charges especially on renewals i.e. if you renew for 3 months you get charged 1 FULL year for the common space charges

Allison is amazing! She was incredibly responsive and helpful from the first email I sent interested to a month into living here. Everyone is friendly, I lived in a not so nice building in the area and it is night and day! Everyone from the office, t...

The maintenance staff is very highly regarded. They not only keep the property clean but their Work ethics are exceptional. The technicians are eager to help and highly experienced.

I sadly dont know the name of the nice man who has fulfilled all our work orders for us but he is AMAZING. He always says hello to me in the hallways and asks if everything is working better and when hes here he is kind and efficient and the absolute...

The location and amenities of this apartment are really top notch, we are super happy with this living situation!

Ive never felt more safer living here. I love the community so much.

Ana Murphy

I’ve never felt more safer living here. I love the community so much.

Easy move in. Excellent service. We could not be any happier, we love it here!

I moved in a couple weeks ago and so far it has been fantastic! The leasing process was so easy and Karimah and Allison were so patient with ALL of my questions--big or small--and I still feel like if I need anything, they will be quick with help and...

The leasing team at Windsor at the Gramercy is nothing less then exceptional and the maintenance staff have been superb. Everyone is really friendly and helpful and have made this move an amazing experience.

Nikki Rae Jenis

Easy move in. Excellent service. Great area. We could not be any happier, we love it here!

The maintenance crew is always professional and kind beyond compare. They will go beyond expectation for all requests. I am so very pleased with how they take care of every request for apartment requests. Thank you for making us feel a lot more relax...

All of the staff and community in general have been very helpful and friendly. They made settling into my new home comfy!

Frank Fariello

Recently moved to Windsor at Gramercy. I have found the staff very accommodating and courteous. Several inital maintenance issues were handled quickly and efficiently.

Paul Egensteiner

We love living here! For many reasons. Not only is the building clean and all staff with who we have had interaction friendly and helpful, we also appreciate the attentiveness of the maintenance staff. Any time we have made a request, they have respo...

Building is marketed as a luxury building but that is misleading. There is a suspicious build up all over garage ceilings, the floors are shot on the parking levels near elevators: broken tiles etc., the painting in the unit is very sloppily done as ...

We enjoyed this community. Concierge people always nice and polite, repairmen always efficient and reliable!

Management is kind and always forthcoming. Maintenance and concierge staff are always upbeat and accommodating. I am so happy with my experience here at the Gramercy. I would recommend it to friends n family.

Tne building is superbly maintained and residents get fast service if there is a problem. Very good amenities . Very clean. Very friendly staff

Maintenance is absolutely amazing and always gives back, always has smiles and helps.

Just moved in and I am very happy with my experience overall so far. The leasing and maintenance staff have been amazing. Hopefully i will get to enjoy everything the building has to offer without Covid restrictions in place

Ive only been here for a few weeks, but I love it! The building is great, the location is perfect, and everyone is friendly especially Jason the maintenance guy, he is awesome!

Shania Rivera

Amazing staff. Wonderful area !

We enjoy living here and have had a good relationship with the management. Amenities are well maintained. The property went through a major renovation which seemed to take an inordinate amount of time. The in house maintenance team is excellent. They...

We moved here from California and had a big home. Moving to a 2 bedroom Apt I thought would be very challenging, however, it is comfortable here and there is lots of kitchen space, cabinets, drawers and counter space. We really are enjoying the compu...

Building is excellent. well run. nice place to live.

Amenities are great. Covid took its toll but management did its best to do its part to keep residents healthy. It's great having 25/7 concierge service - for the most part, these folks are exemplary. Property management is polite, professional and pu...

Have lived at The Gramercy for 4 months now and the staff are great.,Allison, Karimah and Farrah have always been there and always willing to go above and beyond to ensure that all issues or complaints are addressed swiftly and professionally. Great ...

Allison Beltrone was welcoming and full of helpful information. She made my decision to rent here and then my move-in experience as painless as possible. Allison was always friendly and delightful. I feel she went the extra mile to smooth out what wa...

My apartment is nice, have my own washer and dryer. The Maintence and leasing staff are always around to ask questions if needed. There are plenty of amenities which include pool, gym, room to play pool and pets are allowed. My apartment is very quie...

We had a very smooth and pleasant experience moving into Windsor at the Gramercy, and living here so far has been lovely. Everyone has been so kind and helpful, and any of the minor issues we had initially were resolved quickly. You can tell property...

Shirlee Spitzer

We had a very smooth and pleasant experience moving into Windsor at the Gramercy, and living here so far has been lovely. Everyone has been so kind and helpful, and any of the minor issues we had initially were resolved quickly. You can tell property...

Love the apartment. good location and amenities. staff is very helpful. highly recommend.

My elderly father moved into the Windsor at Gramercy 2 months ago. We have been extremely impressed with all aspects of the building since our first inquiry. All of the staff is wonderful. The building is so well maintained-always clean. The building...

The maintenance staff is polite and friendly. They are happy to help whenever I have an issue in my apartment.

Very clean, open, safe, welcoming and Ive been here a year now.

I have enjoyed living here. Great management. Great location.

R H

We just moved in and we are loving it here so far. We especially appreciate Willie's quick work to repair the small issues that we found on move-in, and his attentiveness to explaining how everything works. His friendliness and eagerness to help make...

The maintenance staff is the most professional and knowledgeable. They are prompt and give outstanding service

I have always been satisfied, in fact delighted with the response to any request. It is prompt, courteous and friendly. Love living here.

Laura Wolfe

Just moved in but so far the staff has been very responsive and helpful. Allison was helpful giving a tour and sending reminders of what needed to be submitted prior to our lease date to ensure a smooth move.

Friendly, cooperative team and at the top of everything.

A well maintained and well serviced building with very nice amenities. The management has done a tremendous job with the Covid restrictions, hats off to them. A comfortable place to live. I would highly recommend it.

Too many emails being told what to do. Condition of the dog park is poor. Concierge and maintenance workers are very helpful and friendly.

Emily Greenspan

We love our new apartment at Windsor at the Gramercy! Our tour with Allison was great, she showed us around and answered all of our questions. We loved it so much, we applied that day! Coming from Manhattan, the apartment here is so spacious, bright,...

Gramercy is a safe, clean and professional place to call home. I feel safe in this environment and would highly recommend the Grammercy to family and friends.

Right from the staff to the residents, everyone is very friendly and its a really positive atmosphere. Needless to say the interiors and amenities are great!

The maintenance guys are very professional.The staffs are very friendly and helpful.

Ive been here since October of last year and I love it!! Everyone is soo nice, its so clean! Maintenance is always on top on things, Ill stay here as long as I can! Laura G

Overall a good experience. Staff is friendly. When something needs to be fixed it's always addressed promptly.

Thank you very much to the maintenance team for always doing the right thing and helping the tenants in this building :)

Im very happy living here. Clean and friendly. Close to downtown without being in it. Easy yo highways.

I think that everyone is wonderful here at the gramercy and is very helpful

My husband and I were so grateful to Management for a Whats App Video tour of the Drake and Doechester Style Apartments. My husband and I decided immediately that we wanted to move here.

The Maintenance staff and Conceirge are excellent. They are always concerned about the health and safety of the tenants. The staff who cleans daily keeps the building sanitized and works extremely hard keeping our environment clean.

Very fast response. Our fridge light was defective and the maintenance staff delivered the new light bulb rapidly at our front door (due to COVID they asked if Id prefer to install it myself - very mindful! - which I happily did). Very good experienc...

The manager, Farrah, and staff, like Al and William continue to impress and have been flexible and reliable during these challenging times. True professionals, that are friendly and helpful. Concierge staff are always helpful, and well trained.

Matthew China

The staff are friendly, professional and always helpful.

The Windsor at the to Gramercy is a fabulous place to live.The concierge is professional maintenance is always there when you need them so far Im enjoying my stay at the Windsor

It is great to have long term employees who know the residents and the building. Special praise to Willie in maintenance who is fabulous. Farrah in the management office is terrific and hope she stays. Was very corporate like doing a lease renewal wi...

great building, they take very good care of the facility & are very responsive to any needs. Farrah, Willy & Danny are terrific!

Very pleasant experience with the office staff, namely Farrah and Angela, likewise with the reception staff. They were all very responsive, friendly and supportive during my time of move in. Helping me even out during furniture delivery as I couldn't...

The staff including maintenance, office, Conceirge and cleaning are exceptional. It is a wonderful place to live.

Onsite maintenance staff, 24/7 concierge service. General cleanliness of apartment building, pet-friendly.

The staff are friendly and professional and always helpful.

The office staff.. maintenance staff and concierge personnel are all very helpful and frkenfly

Quality of maintenance

Friendly staff firs out of thier way to make you feel comfortable and "at home

Chunhui Chen

I've lived in this building for a year and I enjoy it a lot. Good price and quality compared to other buildings. Building services is great, receptionists are very friendly; maintenance is very efficient, Willie D is very pleasant to talk to and good...

Verified Resident 712276

Ive lived here almost 8 years. For the most part my experience has been very positive. The cleaning staff are very good. Problems get fixed quickly. The building is basically quiet. The reception desk has always had very very competent and helpful pe...

Verified Resident 452388

The location is convenient and the school district is good. That being said, the apartment is overpriced for its age. More attention should be paid to keeping the building and grounds up to date and clean. There are nicer apartments available in the ...

Verified Resident 647383

This apartment affords privacy and comfortable apartment living and great amenities. Location is good, too. Staff members are attentive and courteous. Great view from windows. So far so good. Lake St shops are added pluses.

Verified Resident 708513

Apartment complex is clean and in a quiet location even though it is steps away from downtown White Plains. Management and maintenance team very friendly and responsive. Concierge service is the best I have experienced. There is always a person there...

Aaron Chen

I just moved in couple months and feel very quiet, convenient, safe, systematic, and comfortable! Concierge and leasing office are pretty nice!

Verified Resident 694379

Mostly disappointed by the pool hours--don't count on it if you are a working professional. Office staff and maintenance team are very professional and friendly. Nice high ceilings. Banning smoking next to a barbecue is mean-spirited, particularly if...

Verified Resident 693360

I was looking for a personal feel in White Plains as I did not want to be in the middle of all the malls and offices. It is within walk distance to some malls and grocery store and there is a park just across the street as well as some open field spa...

Verified Resident 687514

The experience was poor. For the reasons previously stated and all reasons included in this survey. There are too many issues to deal with. Regardless of my comments, nothing will change. There has been a steady decline in my approximately seven year...

Verified Resident 687133

Its a very safe place.. The maintenance department is helpful in quickly arranging for a person to come and fix what is needed. The property is also well maintained and beautiful.. The grocery stores, gas station, coffee shop are walking distance fro...

Verified Resident 684199

A baseline for mid-high level apartment. Critical aspects are good (maintenance, doorman, parking space). Other aspects are lacking - parking garage is in rough shape (rust leaks), they relentlessly raise rent, apartments are aging. Good enough that ...

Verified Resident 586472

Very clean and convenient living space. Everything I need is readily available with super professional staff members. The maintenance team is always helpful and does a great job. I am very happy to have chosen this location.

Verified Resident 513831

I would not recommend Windsor at this time. Too many issues--one that took too long to resolve, without mgt. being transparent about the cause. For the rent rate here, maintenance issues are inexcusable.

Verified Resident 657985

Very quiet which is nice, Farrah is an incredible property manager, always considerate and goes the extra mile for people living here. Great location, clean building, helpful doorman, easy move in, low deposit, flexible leases

Anonymous

Living at this community, I have found it to be the most peaceful and luxurious time of my life yet. If you want comfort security and a peace of mind, this is the place for you! During my one year here, I can honestly say that this place is always ke...

Verified Resident 617507

Peaceful friendly living community. The staff is friendly and most helpful. I love the amenities, the office staff, and custodial staff. The pool and gym are great! I enjoy the building socials and the daily hot chocolate.

Verified Resident 627907

please upgrade the apartments to wooden floor, and provide microwaves for kitchen. The kitchen appliances are very old and doesnt go with the apartment overall aspects. the closet space is very limited. If you can improve the walk-in closet space in ...

Verified Resident 551309

A very well run building with beautiful landscaping and a caring staff. The apartment are well planned for comfort for the residents.Many resident activities and parties are planned by the staff, including dog of the month contests, etc.

Verified Resident 621453

- Clean and nice area to live in - Rent is pricey, but comes with a good amount of amenities - Would like to see cameras or more safety precautions made to the parking garage - Front desk needs to be more questioning with residents that do not have k...

Cassandra Prince

Its ok

Verified Resident 607775

The building is as mixed as the leasing staff claimed it was . We were never informed about the population of special needs residents that live here. Some of which do not seem stable and have scared residents. The selling point of the pool should be ...

Verified Resident 597643

Minus 3pts for the random masked power ranger. Left me feeling a little unsafe. The door in P1 is extremely difficult to open, causing it to be frustrating to come back home. Otherwise this apartment complex is comfortable.

Verified Resident 597190

The Gramercy is a nice place to live with a family. They offer decent amenities for all occasions. It is children friendly environment and the staff is kind and courteous. If you are looking for a quiet and tranquil residence, I highly recommend the ...

Verified Resident 553407

I love the location, pool and gym. I would prefer more attention be given to upgrading apartment. The kitchen is way outdated. One bathroom could use upgrading. Painting is necessary. I find the staff to be extremely helpful.

Verified Resident 581065

very convenient location, close to everything but a few blocks away from the most hectic/noisy areas. quiet little park in front, with a playground. apartments are quiet, no major issues with neighbors. building is pet friendly.concierges are friendl...

Verified Resident 449978

The coffee situation is a continual frustration. Reducing dow to a choice of one caffeinated coffee is a bad move, especially as there are frequent problems with the machine. Every other apartment block that I know of have at least two choices of caf...

Verified Resident 579435

This is a quiet and safe neighborhood. And its convenient with walking-distance shopping places, gym and pool in the building, also considerate arrangement of the shuttle to the train station. The staff here is polite, nice and always helpful. Its cl...

Verified Resident 579455

So far, I have loved my stay at the Gramercy! I would definitely recommend it to a friend. I would love to continue to stay here unless there is an unfair increase in rent. The management should keep in mind that the housing options in the whole Whit...

Verified Resident 579475

Very helpful and friendly leasing office staff, always eager to help in any way they can. The people at the convenient concierge desk are very nice too. The apartment near major highways and public transportation and close to downtown White Plains, n...

Verified Resident 579493

Fire alarm keeps going off and rent keeps going up! Garage doors always break! I deserve a new updated kitchen since Ive been a long term tenant who pays rent on time! My kitchen is so old and the refrigerator is gross and I have to constantly change...

Verified Resident 575032

This place is overpriced for the lack of quality it provides. When I first moved in, my lock was broken and it took 5 WEEKS to get it fixed. The microwave was chipped and still had stains in it, meaning it was not cleaned before I moved in. The cabin...

Verified Resident 519548

I like the quality of every maintenance done at my apartment, my parking lot that is indoor which makes huge difference mainly during the winter, I like the gym, the building location and the respectful way I'm treated by all employees.

Verified Resident 561007

This is a clean, cozy, and modern apartment complex that is both pet- and family-friendly. Very nice without feeling stuffy, and a great community and location. So far we are very happy with our experience here.

Verified Resident 503074

Good overall facility, but value is offset by frequent false alarms, rising "water & trash" bills and persistent rent increases for faithful tenants in good standing. Underground parking is a plus, and staff responsiveness has improved in the last ye...

Verified Resident 550041

overall good value, nice staff, friendly neighbors, safe & secure. Garage is in need of major repairs. There have been numerous issues with the fire alarm going off, while management is very attentive & communicates well about the situation, it has p...

Verified Resident 527620

Tech Industry BEWARE! Currently only has infastructure for 50 megabytes up and 50 megabytes down internet speeds via Verizon. Verizon can't do better because the building will not pay to update their wiring.

Brendan Klein

I don't live in the building yet but I will soon I think besides the fire alarms that really needed to be fixed, I been with my friends that live in Gramercy going pool outside and pool table room and my friends Apartments everything that I seen and ...

Verified Resident 516706

N/aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaAaaaaaaaa

Verified Resident 513832

Response was given in another part of this survey, I am quite dissatisfied as the quality of upgrade does not rate the rent increase. Blinds are cheap and look rather bad for a luxury place same with appliances and flooring. We also found out that th...

Verified Resident 467019

Wonderful staff; beautifully maintained building; so quiet and tranquil it is hard to believe the building is so close to the center of White Plains; gardens well kept and particularly pretty around the swimming pool and patio area; and pet friendly ...

Verified Resident 506744

Property could be considered luxury. Current residents pay higher rent then new tenants - even at time of lease renewal. Building issues do interrupt daily living. If you work from home - this is not a good choice.

Verified Resident 417510

I have really enjoyed living at the Gramercy. The maintenance staff as well as the front desk have done an excellent job in taking care of anything I have needed. The building is taken care of impeccably and the amenities are top notch. I can walk to...

Verified Resident 491288

The apartment is a excellent place to live in.The environment is nice and safe especially for the kids to play and enjoy. The staff are so kind that they always would like to help.It’s worth to recommend.

Verified Resident 486081

My boyfriend and I just moved in and we love it so far. The building is clean and feels very welcoming. Everyone has been helpful and friendly towards us. My favorite perk is being walking distance from the main strip of restaurants and night life.

Verified Resident 481535

It was well and very efficient I'm glad I live here. Your service here is excellent and the apartment is very welcoming I enjoy living here very much. It's help me very much and I've had some very wonderful time here.

Verified Resident 477490

As a new resident here, my experience has been nothing but positive. The staff are extremely friendly and considerate, the facilities are awesome, I am excitedly awaiting to make use of the pool. The proximity to everything makes living here seem sur...

Verified Resident 474458

I like the location, and it’s convenience to downtown. It was beautiful and inviting when I moved in. Within the last 3 years, I have seen decline. I have experienced various fire alarms, mice infestation, water main breaks, and absolutely no ...

Verified Resident 471976

In fact, nothing special. I like to live here, there must be some reasons. convenient location, safety and so on.I came to the US in 2014, and rented an apartment in N. broadway. Almost every night, the neighbor of downstair knocked her ceiling just ...

Verified Resident 472021

The community here is great! The management office is very responsive to all your questions and the complex is kept clean. The quiet environment really helps too and it's not excessively noisy. The concierge service is helpful when it comes to packag...

Apartments1989

This building is a LIVING NIGHTMARE. I have been complaining about mice being in my apartment for 6 MONTHS and little to nothing has been done about it. I am told by many other residents that they have the same issues. It is disgusting that these rod...

Verified Resident 434980

Great place to live - highly recommend. I work in Armonk, but have to travel to NYC for meetings - and the convenience of the commute to work and train into the city is a plus. Apartment and community - including gym, parking, pool and consierge - ar...

Jitka Kapetanaki

Get rid of rodents, use less smelly chemicals when cleaning and better fire alarm system as we were woken up 3x in 6 months.

Verified Resident 464219

We love living at the Gramercy! Its a well managed, well maintained and safe community to live in! All staff, office, concierge, maintenance and others are responsive, professional and helpful. Location is fantastic, we can walk to just about everyth...

Verified Resident 422904

Excellent staff here, maintanence is iffy, great location, good amenities, annoyed you have to pay for the shuttle to the train station. Pool gets a little crowded and looses sun kind of early, Fire alarm goes off all the time. Tons of parking around...

Tkbestlifeever

I would not recommend moving here to anyone looks nice at first. To many issues negative fire alarms go off every few weeks at all times of the day and night, garage door broken often, elevators broken or slow, mice and rent increases yearly that are...

Verified Resident 441701

I had an error with my heating service and garbage disposal, and the maintenance team came in a timely manner and expertly resolved the problem. They left a brief note explaining how they fixed my problem and I couldn't have been happier with the res...

coolccee89

To my fellow and prospective residents at the Windsor, Once again, there is an issue at the Gramercy. First the fire alarms go off late at night several times. Then this morning, without any notice, none of the elevators are working and the doors lea...

mattconnell84

I absolutely loved my experience at Windsor!! The apartments are amazing, you can't hear you neighbors, the place looks amazing, amenities are fabulous and the prices are comperable with the area. I have never had an issue with things like mice or pr...

WPrenter12345

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Wanda_H

I definitely decided not to move into the Gramercy after hearing from residents that the building was infested with mice on ever floor and apartment . I meet several residents while visiting the building and they all consured that the building was in...

Eli “BizziBeth”

Great place to live, kid friendly, the staff is very accommodating and understanding. I was recently divorced and moved here and at the time my ex stopped paying for our children and I had to move, yet the staff was very empathetic. We had birthday p...

Anonymous

While the neighborhood is great, and my apartment is spacious, there are some amenity issues. Please note that there's a $600 fee every yr. while it's great to have an outdoor pool, the seating is limited. You are allowed 2 adult guests pet unit- man...

Anonymous

I've lived at this property for over 2 years and although there are both pros and cons, I would not recommend renting an apartment here to anyone who is looking for something long or short-term. For the amount you will end up paying to live here, you...

Anonymous

First, I have to say I don't live here. I am watching someone's pets while they are away for the holiday. I live up the street at 10 Stewart Place (the condo building with the indoor pool on the top). I love this place 10 times more than my place! I ...

mcrod1214

I recently moved to the Gramercy . I absolutely love my apartment. I have everything I need, washer/dryer, gym and I can walk to all the stores nearby and don't need to drive. The staff has been very welcoming and accommodating. It is very peaceful a...

The property management team is one of the best in Westchester! I have lived here for over a year and don't plan to move in the foreseeable future. The property is immaculate, apartments are well kept and I never hear my neighbors. The location is a ...

vatcpa

The property management team is one of the best in Westchester! I have lived here for over a year and don't plan to move in the foreseeable future. The property is immaculate, apartments are well kept and I never hear my neighbors. The location is a ...

Jen E

I am new to White Plains. I've rented apartments in other places and this building and the team that takes care of everything is wonderful. When my daughter visits she says "the building feels like a nice hotel -- as if there should be continental br...

wswadman

My wife and I live here for 2.5 months and have been enjoying it a lot. Plus side The 24/7 concierges are very kind and helpful, which is especially useful for us since we are new in White Plains (and in the US, in fact): one of them found me a tenni...

Anonymous

My husband and I have lived in this building for over two years. We have been very happy with the staff and find them all extremely helpful and friendly. We always get prompt service whenever we have needed assistance with our apartment concerning an...

siddharthdagar

My family has been living at Windsor at Gramercy for the last 3 years. We lived at a couple of communities in the last 10 years and Windsor offers an outstanding value for a number of reasons: 1) Facilities - Well maintained pool (with life guard), w...

Anonymous

My wife and I have lived here since August 2014 and it's been a great experience. The building is well-maintained, there's a shuttle to/from the metro north station (33 min ride into GCT), and the pool/grills come in handy for the summer. We just upg...

Tammy White

Love it

K11713

I've lived here for 2 years and it's been fine. It's nice that it's dog friendly, but they don't always keep up with the dog run outside-doors broken, too much ice, water fountain doesn't always work, etc. The maintenance and concierge personnel are ...

Gmn23

While searching for a condo that I'm looking to buy, I stumbled upon reviews in the building I live in and finding how I've been reading reviews for my new building, I wanted to throw in my $.02 on this one. First off, yes - there are things you pay ...

Anonymous

I have mixed reviews. Yes there is an amenity fee but it's unnecessary. The pool is open two months out of the year. Not everyone uses it, and that goes for the gym as well. Pool- Get there early. You never know if someone has guests and they use 5 c...

Nicholas Allen

I lived there for 2 years and miss it so much now that I live where it's incredibly boring. The Gramercy as an apartment isn't the most special place in the world, but the surrounding areas made it so much fun living in. If you need a small apartment...

Anonymous

I was going to rent there but found out about the hidden costs not shown in the rent. For example. application fee per person over 18years old; plus, all of the amenities are not included in the listed rent - there is a yearly fee that one must pay s...

Anonymous

We lived here for a full year before moving out to different states. Everyone here was very helpful and kind. We never had problem with noise or bad neighbors nor with any payments. I love that we could pay rent online, it was very convenient. They r...

Anonymous

It's truly a shame how they treat the residents after they choose to leave the complex. We bought a house and so moved out, but we were just shocked how rude and unpleasant and unreasonable the management was after our move and during the move-out in...

Anonymous

This place was once one of the top places to live in White Plains and since the new owner has started managing, has only gone down hill - especially with the ridiculous rent increases. Windsor is money driven and could care less about the upkeep of t...

Anonymous

What a joke this place is. First of all, the building itself looks like the projects. The staff is rude, the manager always has his door shut. The girl who sits in the ------ is condescending and not sincere at all. The building looks dated and tired...

brona8411

I recently moved into a 1BR at Windsor at the Gramercy and I have to say that I am very satisfied with everything so far. Despite some of the negative reviews, the building really has a great location, and all of the amenities we could ask for - 15 m...

Anonymous

I have lived at Windsor at the Gramercy for several months and have had really good experiences with different members of their team. The ladies in the leasing office have always been helpful, polite and responded right away to my concerns. I don't w...

Unavailable2See

Walked by apartment building and decided to take a look because my lease will be up in March. Went to office last Saturday, the door was open but nobody was there. Sat and waited for 20 minutes and decided to speak to the doorman. The lady at the fro...

Gina1230

I haved lived at the Gramercy since April 2012. I must say from the minute I walked into the rental office I loved the building. The office staff were excellent and extremely helpful. They made my move in very easy. The maintenance and concierge staf...

Anonymous

I have lived here more than a year. This building is clean and well maintained. The staff is courteous and helpful. I would recommend this place.

Anonymous

Highly recommended...for real. Beautiful and clean building. Concierge, security, parking garage, gym, outdoor pool, and location are the best parts. All of Windsor's employees are very helpful and knowledgable as well. Completely satisfied thus far ...

no_on_renewing

BEWARE!! I just received my renewal offer and it was increased over $150!! The location is great, the office team is unprofessional (especially the ------ - very unfriendly and impersonal), maintenance and housekeeping GREAT, but I could not believe ...

walterrobinson

I recently moved to White Plains and walked into the rental office and had a horrible experience with the agent -------. She was rude and acted as though I had interupted her work. She also was very unprofessional and while the apartment was nice, I ...

Stunt442

Although this is a very nice building to live in, you will pay a fortune the second your first year is up. They bait you in with a reasonable rent the first year, and then raise the rent a couple hundred PER MONTH the second year. RAISE it 12% plus i...

gramercy4me

I have lived here nearly a year and am very happy here. The common areas are always clean, including the trash room. The office staff are always courteous, helpful and very willing to work with you when problems/issues arise. The maintenance staff is...

Gbahury

My wife and I have been living here for about 2 months and we are loving it. The building sfatt and management team are great, supportive and polite, no issues at all. The building is well maintained and the amenities such as gym and grilling area ar...

mldb434

Well I've only lived here a few days, but so far I've got to say I LOVE it! The building is quiet and the neighbors seem friendly. The gym is great and I'm looking forward to the outdoor pool in the spring/summer! The apartment itself is pretty big a...

Rosalind123

lived here for a year and would not recommend anyone to move in there, management not the nicest and after moving out was charged $150 DOLLARS FOR CARPET CLEANING TWO ROOMS and when i asked why I was told i used it for one year, THIS PLACE IS A COMPL...

Anonymous

My husband and I lived here for 2 years. We enjoyed being close to a nice park. I feel really confused at how I was charged almost $900 after we moved out, $20 for two "dirty" toilets that we had absolutely cleaned,(I would love to see the receipt fr...

Anonymous

We have lived in this place for two years and think the place is ok. But I would agree that management sucks. From one year to an other our rent was raised more than a $300 per month. They tried to do the same thing the second year but that was becom...

tiredofthesilly

I've lived at the Gramercy for almost 2 years. The comments about there being hidden fees are ridiculous. Read the lease, everything is clearly stated upfront. Not only that, the management/leasing office tells you what the charges will be for your r...

Anonymous

The building has some major issues as some other reviews suggested. It looks nice from outside. They spent quite some money renovating the first floor, with the pool, gym, lobby etc. That's why people are impressed during the first visit. As said by ...

Anonymous

Too expensive! Hidden fees are extremely high. $50 for management office to open door if you temporarily misplace key. 10% increase in month rent for being 1 hour late with payment. They will not cash your rent check unless it is certified. Tried to ...

NordicPair

I will be moving in here in November. However, I find it hysterical to read these reviews stating "hidden fees." Every fee mentioned here in other reviews is outlined on a sheet they showed us before even viewing the apartment. Hardly hidden unless y...

Anonymous

I've lived here for almost a year and I can honestly say that the building is absolutely beautiful. It's well maintained and VERY clean. However,for the prices they demand for one bedrooms, and even the larger two bedrooms, it's not worth it. Here's ...

Anonymous

If anyone who says that this is a good building, you can safely assume that: a) They have VERY low standards b) They work for management. Where to start? 1. Management: Maya, the manager, is rude, incompetent, and clearly incapable of managing a buil...

Anonymous

Lived there for a year and finally moved out. The building looks ok, with swimming pool, nice first floor that you will spend most of time looking during your first visit. The rent was a little cheaper compared to those close to the train station, ho...

oxygenwoman

I have lived at Windsor at the Gramercy for a year and a half. Fortunately, I was able to choose an apartment on the top floor facing the city and the wonderful park. The ceilings on the 8th floor are higher than those on the other floors. I feel ver...

Anonymous

The building is close to ten years. It looks fine from outside. But inside the rooms, you can find small cracks on the wall, dirty spots everywhere. It is close to the train station but is not that close, walking or riding a bike to the train is a pa...

prevtenatatwindsor

not worth for the price.. poor management, staff not friendly .. concierge show attitude ..esp the females ones.. recently marijuana out broke.. no safety.. pay for the garage ..pay for the storage ..pay for every small piece ..and still get treated ...

Anonymous

i am really sorry i ever moved into this place. the employees of this building, with the exception if the cleaning staff, are disgraceful. the have poor attitudes and look like they hate their jobs. the apartments are sub par at best. and the other t...

thegreekulak

Overall not bad. Have not had any problems with management, or the apartment or the amenities. If I didn't have to move for work, we would probably spend another year in this apartment building. Things that I disliked: the elevators SUCK. They are sl...

nirvverve

The Grammercy is a great place to live. Parking Garage - well lit, warm in the winter months, kept very clean. There is no visitor parking, but if you PAY ATTENTION to the strange White Plains street parking rules, this is not a problem. The manageme...

Anonymous

The leasing office makes it so easy for you to move in because as soon as they find any reason they will make your life hell forcing you to break your lease ( which cost 1months rent) and move. I can honestly say and I have friends in the building as...

Anonymous

They lure you in with all the amenities and really they are worthless. The pool is filled with disgusting people that other tenants bring in. The management believe they are better than you, even though they are glorified secretaries for the property...

Anonymous

The price is too expensive compared to nearby lake street apartments. They are less advertised, we get to know after we've already moved in. For equally expensive ones, Avalon is much better. The rent was ok, but the lease is fixed for 12 months. Mon...

Anonymous

Elevator is super slow, there is one broken almost all the time. It looks nice with pool etc. Probably the best part is the lobby. stayed one year, at least 5 false fire alarms, twice water outages. Once the hot water was out for 3 days and the manag...

Anonymous

Big time mistake to move in, really happy to finally move out.

Anonymous

This building has been completely taken over and run by the Point Program. The picture on their site is taken right in front of the Gramery... http://www.wjcs.com/index.php?src=gendocs&ref=POINTProgram&category=Special Needs This is a group of at lea...

Anonymous

The amenities are great, but what they don't tell you is that it will cost you an additional $500 and you don't have a choice whether or not to pay. The location is good. The management....AWFUL. The ladies who work in the office are not very nice, t...

Anonymous

The good: Rooms are quiet, front desk staff was good, management was helpful when I needed them, facilities are good and the neighbors are generally decent people, very good location (for WP), relatively secure The bad: Check your blinds - I tugged o...

Anonymous

the heating is controlled centrally by the management, only the fan is controlled in each apartment. The leasing staff never explained this to me clearly. Its 15 degrees cold outside but no hot air homes out, just some lukewarm air. When we call, the...

Peter_Gibbons

Please note that the building has been renamed "The Gramercy". This building was great when we moved in a couple of years ago -- but we were extremely happy when we moved out a short while ago. This building has gone downhill since the aborted condo ...

Anonymous

So, they show you adds with fancy pictures and ---- like that. but, no its not there they haven't built it yet so im paying 2500 dollars for a parking space and a pool that just opened the last week of summer whoopi now you get a resident BBQ yahhh! ...

Anonymous

Fire alarm is impossible!!!! Its turns on about every other day for 15-20 minutes and it has been like that for years! LOUD, nasty sound! Forget about working from home. They closed swimming pool, lobby, party room, business center and fitness center...

Katzfran

Clayton Park has an exceptional staff that takes pride in their work. After viewing a number of other rentals and knowing the area extremely well, there was no other option as to where I wanted to move my family. It would make an ideal co-op or condo...

Anonymous

Nothing is wrong with the building at all! yes the one and two occasions of loud noises etc. but alot of people are bitter because they could not (a) afford to stay (b) could not afford to buy.. even though now it is no longer a conversion but back t...

Anonymous

Call a spade a spade! Pros (1) LOCATION - Easy access to downtown shopping and highways. Lots of sun on the Main St side. (2) TENANT PARKING! - Great to have assigned parking in a covered and secure parking garage. Overnight street parking for improm...

Anonymous

This place is a joke! You walk into the facade of a nice lobby, which it is, but that is about the only nice thing you will get. The "business" center computers are constantly in disrepair. The elevators are so slow, or broken that I find myself walk...

Anonymous

For the past two years, my family has enjoyed living at Clayton Park. The staff is very professional and continue to provide quality service. As in any building, as issues arise and the staff become aware of it, the problems are quickly resolved. The...

Anonymous

I counted the days until my lease was up. The building quality was so terrible that the knobs broke off the kitchen cabinets with normal use. The lobby was attractive but the halls were like living in an ugly dorm. You could hear everything that went...

Anonymous

We currently reside at Clayton Park and have now for a little over a year. My first issue is that when we signed our lease, we were not informed they were converting the building into condos for sale and that they were going to try to "FORCE" people ...

Anonymous

If you are thinking about buying a condo at what now is Clayton Park, PLEASE think again! I have never met such an incompetent staff in my entire life! It would take me 10 pages to list how many things they have screwed up in the past 6 months and ha...

Anonymous

I currently live at Clayton park for the past 7 months and I will not be renewing my lease. First of all The apartment is poorly built in my mind i can hear what goes on the the apartments next to me. Im not talking about shouting im talking about al...

Anonymous

look for a professional place to rent not Clayton PARK FOR THE AMOUNT OF RENT THIS PLACE CHARGE A PERSON COULD LIVE OON 5TH AVE IN NYC FOR THE AMOUNT OF MONEY PAID FOR A 1 BEDROOM APT,THIS PLACE IS HORRIBLE PLACE TO LIVE CONTACT YOUR LOCAL SENATOR@HI...

Anonymous

Living in Clayton was great. The two bedroom layout called dorchester is very well designed. Lots of storage space, full size washer dryer, computer area, and big kitchen with lots of cabinet space. The management is always willing to help. The confe...

Anonymous

I have lived here over 1 year. I wish I did not renew my lease. The management is very poorly organized and they don't respond to any of the tennants issues. Also, this location may appear safe during the day, but it isn't safe at night. I am countin...

Anonymous

Management is having negative posts removed from this site. I can verify this as one of my posts was removed. This place is terrible. Please email me directly at karidass@wcmc.com and I will gladly provide details. If I write too much here, they can ...

Anonymous

The staff at Clayton Park has been extremely helpful and curtious with all of our needs. Even in the midst of anctious tenants they still found away to be extra sweet to my family and I. People should know that this is infact a wonderful place to liv...

Anonymous

Office staff is always very helpful and has gone above and beyond to make sure my husband and my needs are always met. Apt is very nice, especially the bathrooms and kitchen.

Anonymous

Paint job thruout apt is quite horrible considering the cost of rent. Air pours in thru the heating/ac units. Lied to about visitor parking - There is NONE! Frequent fire alarms. Elevators scare me at times. Office staff - very helpful, especially H...

Anonymous

So many problems, so little space. For those who live there, as do I, one needs only to mention the following, and everyone to experience a collective sigh of recognition: 1) 14 fire alarms (most false) within 3 months, 2) elevator meltdown, 4) garag...