Ratings & Reviews

Han Cho

Review Summary: Ultimately, my experience was disappointing. I would not recommend this property due to management issues and challenges with the leasing office. There is new construction nearby that may be worth considering instead, located behind 1...

Sandi Rodriguez

I had a great experience applying for this building the staff they are so good thanks so much for your help.

Elliot Resnick

I would like to express my appreciation to all the Carraway staff for making my 3 1/2 year stay a most enjoyable experience. The maintenance staff was helpful whenever I need repairs. The cleaning crew was always visible as they made Carraway a cut a...

PAt guarniero

Melody Pabon , my leasing agent did an incredible job. She was very kind understanding and knowledgeable she answered all the questions I had. She really seemed to care. I settled on a one bedroom unit and I was very lucky to have Melody walking me t...

Anna

Having lived here for three years, I've seen the building significantly deteriorate. It did not feel like a luxury building, and I wouldn't recommend it to anyone. Packages took days to be checked in, trash rooms were consistently overfilled and dirt...

John Hroncich

Update 8/2024: I moved out of the building in June of 2024 after 2.5 years. Apartment itself is nice but not quiet. Walls are paper thin and if you have someone loud above you, you will hear them. The amenities are also nice but not always available ...

Ron Sierra

The leasing agent, Melody Pabon, was a pleasure to work with as she showed my daughter and I around multiple vacant apartments as well as the common areas, the amenities and the services Carraway has to offer. Melody was friendly, professional, knowl...

Dawn Galletti

Love living at the Carraway ❤️ Building is beautiful and offers so many amenities like full gym and pool plus library and rec room to hang with friends and family. The staff is great and they hold a lot of fun functions for the residents

A P

Extremely pleased with living here so far. Building is very well made (very quiet, thick walls), appliances all work well, etc. Many perks including very fast, free wifi. Staff is dedicated to residents. Highly recommend.

Anonymous

We just moved in and love the office staff. They were very helpful. There were sum bumps in the road since they recently changed the software in the office but they communicated the whole way. There have been no issues

Janine Palatucci

Love Carraway. What a wonderful community. The Management and Maintenance Team are always available. Thank you to the Property Manager Suzanne Iglesias.

Zachary Ward

Wanted info on an apartment scheduled an appointment. 12pm on Wednesday, doors are locked and nobody answers the phone.

Verified Resident 1209273

I am very happy with this community. I am surprised the office staff shortage and the daily change in the Concierge staff. Every member of the concierge staff is most pleasant and professional, but once you get accustomed to one person, they are not ...

Verified Resident 1244222

Excellent. I am very satisfied with everything . I especially appreciate the amenities eg coffee, package room, gym, and pool. The area is always clean and the convenience of refuse and recycling is great. One suggestion is that I think visitor and o...

Bren Da

Horrible experience. The management team was terrible. Both the property manager Suzanne as well as the assistant property manager Jack were condescending. We were treated as if we were living there for free and weren’t paying rent (which we did an...

Verified Resident 1209273

I am enjoying living here, but there seem to be a lack of continuity in the staff. The new people at Concierge are great, as is Michael. I also would like to see more staff in the maintenance crew. One man cannot possibly cover 400 apartments alone.

Verified Resident 1237030

Nice building however have put in a plethora of nonsense rules and annoying processes that make the high rent not worth it. If this continues not sure I will renew. Examples: grocery deliveries and food delivery not allowed to come to door and have t...

Verified Resident 1219041

It has been half and half- horrible when I started and Justine was here but better with Suzanne. The events are nice but the loudness both at the dog park and other tenants are frustrating. Usually maintenance is great and Shaun is awesome but someti...

Isness

Fortunately, our lease for this place is short-term. The primary issue we're facing is the strong vibration noises, presumably from the building's heat pumps. These sounds can be heard in both the hallway and our apartment, making it torturous in par...

Verified Prospect 1217737

I made an appointment over the phone. I met with Winston the leasing agent. He was prompt in greeting me when I arrived. We talked about what I was looking for, he told me about the community. Took me on a tour and showed me various apartments that f...

Verified Resident 919177

I love living here, the building is absolutely beautiful. The grounds remind me of a resort and are kept up so nicely. All the amenity spaces are so stunning. The leasing office does an amazing job of hosting themed building events for the residents....

Verified Resident 1213581

I love living here so far. It's a beautifully kept community with high end amenities. It feels like you're living in a resort. One of my favorite parts about living here is the coffee bar and another convenience is the shuttle from the apartments to ...

Verified Resident 1209273

I am experiencing a wonderful feeling in my new home, from the staff, to the residents. Everyone is most friendly and courteous, and I look forward to many years in my new home. So far, so very very good.

Susan Reed

It is way too early to go into details, but so far I expect to love it. Everyone, from the residents to the staff, is very friendly. There are many nice amenities here which I hope to use to my liking.

Verified Resident 1209273

It is way too early to go into details, but so far I expect to love it. Everyone, from the residents to the staff, is very friendly. There are many nice amenities here which I hope to use to my liking.

Verified Resident 1005015

It's ok. The building is nice. Maintenance staff is great. The coffee machine is not working a lot. Garage and doorway entrances from the outside smell of cigarettes. Bushes are dead or dying, Many residents do not monitor their dogs and some don't c...

Verified Resident 909250

Positive experience for our family. Excellent leasing team that always makes us feel at home. Communications have improved with changes in staff personnel. Renters need to be reminded that they live in a community and all need to follow the rules, es...

Damon Wright

Sarah Fixler is amazing. She is the best leasing consultant we’ve ever dealt with.

Verified Resident 1203200

Very happy here. My leasing agent has been very responsive and the whole staff is great. Everyone works hard to keep the development in tiptop shape.! Amenities are great and the outdoor space is great to have in the warm months!

Verified Resident 972510

Staff very friendly and helpful. Building maintenance is very good. Very family oriented. Great place for all ages. The amenities are great ie the pool the gym the lounges. Great community for singles and families.

Verified Prospect 1201497

Carraway is a beautiful property excellently maintained friendly neighborhood with everything you could possibly need or want to maintain a safe and very comfortable lifestyle with out even leaving the property

Verified Resident 1199395

Very satisfied with management, apartment, amenities, etc. The staff are great- Suzanne, Winston, Sarah, Jack- have all been terrific. Very professional and courteous, but also just friendly and nice!!

Verified Resident 1194121

What a wonderful experience moving into the Carraway ! Suzanne the property with the two leasing consultants Winston and Sarah were all extremely professional ,knowledgable and most of all warm and welcoming.

Verified Resident 1190486

They are understaffed and not prepared for the volume of work required of a luxury building. I feel the hostile attitude experienced by some of the male office staff speaks volumes of job dissatisfaction.

Verified Resident 1186987

We are happy with the building and it's management. The Carraway is kept meticulously clean. The grounds are beautiful. The amenities are fabulous. The organized special events create a sense of community.

faisal shariff

Best place in Westchester county.

Verified Prospect 1185730

My husband and I are ready to make the move from NYC to the suburbs. We currently live in an older building in The Bronx so space is not the issue but we are both young professionals in our 30s with no kids so the building doesn't offer the modern am...

Megan Elba

The great gatsby party was amazing. With events like these, they are going above and beyond to make it an enjoyable place to live!

Jessica Coccaro

Winston help us the whole process of our move! He’s very attentive and responsive, made us feel welcome. He knows everyone in the building and remembers the small details. The building is very beautiful, clean and plenty of amenities. Two weeks in,...

Marco Grieco

Great place to live. Convenient location, loaded with amenities and quiet. Feels like living in a 4 Star hotel. One of the shocking things is how really affordable this place is. So happy we found our new home. - From a verified resident

Patrick Coviello

It's hard to believe that it has been more than 2 years since we moved to the Carraway! We have thoroughly enjoyed just about everything, from the spacious apartment, beautiful amenities and especially the friendly and accommodating staff. Especially...

Blancos Bites

Such a great party! Food amazing decor drinks everything ! 10/10

Shashank Bhavaraju

Nice apartments

Sandy Kellogg

What a wonderful party and terrific place to live!

dolly fevola

we had a Roaring great time! From the music to the decor to the food. Left me feeling whoopy!!! Love living Carraway!! Dolly!!

Vin Battipaglia

Carraway is a is an enjoyable community where we have met a lot of people that we now call friends! A wonderful place to live!

Chung Long

It was a epic party

Verified Resident 979127

Housekeepers hide out. Maintenance workers are not managed. Need better management of staff. Staff do not understand English. Not helpful. Hire the right people, need to be off their cell phones and clean.

Verified Resident 1042220

Overall, it has been very good. I have had an issue was getting my couch delivered as I notified, and no one acknowledged in there for almost tried to deny delivery even though it was not my fault there also was a lot of stress over some water damage...

Verified Resident 963966

It's been a blessing and great, everyone here is good to each other and respectful which is great. I am grateful for being here, the staff is good and they listen to you and support you in every means.

Verified Resident 1179151

Nice area to live , .................... .......... D#d#ddddddddddddd#dddddddddddddddddddddddddddddddddddddddddddddddddddd#dddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd#ddddddddddddddddddd

Verified Resident 1176886

The Carraway is a beautiful development and building with great amenities. The staff is excellent and the building is always clean and tidy, I love the special events thrown in the Great Room for the tenants. I would and do highly recommend this buil...

kerry Maleska

Building is managed poorly! Communication is horrible and amenities frequently not available. Elevators often with moving blankets up so you feel like you are riding a freight elevator! Pool to open at 10 this holiday weekend at at 10:20 , 15 people ...

tia montemurro

A beautiful development in Westchester with great amenities and very well managed - highly recommend

LLTMC

I have lived here for a year and the building is aweomse, the staff is very pleasant. THEY WANT TO RAISE MY RENT 15%!!!! BE AWARE

Alicia Wigger

My partner and I have lived here since July 2021. The customer service and handling of tenants is awful. You can't get anything done competently. For example, we were told we had to schedule a pre-inspection 7-10 days before our move out date. We sch...

Verified Resident 1169808

It's easy living! The people are so nice and I am very happy where I am. The support I've received from management from the day I moved in to transferring from one apt unit to another went very smoothly.

Verified Resident 988868

Very friendly front desk staff and maintenance staff, office staff are not always ready available and are stand off. Cleanliness of hallways and common area are A+. The cleaning staff is amazing, friendly and doing a good job at maintaining the upkee...

Verified Resident 1168302

I had a fabulous experience. Smooth sailing all the way, Every one was courteous and very helpful. I just moved in so I can only say what I have experienced so far. The staff was very helpful especially Winston, He made it very easy.

Verified Resident 963966

Oh I should of moved up here years ago, however I got so lucky with the carraways. It was a blessing and is everyday for me. I enjoy going home to my place it's just dreamy to me. I just wished it was here years before so I could of applied for it, b...

Verified Resident 1159958

Great place to live. Convenient location, loaded with amenities and quiet. Feels like living in a 4 Star hotel. One of the shocking things is how really affordable this place is. So happy we found our new home.

Sabrina Dixon

Love this place very family friendly.

Verified Resident 1159958

Excellent building! Quiet and stocked with great amenities. Very Happy we have made the decision to make The Caraway our home. Nice people, dog friendly, very reasonable rent. Can't say enough good things!

Verified Resident 990382

Great place to live. Wonderful staff and nice tenants. Convenient location. Close proximity to fabulous shopping in White Plains at the Westchester and Bloomingdales. Walking distance to Wegmans.

Verified Resident 998461

Luxury living. For example, top of the line fixtures and appliances. Responsive, professional and friendly staff. Great location with quick easy access to all major highways. Great security in the garage and at the front desk. Gorgeous pool and barbe...

Stefanie Bensmiller

Sarah and Winston are the best!!

Steven Shelov

Winston and whole staff are fantastic

Andrea Thompson

Great experience

Erika Waldhof

I love living at the Carraway! The past 2 years have been amazing! It’s a wonderful community with amazing residents and staff.

Verified Prospect 1154303

This was the first community we toured and it set a high bar for others we are seeing. We are very interested in renting here based on the tour guide, the amenities and the quality of the workmanship in the buildings.

Joseph LaRocca

Very happy with our time here at the Carraway

Verified Resident 1148878

As someone with a real estate background, I had high expectations for Toll Brothers. The apartment itself is wonderful, and I am pleased with the community. However, I am deeply disappointed by the inadequate and unprofessional management. They consi...

Verified Resident 1145027

Just moved in this month! Apartment is great and the complex and amenities are great as well. Communication prior to moving could have been better given that I was moving from out-of-state but it all worked out. The leasing office (specifically Sarah...

Verified Resident 963966

It's been nothing but great, I left the Bronx, which was getting harder to survive, live and love. Here I'm at ease, grateful and alive. I can walk around, talk to people and evening go shopping at Wegman's all in one place, that's service with a smi...

Angel Martinez

Un complejo de racistas, las instalaciones parecen sen las mejores pero no lo son, cobran fees que no tienen sentido, me parece que es el peor complejo para vivir, contento de lograr conseguir apartamento en avalon que es mucho mejor

Verified Resident 1142880

So far so good. Only been here for about two weeks but everything seems as expected. The amenities are great. Providing transportation to and back from the train station is great for those who take the train to work.

Verified Resident 1037310

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Verified Resident 1138908

So far it has been nothing short of amazing. Love the security of the building and the amenities! Would recommend to anyone I know! Particularly, Suzanne, Sarah and Winston were the most helpful to me throughout the move in process!

Scott Besada

Seamless move-in process from TriBeCa to this beautiful building. Neighborhood is amazing, building is impeccable from a cleanliness standpoint (and all other standpoints) and staff is second to none. Particularly, Winston, who made the lease signing...

Verified Resident 931304

The apartments are beautiful as well as the building itself. People are very friendly. The maintenance staff is always there to assist you. There are many community events that you can attend. It's a nice place to live!

Verified Resident 1133993

It is a lovely place to live. Too bad the residents do not respect the property. Leave garbage in garage, let dogs pee and poop inside, don't throw their garbage in the chute. Residents do not appreciate the beautiful building.

RC

Stay away!!!! I’ve been living here for about 2 years and would NOT recommend this place to anyone. Thinnest walls between floors - my downstairs neighbor is constantly calling the front desk to complain even though we are so quiet! Unbelievable. P...

Verified Resident 1117093

Very pleased with our decision to move to the CARRAWAY. The amenities and the staff are wonderful. The residents are great and we've made some extraordinary friendships. We're looking forward to making new memories at the CARRAWAY

Verified Resident 1132075

Nothing but an incredible experience so far at the Carraway! Our move-in date was in April and we are excited to move all of our things over to the new place! The staff is great and attentive and the apartment and common areas are so meticulously and...

Verified Resident 972510

Excellent overall! The grounds are kept clean even in this animal friendly community. The staff friendly and always helpful. The lounges are great to congregate or just get away from your apartment without having to leave the premise. Also its very k...

Verified Resident 889630

The residents are nice. The management doesn't care about tenants. The maintenance manager is lazy and his wife is a bully, threatens people in person and on app for community. The property manager Justine and assistant property manager are rude and ...

Verified Resident 1117093

Pleased with the management and general staff. The residents and all of the wonderful amenities such the workout rooms, the craft room and playroom make living here a great experience. We are always delighted to attend the wonderful functions organiz...

Verified Resident 1115782

Great neighbors and great management team. The community is always finding ways to give back to tenants. They also plan events for children. I love the Carraway experience. The only dislike is the children playground isn't much for the kids to play a...

Verified Prospect 1114574

No outdoor space except for a very narrow walkway around the building. The dog poop area was very messy the day I visited. No balconies. Wasted potential pantry space in the model unit I visited. Right in the middle of the kitchen, but it houses hot ...

Verified Resident 947501

Keep looking elsewhere. Living at The Carraway is not worth the outrageous rent they are charging and it's far from a luxury building. The building is already deteriorating and there is zero sound proofing between floors so you hear every footstep, f...

Verified Prospect 1113075

Very pleasant leasing agent ( Winston). He was very informative. Very clean building. friendly tenants . Still I have some questions prior to leasing the apt there that I am sure team would follow up on that. After that I would put my feedback on lin...

Verified Resident 1113230

So far, I have loved living at Carraway! I have made many new friends and enjoy the lifestyle it offers. The staff is great and the building is well-maintained. Everyone is friendly when walking through the halls as well as outside in the dog park or...

ruth handler

Living here for a little over 6 months and I am very happy with this style of living. Employees know everyone by first name and can’t do enough for you. Very clean and everyone is mindful. I’ve attended a couple of on-site events for the holidays...

Verified Resident 1103483

So far the rental process and move in was very organized. I had an appt with a leasing consultant prior to move in who set me up with everything I would need. The concierge was very helpful on move in day and the apartment is in pristine condition.

Karen Manley

Front desk employees are unprofessional and unfriendly! Terrible first impression, made me feel unwelcome. Would not want to live there. Had an appointment to see apartments but still had to wait.

Nomad Legal

On the positive side, Wegmans had great fruits and vegetables.

Verified Resident 902836

Satisfied with most all aspects of staff service to residents. Construction makes sound containment from apt to apt difficult. Coverage at front desk is occasionally disrupted resulting in residents to go to lobby to admit guests; this sometimes resu...

Verified Prospect 1097945

Sarah was amazing! I've toured many other buildings since my job has moved me around and I really appreciate how much time she took to show me the building and make sure it fit my needs and my price range. Very knowledgeable and charismatic.

Jasmin Martinez

I am updating my review. Justine honored my party reservation and it was wonderful. Pool, once opened, was very nice. Management has gotten better and maintenance is still great. Some issues are a result of the residents, like people not cleaning up ...

Verified Resident 1093477

Carraway is a nice clean comfortable place to live- the parking garage is safe coffee and free hot chocolate in lobby and the package room is spotless since they hired someone it is always decorated for the holidays

Verified Resident 1091031

Lovely building amenities; However there are issues during the summer months with tenants not respecting quiet enjoyment of others around the pool area. Lifeguards are less than qualified to manage noise around and in the pool. Tenant Dress code can ...

Verified Resident 1090461

I hope the quality of the materials used in this building were paralleled to the expensive monthly rent. Not satisfied with quality, when we just moved in here, we already had to ask the maintenance to fix something inside our unit.. (we were the fir...

Harry Otto

With an incredible 3.9 Star Google Rating, The Carraway is already the lowest rated "over 200 unit" rental community in Westchester County and - for good reason! The Carraway is the classic example of how to throw some great design and concepts "down...

Anonymous

So Suzanne and Justine won't give me a parking permit, nor will they stop billing me for it. I have expressed my concerns numerous times in person and via email, but they keep ignoring them. I told Susan I won't need parking before signing the 2021 l...

Verified Resident 1087017

The community is new, well maintained and equally well managed. The staff is energetic and accommodating. The services that are available make life easy (package delivery/storage, laundry & dry cleaning drop off/delivery services, etc). The location ...

Verified Resident 1087754

Finding a place that took animals was a priority for me. The Carraway checks all the boxes in terms of upscale living and accommodating my animals. My experience here has been pleasant so far and a location is perfect.

X Tesla

Overpriced charging at .50kw plus tax and a .95 hookup fee that will bill your cc even when the charger crashes and doesn’t deliver any power. Garage is unsafe with speeders and there are no security cameras. ⭐️⭐️ because at least they trie...

Verified Resident 1087017

The leasing staff was energetic, professional, and and picking an apartment, to scheduling my move in, everything went extremely smooth with Carraway - (ConEd is a different story)

Verified Resident 902836

Excellent. Very satisfied. Staff was efficient, knowledgeable, polite. He immediately found a solution and promptly executed same. When a bldg emergency prevented his return later in the day to complete the cosmetics of the job, he called to apologiz...

Verified Resident 931304

CARRAWAY is a nice place to live. Beautiful apartments and great amenities. I've been living here over a year and really enjoy it. The staff and maintenance department is very helpful. I've meet a lot of nice people here. No complaints.

Verified Resident 1082442

I was attracted to the location and the proximity to wegman's and lifetime. It appears to be a well protected community and the lack of keys is appealing. The amenities are very good and the pool and gym are definitely a plus. The amount of dogs whil...

Verified Resident 1080557

I love the Carraways! From the staff to the maintenance team and management. Everyone is so warm and welcoming. I can go to management bout any issues and they prioritize it right away. I'm so happy to be here

Verified Resident 972510

Very nice, good for families. Need more things to do for kids over 8 but overall great! Very quiet and the staff keeps the place clean and smelling fresh. Also please upgrade the childrens park, it should have more than one swing set for this size bu...

Verified Resident 1075206

Office and maintenance staff are very accommodating to all our needs. We transferred from a one bedroom to a two bedroom and the process went smoothly thanks to management. I'm very impressed with the way they are all ready to help when needed.

Verified Resident 919177

The Carraway is a beautiful building. I have met so many nice residents/ neighbors at the many residents events that the leasing office has hosted. The grounds here a so well maintained & the maintenance crew does a great job handling maintenance req...

Verified Resident 972510

Great, very family and pet friendly. Staff friendly and helpful. Very nice place to live for young and old.xxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Verified Resident 1062033

Wonderful overall community, dog park is a huge amenity, friendly neighbors, beautiful apartments. Staff is friendly and maintenance is performed in a timely manner. Only wish they would put grills on the other side of the complex.

Verified Resident 1062032

Nothing short of a nightmare. Property management is very rude. They do not take care of any issue that you bring to their attention. I am very disappointed in Suzanne and Justine's professionalism and be putting in a complaint to the city.

Verified Resident 1062033

Overall a great experience! The building is for the most part very well kept, friendly neighbors, and having a dog park is a massive plus. Staff is always helpful and friendly, never making you feel like you're bothering them. It's on the more expens...

Verified Resident 973362

The Community is no longer feels like the luxury standards it was when I moved in my apartment. The halls are not cleaned daily and the carpets are stained. The Refuse/garbage Room is not the standard of a luxury building. The floors and surfaces are...

Marisa Rossi

I have a friend who lives at this property who I visit often. I’ve never seen a complex so clean, well kept & with the friendliest staff. I stopped into the leasing office to speak with the assistant property manager, Suzanne about a potential rent...

Verified Resident 998374

The management is unresponsive to the concerns of those residents who are appalled at the condition of the property caused by dog owners not respecting the dog walking rules. It is apparent that they are more interested in the "dog of the month" cont...

Jeff Nea

We have to give a shout out to Blarim, Winston, Roshard, and Sean who fixed our AC very quickly this past week with the record heat. Anytime we need something fixed, they are there in a flash. Great Maintenance Team at The Carraway!!! - Jeff & Sinead

Jenna Kelly

Blerim and his team (Roshard, Winston and Sean) are awesome! Any maintenance requests we have are handled very timely. We even had an issue with our freezer on a Sunday and Blerim came over and fixed it right away. They all go out of their way to say...

Gerry Deitchman

Outstanding maintenance team led by Blerim with Roshan, Winston and Sean. Fast response every time they are needed. A pleasure to deal with

Dionne Warren

Blerim and his team ( Roshard, Sean & Winston) are the absolute best. Anytime I have a maintenance issue it is handled with speed, accuracy & cleanliness. When I see any of the team I get a friendly hello and how are you. They genuinely care about th...

Nikolas Stanovic

I’ve been a resident at Carraway for the last 13 months and this is one of the best complexes I’ve ever lived in. The staff here are super responsive, the place was very well built and when maintenance issues arise (even though it’s rare), the ...

Verified Resident 973362

This is a beautiful community which no longer feels as clean as it was when I moved-in. The animal waste around and inside the building is not properly handled by management. I had to contact the Town of Harrison because of the garbage left on the re...

Verified Resident 1049291

I love living at Carraway. I believe the have had some growing pains, but overall things are getting better. The upkeeping of the halls needs to be improved and sometimes the packages take too long to be logged into the system. Aside from that I am h...

Verified Resident 910842

Construction is horrible. The insulation is minimal. Live on top floor. I was promised they were going to rectify but never did. However, the entire staff are very professional and very nice. Hats off to them..

Verified Resident 1045827

Horrible maintenance service - a leak in the ceiling went unrepaired for over a week. The work was not completed without multiple service requests. They did not clean up after. And left damage in the apartment.

Bri_S995

The tenants allow their animals to run free and deficate in the common hallways and garage. They pee on the furniture inside and shrubs all around the building and think it’s “their right�. It’s the most insane amount of di...

Verified Resident 1042220

It has been a positive experience even with the one negative thing that happened a few days after I moved in, which was some water coming down through the ceiling from the apartment above. The maintenance staff was really amazing as it was after hour...

blake johnson

Toll brothers and the property managers don’t care about you or the building and it shows! Do not live here not worth the price. Definitely not a luxury building!

Verified Resident 963803

The maintenance response is excellent and so is the main concierge Rahsun, however the office staff does not respond to inquiries very well.. They say they do not know the answer to many questions they should know and say they will get back to me whi...

Verified Resident 1037310

It is almost great, but has suffered from poor management. Many poor decisions have been made and many promises of life been kept. For example, the pool was supposed to be open memorial day last year but as of mid June this year it has yet to open

Brett Hoffman

As many others have shared on this page, be very careful when getting into this building. We leased under the premise that we would have access to all of the amenities including the pool by the end of May. I Have confirmation emails from our sales ag...

franklin blumenfeld

I have rented here since June 2021. The pool shown in the website is still not functioning. The garage has virtually no security. Gas grills on display last year in the rear of the building never worked and have been completely removed. Requests for ...

Thomas Plonski

Paying a premium in rent for a pool that doesn’t open. Could of saved $500 a month by renting at a regular building with no pool.

Steven Corvino

Being one of the first ones to move into the building -- we've seen the complex grow by the day. We have thoroughly enjoyed our time here, and everything Carraway has to offer. Moving from the city up to the burbs was a BIG step for us, but Carraway ...

Verified Resident 1026991

The best staff! Reshaun (doorman) knows everyone's name and always takes the time to make conversation. The other door staff is wonderful and so friendly, especially Stephanie. They make me feel safe and they clearly care about their jobs and the res...

FrankieMom

Updated (04/16/2022) It has been six months since moving to the Carraway Apartments. I still love my decision, but there are things to consider. If you are not a dog person, this community is not for you. This is an overly friendly dog community (the...

Verified Resident 906496

Very well run. Staff attempts to resolve the usual tenant issues that come w a 400 unit apt complex. Bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbbbbbbbbbbbb bbbbbbbbbbbbbbbbbb

Douglas Thomas

Just moved into the Carraway and I couldn't be happier with the experience thus far. April M. helped me find and apartment and was fantastic. Being in a similar business I appreciated her communication and honesty throughout the whole process.

Verified Resident 1010130

This community is not kept up. There are too many things that need to be addressed. There is one lie after another being said including g the shuttle to the train included and a pool to name a few. The carpets are filthy the walls are scuffed, etc

Verified Resident 1010131

Leasing office was great. Maintenance is on top of everything. Cleanliness is a 10. Amnesties amazing. Dog friendly community. Great staff. What a great place to live for single or married professionals.

Verified Resident 931304

It's a lovely building with a community atmosphere. I've been here almost a year and plan to stay. There are many nice community events held here. It's close to While Plains that has many offerings.

Verified Resident 934828

This community is well organized and staff members are promptly available when we need any repairs in the apartment. It's a quiet community and plenty of space for nice walks and enjoying the nice weather when arrives.

Verified Resident 988868

Very beautiful building with the standard amenities, very nice staff. Maintenace staff is very attentive and professional. They respond to request in a timely manner. Great place for dog lovers, people with children and various age groups.

Verified Resident 906496

I already did this last year. They continue to provide excellent service and care for the tenants and the building Quite open to acting upon suggestions to keep the community safe secure and high quality

Verified Resident 919177

I love the modern feel of the Carraway. The staff occasionally host resident mixers and everyone is so friendly. It's nice to gather and chat with a neighbors you might not see often as we all are on the move. The Carraway is a great place to live.

Alison Rifkin

April at Carraway was amazing! I had scheduled an appointment for much later in the day on a Saturday, but realized I was nearby and called to see if I could come in early. April was more than happy to meet with me, and it has been an incredible expe...

James McCarthy

Very rude security staff. Went to get information about leasing with my 2 year old daughter and they handed me a business card and chased us off the premises. Will not be returning.

JILL ABEL

I looked at apartments yesterday with April and want u to know she is a gem! So many young people are unaware of how to act, but she was amazing- so amazing that we are writing this review. I am the mother of two millennials and I hope they treat oth...

Verified Resident 998461

Amazing apartment community! Excellent attention to detail in construction! Very friendly, professional and extremely responsive staff! Location is so convenient to high end grocery store, restaurants and retail. I feel like I'm living in a luxury ho...

renee nouri

The building is well kept and beautiful. There is staff always working around the clock to ensure everything is taken care of. The location is excellent and safe. Also, the apartment building is extremely dog-friendly. Overall, it’s a great communi...

New Intown

We just wanted to thank Suzanne for her efforts to relocate us within the Carraway. She made it seamless and everything went very smooth. We’re extremely happy in our new apartment thanks to her professionalism. Thanks again Suzanne. Joan Plasky

Verified Resident 998332

Beautiful and well appointed apartments with every amenity you can think of. Suzanne was beyond amazing and we are so happy to live at the carraway. We can't wait to continue making memories in our new home

Verified Resident 998374

The apartment is comfortable. The entry from the garage into the building is disappointing. Some of the dog owners are inconsiderate and walk their dogs any place including common areas. Some tenants do not know how to use a garbage chute and leave t...

Verified Resident 998461

I've only been here for one week and I love everything about it! The appliances are top of the line. The attention to detail regarding painting and cabinetry is way above average. The cleanliness, security features and quiet atmosphere are very refre...

Verified Resident 963966

VA Hospital was instrumental on getting me the place and the support of the hospital was very big and I appreciate this and I am very grateful of this opportunity to be able to live in such a fine building

Sean McMullen

A beautiful luxury apartment building centrally located in Westchester packed full of every amenity imaginable. Suzanne took a stressful move and turned it around for us. She made the entire experience incredibly enjoyable through her shining persona...

Verified Resident 988868

Very good experience for a fairly new building. Looking forward to more tenant interaction and opportunities to get to know the staff. Maintenance staff are very quick and effective. Receptionist/front desk staff are very pleasant. The property/commu...

Verified Resident 990382

Great place to live, starting with a caring, patient knowledgeable leasing agent Suzanne. Maintenance crew is amazing. Friendly neighbors with wonderful dogs. Amenities are wonderful. Golf simulator is phenomenal. Convenient to restaurants, shopping ...

Mitch Gordon

We've been here about 4 months, so far everything has been wonderful. The dog park alone is a fantastic feature, having an on-site place for our dog has been really helpful. The amenities are great, plenty of parking, and any maintenance issues are f...

Verified Resident 963966

So far so good, I am so excited by the change of environment, as a disabled Combat Veteran, I always find people to themselves and yet here people do smile, Reminds me of my military base days. The set up is very nice, and I think if I may say so, th...

Verified Resident 979127

Excellent service by Suzanne Iglesias. Front desk always missing in action. Need to answer phones and not go to VM. The amenities are beyond our expectations. Parking is wonderfu. Need to clean inside of garages.l

Verified Resident 978495

The Carraway is a beautiful community from the residents to staff. Staff members are always ready and willing to assist residents with questions & concerns with a fair open door policy. Great amenities are also a bonus to living in the community; fro...

Verified Resident 978499

We are very pleased to be living here. The entire staff is courteous and pleasant. They're always willing to answer any questions we may have. We love all the amenities and are looking forward to the summer when the pool is completed.

Anonymous

The staff is wonderful. Construction is shoddy at best. No insulation between floors. I was told by two people from Toll brothers they would rectify situation. To date nothing has been done. I hate being lied to. There is poor lighting in bedrooms an...

Carolina Ranilla

Suzanne is one of the greatest representatives i've ever encountered. Boy does she know what she is talking about. Not only is she experienced but you can tell she enjoys her job. I came to look at a place for my grandparents who live out of state so...

Kristina Hogan

Amazing staff!! Everyone is kind and courteous. All of my questions were answered. Special thanks to Janine for going above and beyond.

Joseph uzzi

Amazing!! The people that run the day to day cannot be better!

Niurka Balbuena

Amazing building,the best Property management seen in my life, Excellent maintenance services,the concierge are attentive and helpful,residents in the building are extremely friendly.

Guys Night

As an individual who’s extremely successful in my profession in the restaurant & entertainment businesses, I’m used to residing at places that may be considered a bit “loud” and thought I was ok with it until I moved into Carraway! From resid...

Christian DiZenzo

My friend and I toured the Carraway and it was absolutely beautiful. Suzanne gave us a great, thorough tour. I’ve been nervous because it’s my first apartment but Suzanne was very kind, spoke clear and understandable, and was able to help reassur...

krystle baez

What an amazing building! I am just in love with the ambience of the building and beautification itself. So beautifully designed with so many amenities. The office staff and the concierge are attentive and helpful.The residents in the building are ex...

Jairo Sanchez

I’m very ecstatic with my time here at caraway, it’s been wonderful. The services here has been phenomenal, I love that I felt safe and welcomed by caraway employees! I will definitely recommend people to reside here at caraway!

Marisa Uzzi

Beautiful building with amazing amenities in a very convenient location! Any issues we’ve had were promptly and professionally addressed and we can’t thank the property manager, Janine, enough for going the extra mile!

Chelsea Pereyra

The Carraway is a welcoming environment with a wonderful staff! I had a great experience as the management team was profession along with maintenance team. The concierge was very helpful and made this a dream place to live in.

Anonymous

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Verified Resident 931304

Carraway is a nice place to live. It's more than a rental building. It's a community. Great club room , gym and other amenities. Carraway sponsors get together events also. A great way to meet your neighbors.

Curtice Williams

What an amazing building! Beautifully designed with so many amenities. The office staff and the concierge are attentive and helpful. The residents in the building are extremely friendly and I love that the building is so pet friendly. The building is...

Verified Resident 972510

Excellent overall so far recently moved in. Better answered after a month or so. Love the coffee and the Cleanliness of the community. There should be a 24 hour concierge just encase someone's phone die and they can not get into there apartment.

Verified Resident 947501

Our move in date was pushed twice and when we arrived to move in the day prior, our unit was not complete because they had the wrong move in date listed for us despite our signed lease. The apartment was rushed to completion and we were given a refri...

Verified Resident 910842

Entire staff are caring and professional. It's very nice how they have different functions for people who live here. The construction is terrible. The noise above me is like hearing an elephant. Live on top floor. and you will be happy.. There are no...

FrankieMom

Resident since October 1, 2021 The "Good", The "Bad", The "Ugly".... GOOD: *Upscale Living *Spacious rooms with high end appliances *Sealed doors and windows for energy saving *Plenty of Natural Lighting (sun filled rooms) *Full size washer and dryer...

Sarah Murray

Apartment is beautiful. Brand new. Every amenity imaginable. Property management is not professional, not attentive when there is a concern. We call them during business hours and no one picks up so we are transferred to an outside line. I go downsta...

Verified Resident 965471

Apartment is beautiful. Brand new. Property management is not professional not attentive when there is a concern. We call the on-call line and no one picks up. We were told a maintenence person was int he building 24/7 and the time we needed him he w...

Verified Resident 965029

My daughter and I recently moved into the Carraway. The staff and residents have been very friendly and helpful. We feel very safe and the facilities are well maintained. Still waiting on the outdoor playset to be installed but otherwise so far so go...

Verified Resident 963966

When I first applied I was hesitant and a bit reserved. Then when I was called in for the interview and the face to face meeting I was scared. No, she was as pleasant, understanding and made me feel comfortable. I wanted to live there I wanted to be ...

Verified Resident 934828

This community is one of the best one. The staff is amazing and very helpful. There are many activities for residents and many opportunities to gather and meet your neighbors. I really love it here and I'm happy!

Verified Resident 963803

Except for initial problems when I first moved in, which were never really resolved, my experience has been good. Apartment was never cleaned properly, windows never washed, nicks on cabinets and walls, scratches all over floors, carpet in second bed...

Verified Resident 962116

Just moved in on Oct.15th.. living in the area for many years.. It is very convenient to shopping schools and easy to get to N.Y.C. We so;d our house to move into a toll brothers Building.. They are great builders?

Verified Resident 804094

The experience at Carraway is always a pleasure.Very comfortable and happy leaving here Was at the Continunn in White Plains for a year,was so unhappy.Carraway has it all together and all so professioal

Verified Resident 953481

Suzanne Iglesias was absolutely amazing. We are moving here from out of state and she gave us a virtual tour, helped us with the additional details we needed and was totally on top of everything?our experience has been nothing but incredible from beg...

Verified Resident 951177

Great apartment with helpful support staff. Even with active construction going on, the shared spaces are clean, and the staff is responsive to all of our needs. There is an on-site maintenance person and concierge whenever we need them.

Anonymous

Amazing space and amenities. There are some "growing pains" but at least they know they need to evolve as things move along. Just make sure you're not an introvert type because the actual apartment is "ok".

Montana Wyman

I absolutely love living here! I’ve been here for about two and a half months now. The building itself is beautifully designed from the exterior to the interior. The amenities are also great! I love the gym and yoga studio. They’re great places f...

Verified Resident 910842

The construction is terrible. The person above me walks like an elephant. The walls should also have better insulation. Very surprised that a company like Toll brothers would this happen. Hopefully they will learn through there mistakes.

Stephen J Forman

Wonderful place to live, total package with a sprinkle of living at the Ritz; plus elegance of the St.Regis.Plus pet friendly like the little Nell in Aspen. Outside area convenient to shopping and a quick hop to the Big Apple!!

Verified Resident 947501

This community has been very quiet and welcoming thus far. Our french bulldog loves the grounds and the doggie spa room so much and is adjusting well to the new space. We're still very new here and figuring things out.

Ronald Trucchio

From start to finish the leasing process was informative, concise, and a pleasure. The building speaks for itself once you are on site and walk through the apartments and grounds. The design, construction, materials, and fixtures used are all of high...

Verified Resident 944889

Great service in timely manner. Warm welcome upon arrival and very informative about any inquiries. Clean halls and refuse arc all times. Quiet community. Easily accessible neighborhood amenities and shopping

Verified Resident 944990

From start to finish the leasing process was informative, concise, and a pleasure. The building speaks for itself once you are on site and walk through the apartments and grounds. The design, construction, materials, and fixtures used are all of high...

Joe Darragh

Beautiful apartment complex, great parking and they have a nice courtyard.

Verified Resident 942650

I just moved in last week. Suzanne Iglasias has been 1,000,000,000% helpful and any issues I have had she has taken care while being very calm, gracious and professional. She is totally helpful and professional and I have no worries that my aprtment ...

Nikolas Stanovic

I’ve had a really positive experience living here. From the moment I inquired about their apartments to living here, it’s been amazing. Suzanne who handles the leasing was great; super friendly and went out of her way to help us. Upon move in, we...

Verified Resident 940859

I just moved in so still very new to me but so far it is lovely. I can't wait for the pool to be completed! Then it will be perfect. I especially am grateful that it is such a dog friendly community. The location is so convenient to everything.

Verified Resident 940860

Everything about the property is amazing. I feel safe, staff is very profesional and prompt to our needs. The property is always clean. Rezidents are great. I would not move somewhere else. I love living here.

Verified Resident 928623

I love this community! The staff and people who live here are extremely friendly and welcoming. The building itself is beautiful and I'm absolutely in love with my apartment here within the community. Such a great place to live and very pet friendly!

Rena Levine

Having to move from my rental, I explored several luxury apartments. Since I lived in White Plains I wanted to stay in the area since WP is a nice little city. . I toured an apartment in downtown WP and Carraway in West Harrison which is only a few m...

Verified Resident 938675

It is a beautiful facility. The common areas are very attractive and inviting The apartment is nicely and functionally designed. The location is very convenient to work, entertainment and downtown White Plains.

Verified Resident 804094

Moved in April 2021,and have been happy with all. Staff has been great,very respectfull and helpfull.Maintence workers are on top of all.Cant do enough to please you.The building is so beautifull in and out

Renee Baddish

We had an appointment with a woman named Hope. Traveled across the tappan zee bridge solely to view the apartment. We were told Hope isn’t in today come back tomorrow. No one else would show us around. Very disrespectful. Horrible!

Verified Resident 934828

Carraway is an amazing building. The staff and the management team are really helpful. The amenities are breath taking and I can't wait until the pool is complete. This is an amazing condo where to live.

Verified Resident 931304

I've have lived in the Carraway for almost 2 months. It's a beautiful building with lots of amenities. The gym is great! Unfortunately, construction on the pool has stopped. But other arrangements were made at a local gym. The staff is very friendly ...

Verified Resident 928623

Great experience so far! Staff is extremely helpful and friendly. They make you feel as though you've lived here for years. I'm a new resident and so far my experience has been really nice. The building is absolutely gorgeous and I'm in love with my ...

Verified Resident 925229

This is my first experience living in a rental/apartment community. It is a very different way of living coming from a private home and I'm learning how to live in an apartment complex. To date, I have no issues.

Verified Resident 924557

Just moving in but all is great so far! The project is already beautiful with final phases of development nearing completion. The onsite staff has been nothing but professional and accommodating. This property will be absolutely awesome upon completi...

Verified Resident 923707

The carraway is a nice community. Amenities are fun and clean - you often see the cleaning staff working during the day. The garage is spacious, and there is never a problem getting a spot on your floor. Just a note, all bedrooms are carpeted - but t...

Verified Resident 920120

I am still learning about the community and getting to know my way around the building. Everything looks very new and nice, I quite enjoy the building amenities and the neighborhood around it. The location is quite convenient, close to gym, shops, su...

Verified Resident 919177

The leasing department was wonderful, answer all my questions & the maintenance department worked in a timely fashion when I needed assistance in my unit. Moving in day was a breeze. The elevators were fully available to me with many trips up & down ...

Verified Resident 919244

The Carraway is a beautiful community style apartment complex where the design, construction and management team didn't miss a detail. Everything has been well thought out and placed to give the residents all of the conveniences and activities one co...

Verified Resident 917433

The location, convenience to transportation, to work and shopping are important. The ability to provide a handyman, who would charge but provide needed services such as hanging fixtures, hooks, lighting and other required services.

Verified Resident 906157

We are very pleased and enjoying the building, the neighbors, the staff and the amenities. We would surely recommend the Carraway to anyone looking for a luxury apartment experience. The experience so far has been outstanding!

Verified Resident 912684

Awesome apartment! Everyone is so great and helpful. I haven't had any issues, everything is top of the line. Hope and Blerim are wonderful to work with. I will definitely be recommending Carraway to everyone I know.

Tresann

This is a beautiful property with plenty of amenities at your convenience. I love the idea of having everything in the comfort of your own home. Another plus is having Wegmans in the same vicinity so you don't have to travel far to get groceries, it'...

Verified Resident 910842

The staff couldn't be any better or nicer. Always a smile on there faces. However, there is very little if any insutlation between the floors, ceiling and walls. You can hear everything. There are many design flaws. I wonder if this is the first apar...

Verified Resident 902836

So far, Carraway meets or exceeds expectations. Mgt staff is accessible. Mtn staff is responsive and prompt to resolve issues. Tho still a construction site, grounds are beautifully maintained. Available amenities add to quality of life. New to renti...

Verified Resident 909250

Excellent experience moving into Caraway. All staff and maintenance more than willing to help with any issues etc. beautiful bldg and cleanliness. Very per friendly. Everyone very friendly as well. Rey convenient to all sorts of shopping etc.

Anonymous

Top shelf from A to Z. Representative Hope Stone was marvelous accommodating and always available to answer questions at any time of day. She made the whole experience seamless and was personal and professional.

Vincent Graziano

I was impressed from the start. Representative Hope Stone was so helpful and accommodating. She answered all my questions and was available day and night The building is immaculate and the staff exceptional.

Verified Resident 909250

So far all is good. Maintenance has been great following up on needs. Cleanliness of the community is excellent with all the construction going on. People are friendly and the concierge staff is great. All in all an excellent experience.

Verified Resident 906496

I've already submitted this survey !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Nnnnnnnnnnnnnbbbvggyuinwbeejzijsnsizjsisizbwownsosjtjsyqiznx djeieunnsjsirjeowj'aowori be eososnxnsowiwnznj19/93837:7.!

Verified Resident 906157

Outstanding! Great experience. Everyone is very helpful and welcoming. From our first visit through move in Suzanne and Janine have been very accommodating and made our move in experience very positive. We are thrilled to be in this beautiful new com...

Verified Resident 902630

There are many great aspects of the Carraway. Beautiful appearance. Great amenities. One major problem. Sound proofing between floors is terrible. Major problem that will impact my overall experience.

Verified Resident 902836

Carraway (Westchester) is a luxury community. Accommodating staff, friendly neighbors, myriad amenities. More than meets expectations. I would recommend this complex without hesitation. It is truly a home.

Verified Resident 804094

Everyone is so respectfull and careing.The community is everything you can ask for.The apartment are done up in very good taste.The location is very safe can walk out the door and not worry.All is good

Verified Resident 899273

Great complex and amenities. Staff is very efficient and on top of the smallest issues. You can't go wrong living at the Carraway. Everything is clean and well maintained with the utmost attention to detail.

Saamia Hossain

Beautiful community— but I felt rushed and ignored completely when visiting. Since my visit, no follow up call was made regarding moving forward, even though it was promised. Disappointed, as I had higher expectations from seeing others’ reviews.

Verified Resident 898150

It is far too early to say because the community is still under construction, there are lots of people around working, and many units are still empty. It is hard to assess what it will be like when it is full or near-full. Everything is lovely, excep...

Verified Resident 804094

It has been a pleasure,from the beginning everyone went over and above to hellp you.The move in process was very easy.And the apartment and building has everything you need Just like living in a resort

Verified Resident 896202

negative : It is very noisy for Washing machine. in daytime, highway sound a little bit noisy. Air condition is also noisy. Positive : my room is well positioned and it has a lot of sunshine, it is comfortable.

Lisa Lise

Recently toured the Carraway with Suzanne. We absolutely loved the entire experience......from the beauty of the facility to the profession guidance that was given to my husband and I during our visit. Suzanne was extremely caring and knowledgeable a...

Jessica Cheng

So excited about the outdoor pool! The residents (Jeff) and ambience were so welcoming and friendly. Rahsun & Alyssa were so helpful and informative! I couldn't thank Janine enough for helping me and showing me around. The level of detail and profess...

Siobhan Dolce

Amenities are beautiful. This is the perfect fit for someone starting out who wants all the bells and whistles or someone looking to downsize with all the comforts of home without the hassle. Country Club Vibes!!

Verified Resident 889630

We love the community. Residents, staff are nice and helpful. We just wish some of the items in apartment were more closely checked for chips and scratches. It's great to have coffee, etc. in main lobby 24 hours.

Stephanie

The Carraway is a gorgeous, modern apartment complex with many fabulous ammenities. Suzanne was very professional, knowledgeable and personable; she went above and beyond our expectations.

Viviana Shanks

The Carraway is a gorgeous and elevated apartment complex. From our first visit we fell in love with the amenities and apartments. Our leasing agent Hope was absolutely fantastic, and extremely helpful on helping us finding the perfect apartment for ...

David Lagares

Carraway, Wow! This is what you call full-service, luxury residential living at its finest! To be honest, I didn’t expect so much professional, 1st-class customer service but from the second I walked in, being instantly greeted by concierge and off...

Verified Resident 573518

Poor to average Manager Janine is very professional communicative and appears more helpful. General staff with exception of Hope seems otherwise engaged so not easy to communicate in real time bc they roll out is clearly a huge stumbling block- I don...

David

I absolutely loved touring this building. The amenities are wonderful and the staff was very pleasant. I found the location to be very accessible to everything I need. I will be looking forward to the completed pool and living here! I had the pleasur...

TJ Singh

This was the worst experience I have EVER had with a leasing agent. Period. Let me be clear: I am not one to really write reviews. Never cared for them personally, but this interaction was so unsettling that it needs to be addressed. I want to repeat...