Ratings & Reviews

Michael Horty

We lived here for just over 5 years and had a great experience. We will miss everyone, including the door people, valet, maintenance, and the office. Thank you for everything. We appreciate everything you did for us.

Nabeelah Coovadia

Great building. First time I’ve come across such a warm leasing agent. Full of energy and not at all pushy. She was on time, did not rush me, related to our needs and overall was great at her job. Honest.

Stefano Salvatore

Very nice location, good quality apartments, nice services, great atmosphere with lot of young people living in the building, and most of all, amazing staff!! Everyone in the staff is really friendly and keen to help you (eg when you receive a large ...

Madison Sack

Nothing but great things to say about the Riverbank. I had a great experience. The doormen were great and really friendly, management was very diligent and responsive and the repair and maintenance team was always quick. 10/10 recommend

Sophie Rogers

There are numerous issues in the building, but most are resolved quickly: no hot water, Wi-Fi outages, etc. While these problems get fixed the same day, they happen far too frequently. The main issue, however, are the elevators, which do not get fixe...

Jamal Nimer

Kindest and most professional leasing team in NYC, especially Wyman, Sarah and Stephanie

Ryan Becker

Amazing building and incredible staff!

Prem Mehta

Riverbank has become my sanctuary. I moved here immediately after a very tough time in my life. Approximately 3 years ago. I have associated living in this building with resilience, family and safety. The Riverbank environment has been very nurturing...

Maninder Saini

Wyman is fantastic and made the whole rental process seamless

José Leal Domingues Neto

This is a luxury building that still feels like home. This is my third year living here and I can only say good things about the staff, management and the building infrastructure. Update: just came back from one of the internal comedy shows that gets...

Nii Cleland

Have lived at Riverbank for 2 years. Amazing service from all of the staff. Made some great friends in the building too. The gym and pool are top notch and Hell’s Kitchen is such a great location.

devon espel

The building has great staff and the apartments are relatively big for the price of a renovated apartment. The most frustrating thing is that the washing machines are constantly broken and never replaced or fixed. I consistently have to pay for anoth...

N K

Riverbank living is really a great place to live and call home. The front desk staff along with the management leadership team is outstanding. The amenities are so convenient and kept up to date. I have enjoyed the past 3-4 years living here and woul...

Bharat Singh

Amazing building and management. Had a great experience living here

Kevin Tscherne

Stephanie Espinoza was great. We applied for the apartment the next day.

James Wilson

There are very noisy people on the Eastside, third floor terrace. They have made the building (and the neighboring buildings!) practically unlivable because of their frequent parties and incredible inconsiderateness. The management does nothing to de...

Shruthi Reddy

I lived in Riverbank and it was one of the best apartments to live in Hell's Kitchen. The staff is amazing and the concierge is so kind. The building has so many amenities from a Gym, swimming pool and sauna to an outdoor terrance and an in door game...

Ashika Patel

Loved the comedy show! Bring it back again!!

Vanshika Khandelwal

The resident events are amazing - especially the comedy show!!

Avineet Gouri

Genuinely best building I've lived at in NYC!!! Also we need more comedy shows it was do great

Ankit Chandnani

The comedy show was great! Please bring it back!

Richard Sage

Riverbank was amazing from the first day we stepped foot in there, Wyman was awesome to work with when we were finding an apartment.while living there Everyone truly is amazing at Riverbank . The concierge and doorman are always a great conversation ...

Aidan Davis

We've lived here for 4 years - we love the building and the people there so much that we decided to stay and switch units when it came time to move. The units are freshly renovated and beautiful - all of them seem to have glorious views of NYC (both ...

Stanford Myers

Riverbank's location, services and amenities are all first rate and the views from most apartments are fabulous. My wife and I lived at Riverbank for 33 years so it is obvious that we liked it. For all that time, the building support staff - concierg...

Amir Gholi

I couldnt have asked for a better experience working with Riverbank. As a first time mover to NYC, finding a new place was a challenge but once finding this building and working with Wyman, everything became easy. She was very responsive and always w...

Hun Sung Lee

Resident of 2 years. Wonderful view, wonderful management team. Sarah is as professional as they come, and Richard, Marlon, Oscar... those guys are the best!

Mark Abbott

We enjoyed our year living at Riverbank. The building is well-managed and the staff are very friendly and accommodating. Highly recommend.

Alexander Gelfand

Love living here the staff is so polite, helpful and friendly! Maintence requests are always completed with haste.

Temple Studio

I’ve been there for a month only and I already love it. The building management is great, and everyone is very nice from the doorman to the valets. Also, the amenities are amazing! It’s rare to find studios at this price that include a sauna and ...

Jackie Reichert

Loved living at Riverbank! The maintence made the experience excellent. The building is great and the unit was beautiful (with an awesome view). Great experience.

Karol Macedo

I absolutely love living at Riverbank. The entire team is not only always attentive but also friendly, making the entire living experience here delightful. The building's structure is of high quality, providing an excellent living environment. Commun...

Clara Dino

We love it here! The staff and management makes a big difference and they go the extra mile to make our days. They’re very attentive and responsive and it’s like coming home to our friends.

Phillip Smith

Excellent

A.J. Geoffrion III

Robert and team have been an absolute pleasure to work with. Thank you for the great service!

Krs One

I have lived in Riverbank West for over 10 Yrs. It’s an amazing place to call home; the amenities space are spectacular with private saunas and steam rooms. The staff are absolutely top notch. Great management and extremely clean! Definitely worthy...

Sam Temlock

Great building and even greater staff, from the management office to the front desk and maintenance team. We thoroughly enjoyed our time living here and would recommend to anyone looking in the area!

Arnav

Management is amazing. The building has everything you need. I like the location, couple minute walk to the river. Views are really nice. Great atmosphere overall. Highly recommend

Ambah Simpson

Such a great apartment building. The staff, the community, the location, the facilities - the list goes on. Feeling grateful to have such a wonderful place to call home in the city. I also think that the value for money of what you get with the apart...

Majesty Marquis “Honorable”

This is such a beautiful establishment. I wish the leasing office was more accessible so I could find out more about rentals at this property.

Anthony PARK

비싸지만 안전하고 편리한 교통의 하우스

cheri

Ok

Laura Pepe

Great location, beautiful building with spectacular views. Amazing staff that makes you fell at home. Thanks especially to Wyman !

Anny Lee

Loved the apartment so much that I tried applying for it just after I got to view the apartment but someone else locked down the apartment quicker than I could and I was really disappointed. But thanks to Wyman who was really sweet and kind throughou...

Ava Golban

My apartment for me it’s not only about gorgeous view, upscale building, amazing facilities and the best location ever. To me, it’s about a feeling of being HOME. It’s about feeling like in family circle at the end of the day, being 14 000 kilo...

Bahar Bozdogan

I have lived in several countries and in several apartments/residences. I have been at Riverbank for 1 month now and I can say it's one of the best residences I've ever lived in. Great location, great service, great amenities, great team! The managem...

H Y

I absolutely loved living here for 2 years. I have a corner 1 bedroom unit with a balcony and the views are amazing. Sunrise to sunsets... stunning. You are in for a true treat. Love the rotunda, makes picking up and dropping off super luxurious and ...

Siyana Tabita

I had the pleasure of living at Riverbank a few years ago before having to move away during the pandemic lockdown. It was an incredible experience then, and I'm delighted to say that my return to this building early this year has been equally outstan...

Anonymous

Exceptional staff. Quickly answered any and all of our questions. Were very flexible and warm. Showed the units and the amenities with care and tact. Would definitely recommend this process to others.

D Ibarra

Great view and within walking distance to a lot of restaurants and places worth visiting.

Alexander Milewski

I would like to give the HUGEST SHOUTOUTS to the team at Riverbank on 43rd who have assisted me as I moved in this week. First off, I had a long day of driving to and from my parents house to pick up a computer monitor to pick up an expensive compute...

Luis Rocha

Lived there for several years 27h great crew then. One of first tenants in building. Way overpriced today.

Carmelina Charalambous

We have only lived here for a week but we absolutely love it so far! Every day that we wake up we count our blessings twice. Beautiful apartments, amenities and the most friendly staff. The only caveat that I can think of is the lack of noise cancell...

Jack Buckley

Recently moved-in and the entire process from outreach to signing was extremely efficient. Kathleen was a great point of contact throughout it all and everyone has been tremendously helpful and professional.

Kelsey Preston

The move in process went smoothly thanks to Kathleen, who has been so responsive and thoughtful. Management is always helpful, everything is clean, and living here has overall been a great experience!

Janet Gidding

I just wanted to say thank you for the incredibly fast maintenance service provided by Bozzuto and our building staff. My main AC unit was not putting out cold air. I submitted a repair request and a half an hour later, the guys replaced the whole un...

Shubhangi Sengar

I am a resident for 2 months now and I must say that it's a very peaceful and chic place to live in. The apartment and amenities are amazing and on top of that the management and staff team is really polite and helpful. Throughout my application proc...

Bridget Moschetti

Kathleen Gearan was very helpful and always responsive. Even under pressure of time constraints, she remained calm and patient with us. We recommend her at Riverbank :)

ally Gonzalez

Location great but the parking garage close to 12 a.m.this so bad

Chris Ren

I would give it 4.5 stars if I could (just shy of 10 out of 10). I moved into Riverbank in 2021 and have since left on amicable terms. The efficiency and professionalism of the staff made the experience quite good. For example, I received my security...

Jhon Barahona

Amazing management group specially Sarah, and building staff.

hisunny

🫡

Giancarlo Pereira

Marlon, Jose and Diego are the best! These guys rock!

LeoLor

I have lived in this building since 2017, this is my 3rd apartment in the building and I simply love it. The staff is fantastic and the building is great. Everyone that works there has the best attitude, from the management team to the porter. They m...

Leonardo Lorenzo

Best building in Hell’s Kitchen! The entire staff, from the management office to the porters, are all fantastic. They make it feel like home. The building is just beautiful and the apartments have condo finishes, better than any of its competitors ...

Ipolito iglesias

People are amazing

Al Young Cuda

Great place

Cammie G

The view from this building is amazing. Great location and the lobby of this building is really clean.

Kevin Park

Riverbank is an incredible community. The staff there, especially, is best-in-class. Highly recommend living here if you're looking for a luxury apartment in Manhattan!

Aswin Lizen

The building is great - clean, modern, and with some of the best amenities you can find at a really reasonable price, but what I enjoyed most about living at The Riverbank was the constant positive interactions with the staff. It truly felt like home...

Ryan Yan

Nice amenities! Super nice staffs! And dog friendly!

Roger Dunkelbarger

Recently moved into Riverbank and LOVE the building/apartment. The staff are incredibly helpful/friendly, the apartments are in great shape, and the location is excellent. I have to give huge thanks especially to Sarah and Korine on the leasing team ...

Lateef Mirza

Amazing building. Great security staff and doormen. Friendly and welcoming with high end amenities including a games room, well equipped gym and swimming pool. Really good community spirit.

Scott Adam

What a pleasure!! Just signed a lease at Riverbank and the entire process from start to finish was easy and painless. Words I have NEVER used to describe prior NYC real estate experiences. Lol. Sarah and Korine answered all of my questions and were i...

B K

I specifically waited until my lease was up and my deposit was back to write this review. And I have to say I will definitely miss this place! Both the building and amenities are great, and more affordable than its neighbors, the doormen are fun, and...

Bryan Bunt

I’ve lived at Riverbank for 2 months now and I have nothing but great things to say about this place. The staff in the leasing office are some of the most helpful and friendly people I have ever worked with! Sarah was such a great help and definite...

Sorin

Had a great experience there. Staff was very friendly and always helpful. The residents were also friendly and the building has a real sense of community. I would definitely recommend it!

Oscar Morales Lorenzo

We just moved to Riverbank 2 days ago and we couldn't wait any longer to write this review. Sarah from the leasing office made the renting process super easy, fun and seamless . Her availability and knowledge of the building is simply outstanding. Th...

Paul Smith

Don't come here. Riverbank conveniently failed to mention the massive amount of construction that would be taking place over my entire lease term. At a time when everyone is WFH, there is constant ear-piercing drilling that reverberates through your ...

Sydney Ferguson

Riverbank was my first apartment in the city, and I'm glad to say it was by far the best decision I could've made! The staff is so kind and always willing to lend a helping hand when needed. Fellow tenants were also kind and very respectful. Location...

ekng08

The building is awesome, I love Riverbank, the Office is excellent and the entire staff is great, excellent and make us feel at home. JP and Diego are the best always completing the work orders right away.

Ra-ey Saleh

I moved into Riverbank recently and the whole process was seamless, with any typical moving in issues dealt with quickly and with a smile. The staff from top to bottom are very warm and helpful. As for my apartment, the finishes are astounding and I'...

Adam Natan

Apartments are nice and the management team and staff are really top notch here. Great building.

Kristy Ingram

I have lived in this building for a number of years and recently moved apartments within the building. Jorge and his team were very helpful and responsive with all my questions and addressed any concerns I had quickly and with patience. The building ...

joe kobel

I just moved here and am beyond ecstatic with the the difference/dramatic improvement in every part of the experience. Management has beyond impressed me with their friendliness as well as willingness to help in every way possible which was a win for...

Joshua Wright

Honestly could not be happier. Each staff member is always welcoming and takes interest in you as a resident. Probably the most underrated building in the area. You get so much space and value for the rent and amenities. Don’t have any complaints.

Sarah Kachel

Kelly is the leasing office is a pleasure to work with! She is quick to respond and when she says she will get back to you, she does. It really makes a difference knowing that if you ask her for something she will get you the right information.

Priscilla Soriano

My experience at Riverbank has exceeded all of my expectations. From my first interactions with the management team when I signed a lease, to my daily interactions with the lobby and concierge team I've felt right at home. The apartments are beautifu...

Emily Szajnuk

My husband and I have lived in Riverbank for over 3 years. We started in a non-renovated studio and then moved to a beautiful renovated studio when all renovations were complete and new management took over. We love this building! I was really moved ...

Cindy Lai

Luxury building with cool amenities. Great view on southern side.

Albert

Looks like they do care about the reviews here. Ok, the management office is not very friendly, nor is the doorman called Tony. Tony seems to believe that he deserves a high-profile career and that being a doorman is too degrading for him, thus he is...

Ethan Yun

I just wanted to express my sincere gratitude to all employe for the pleasant stay I've had in the Riverbank. It has been a great year. Riverbank have been the best landlord from the living experience that I have in New York City. They always made su...

Rocher Guo

Staff are super super helpful, from the leasing office to front desk to the concierge. Apartments are well maintained. And the best thing is the great location. Highly recommend to those who work in midtown!

Bruno Paccola

The building is nice, well located and with very good amenities but the best thing is the people that works there, they all give a very good attention and takes care of the residents.

Grace C Kei Tao

Perfect home for anyone that could ask for. Attentive staff and very friendly. It makes everything so easy.

漫漫陈

Based on what I experienced so far, I would like to give a big thumb up to the leasing office. I have worked with Jake couple of times since I signed off, and everything has been so great!

Matthew Jordan

Great staff. The concierge are extremely nice and welcoming and go the extra mile to make you feel at home. The maintenance team is very quick to respond to work orders. The finishes on the renovations are some of the best I’ve seen in an apartment...

Verified Resident 606809

The price for the apartment and the building is great, every one is friendly, amenities are great and well maintained. Location is really good. I will definitely want to renew my lease if my price stays the same.

Verified Resident 606849

Great location, great amenities, awesome staff. will definitely recommend friends to live here. Apartments feels cozy feels home. Breakfast and shuttle bus offered everymorning. Valet service is great idea

tiffany zhou

The office is taking FOREVER. The worst experience I ever have. Inefficient staffs and noisy environment!

Verified Resident 594886

What??â„¢s the quality of the building and the quality of the staff are excellent. I really consider the building to be family. It??â„¢s location is excellent for my interest and I get a lot of satisfaction out of entertaining frequently here...

Giuseppe Bortolotto

Very nice apartments with excellent view and efficient staff.

Verified Resident 593977

We like the apartment and the view and the terrace. The apartment was nicely renovated and updated prior to our move in. The lobby and maintenance staff are very nice and remember our names. There is a bike room, which is good. The hallway carpet and...

Verified Resident 593514

A very comfortable apartment with excellent river views and adequate amenities. The apartment has 2 balconies and a washer and drier in the unit. All appliances and the facilities have been completely updated when we moved in.

Verified Resident 593554

The amenities are great, the rooms are great quality and the staff are very nice and welcoming. Overall, it has been a great experience living here. Everything is very clean and whenever we have a problem in the apartment, maintenance comes immediate...

Verified Resident 588586

Living in Riverbank has been an amazing experience. I enjoy the sense of friendship, personal service, attention to details, and sense of community. The apartments are great and I would definitely renew my lease.

Verified Resident 585115

The views from the complex and the staff at Riverbank are the best I have experienced in New York City. The amenities are spectacular. However, relevant resident complaints should be addressed but management only seems to care about addressing certai...

Verified Resident 585196

Good overall experience. In the area too much traffic for a quiet living. Sauna and Turkish bath do not work properly sometimes. Improve rent payment system (credit card). Shuttle bus in the evening would be appreciated.

JS

My partner and I have been living in Riverbank for over a year. The team is simply superb. Every time we have an issue, the entire Riverbank support staff is so very quick to respond. Coming in every day and being greeted by a friendly face is icing ...

Verified Resident 575129

Great building. Love those events. Great building. Love those events. Great building. Love those events. Great building. Love those events. Great building. Love those events. Great building. Love those events. Great building. Love those events. Great...

Verified Resident 575173

Great, no hassle, very communicative and accommodating. Friendly staff and very responsive maintenance and leasing staff. Location is the worst part but that??â„¢s not even that bad. Great place to live, would recommend if commuting near Times Sq...

Verified Resident 570717

It is a great property with a good price/quality balance. It is well maintain and it is very accomodating. The renovation made this building outstanding. The new entrance makes this building to stand out. Staff is friendly.

Vinay Raval

Moving to Riverbank was the best decision that I've made in 2018. I couldn't possibly be happier to call this building home! As others have mentioned, the negative ratings relate to a previous management. Living at Riverbank ROCKS and here's why I wa...

Hamza Amjad

Riverbank is an amazing residence. I believe the majority of old comments came before a number of improvements were made to the property, including a change in management. I would highly recommend Riverbank for anyone looking for a well-located apart...

Verified Resident 532511

The reception, package and maintenance staff are fantastic. They??â„¢re one of the main reasons I like living here. The apartment is great too - good layout and balcony space. Management inconsistencies are hopefully a thing of the past now, alon...

Verified Resident 528679

I've been living here for 4.5 years, and now I am going to be priced out. Still waiting on my renewal letter. I've been living here for 4.5 years, and now I am going to be priced out. Still waiting on my renewal letter.

Verified Resident 528699

It is a beautiful property with entrances on both 42nd and 43rd streets. The amenities and aesthetic are gorgeous. The apartments are spacious and beautifully updated. Maintenance staff is very responsive. Cannot recommend enough. Living here is a to...

Anonymous

Riverbank is by far the worst building to live in. Leasing office is extremely incompetent and the amenities are sub par. You will always receive mixed messages from the leasing office and have to deal with their disorganization throughout your stay.

Enze Yan

The management company is probably the worst I’ve seen. Never respond to your email or calls, weird office hour. Need lots of BS documents for lease signing, no coordinations with the lobby staff/doorman. We have to move bc they also raise the rent...

Verified Resident 516119

Riverbank is wonderful. The staff is top-notch and immensely friendly. I feel extremely valued. All requests are taken care of almost immediately. Our unit, which was just renovated, is fantastic and very tasteful. The space we have, as well as the b...

alana jackson

I moved in April 2018 and I really like the place! I heard bad things before I moved in but I'm the kind of person where I need to see for myself because so many people can be bitter for just no reason. But I really like the place. They are pet frien...

Cheryl Murphy

Please ignore the old, negative comments below. I did not experience the old management but I moved in 3 weeks ago and this apartment is something out of a dream! Not only is this place affordable (compared to surrounding apts in the area) but it has...

Verified Resident 504110

Riverbank West has been a wonderful home and community for us over the last year. The apartment was newly renovated, which really elevated our experience as a whole. The leasing process was simple, and the staff is incredibly friendly. Despite a lot ...

Verified Resident 502618

The building is well maintained. And the staff at the concierge is very friendly. This is what I like most. I experience only once the maintenance request but it was not good. The problem is not solved.

Anonymous

Don't believe the good reviews - they're fake. Here are a few things that have happened, just in the last few months. Building management (run by a company called Bozzutto) lies constantly about what they will deliver, and when. The building and grou...

Pauulo Cesar Borunda Dimas

Es bonito visitar y conocer NEW YORK

sam2018

I just moved into a 1 bedroom. There are no blinds or curtain rods on the window! The management refuses to install blinds or have the building staff help me with installing curtain rods. The building is priced like a luxury building but the service ...

Ciel October

The building management has changed and is now under bozzuto. I lived at other building under Bozzuto management and im sure alot of the remarks noted here will turned around. I moved 3 weeks ago and no major issue so far. Don’t mind the constructi...

Verified Resident 471220

I believe most of the negative reviews about this apartment were written awhile ago. The current management team is very friendly and they care about the residents concerns. Many reviews complained about the construction but from living here for 2 mo...

Verified Resident 469655

Very good overall! Front desk staff is always very friendly and helpful. Slightly annoying about ppackage/ dry cleaning deadline of 7 but understandable and not an issue. Lots of things broken quickly in the apt and we have not had a chance to reques...

Verified Resident 468397

I really like my apartment. It is spacious, great lighting during the day. The new appliances works beautifully and I also appreciate the more modern style in the kitchen and bathrooms. The finishes could be better, such as the wall paintings, floor ...

Roxy Zhang

PLEASE, please do NOT live here. Our security deposit has been held for almost a year after we moved out. The previous management is super lazy and not professional at all. In the emails regarding our deposit refund, a staff named Alex was rude and n...

Verified Resident 466652

Great value for money and the management has improved significantly ever since Bozzuto took over. Maddie and her team are excellent. However, they seem stressed and can sometimes fall behind in replying to resident requests.

Verified Resident 466665

It's been good so far. The construction is loud sometimes and I hope it will be done by summer. Most of the attendants are quite nice. One of them rubs me the wrong way and they have before I even moved in. Lastly, the water shuts offs are slightly a...

Verified Resident 466674

Much better than yelp reviews said. Very happy so far with the staff and the maintenance. Apartment is beautiful. Only issue is construction noises early in the AM on weekdays but I was noted of this before signing contract.

Verified Resident 466700

Amazing Apartment building. Truly feel like I found a gem in the city. Move in was seamless, staff is always helpful. Units are updated much nicer than any other building in the area at comparable prices. We love living here so far!

Verified Resident 466719

Since the very beginning, I've had a very pleasant experience moving into Riverbank. The leasing department always answered my questions in a timely manner and they are very friendly. The move-in was seamless and easy. My apartment has been newly ren...

Verified Resident 466766

I can't wait for all amenities to be ready, the outdoor space will be great in the summer! I have only experienced extremely nice staff and they are all very helpful and make me feel welcome in my new home. all maintenance requests have been complete...

Verified Resident 466817

great location, staff is very helpful and friendly always willing to help great place for dog lovers, Amenities are in very good conditions and always clean This place also offer some nice events where you can mingle with residents

Verified Resident 460524

It is well kept. The people who work here are well trained and responsive to the residents. After a day at work I feel as if I am returning home and love the ways in which people welcome me back home. Its also the case that if a problem is reported i...

manu15

Please AVOID this place at all costs. Building is perpetually under construction. Management company and staff are incompetent bozos. The amount of falsified positive reviews on this page are ridiculous - clearly an attempt by their staff to remedy t...

Verified Resident 459239

Feeling like home and not just a rental place. Close to major things in the city. Hoping to stay longer and obviously rent is always questionable. Love the staff. Moved to the renovated place and I like the improvements very much. Yeah they come with...

WaterStinks

It's terrible! Check out the "Riverbank Tenants Association" group on Facebook for more information - request to be added and hear the horror stories first hand! The building has been undergoing extensive renovations, putting the residents through he...

HKliving

Living in New York is all about compromises. Whether it's sacrificing space in a trendy neighborhood or camping out by the tunnel for a deal and more space, there is always a trigger to persuade a renter to move in. RBW was known for offering deals t...

Verified Resident 449693

I have lived in the building for over four years, and continue to renew my lease. I enjoy the neighborhood, and the staff in the building are incredible. The construction is annoying, but will hopefully be completed quickly.

Verified Resident 444686

It's been great experiencing two different management companies and the new management company really goes above and beyond for residents. The renovations look great and the amenities do match the value. Very comfortable apartment to live in!

Verified Resident 444431

On the whole, quite positive. Great amenities. Friendly management staff. Good community events. Some annoyances around constant construction and the protestors outside. The bus is good but the change in schedule is annoying.

Verified Resident 443111

With rate going up and renovation in place,it has become little problematic to adjust initially. Also previous management was not cooperating at all. Consistent water shutdown and noisy neighborhood due to fire department and lincon tunnel is not val...

B Panda

Terrible management, but the service people are all amazing

Rob_G404

Nightmare! Stay far away! Management tried to renovate the building to keep up with the other buildings in the area, but the building is terrible still! They are not transparent with construction (which btw lasts all day and weekends). Things break v...

Verified Resident 425783

Hard time getting in contact with the management before moving in. The move-in was the worst I have ever had in terms of organization and agreement not fulfilled (I??â„¢ve lived in 2 continents and 4 countries). Not clear community portal, inform...

Natalia Saravia

They dont mail your security deposit back to you and they dont answer your requests. Very Poor management, everything was more complicated than it had to be. Good location but would never live there again.

Verified Resident 423067

Overall good. Have been some issues with the old management team, specifically that tenants were promised rent credits for the additional time that the amenity floor was unavailable. These rent credits were never provided.

Yongci Lu

construction went on and on. windows are not sound proof enough for street noise.

Anonymous

Do NOT live here, unless you're okay throwing away your hard earned money on a horrific living and rental experience. If that's the case, then Bozzuto Management's "Riverbank" is the building for you! We are currently living on a floor and paying top...

Anonymous

Do NOT live here, unless you're okay throwing away your hard earned money on a horrific living and rental experience. If that's the case, then Bozzuto Management's "Riverbank" is the building for you! We are currently living on a floor and paying top...

Verified Resident 399197

The old management team was horrible the new one is not much better. It's almost 90 days since I move to my new apartment in the same building an still haven't received my security deposit back. And when talking to management the only thing they can ...

Verified Resident 395539

The staff is wonderfully friendly and welcoming. And there are 'great vibes' with the residents when I encounter them in the amenities areas. Everyone I meet seems to be very happy to be in Riverbank West.

Verified Resident 394793

While the building is currently going through renovations, the apartment management and personnel are all very accommodating and have communicated openly through the process. I cannot wait for them to be done! The Management and staff are great.

Verified Resident 386105

The apt was clean for move in; The staff were all very friendly, introduced themselves, ensured I had everything I needed and responded to all questions. Always eager to ensure I had everything I needed.

Verified Resident 382602

The amenities are great including lounge and yoga classes. I wish the community provided more shuttle services (extend morning time, have evening shuttle back to community). Very slow working/response from management office.

Adarwick

This building is awful- people are ready to sue, there are union protestors outside of the building everyday and management hasn't addressed why. I'm assuming it's because they took the cheap way out as they do everything else. I have anxiety living ...

Verified Resident 383853

It's a nice place to live, amenities are very nice. The neighborhood has a lot of variety in terms of food, bars, coffee shops and grocery shops. It's pets friendly, you can find some doggie parks, also a couple of day care.

Kjm-uk

Do not live here. This building has been under construction for over a year and the latest information from management when I was forced to complain again last week is this is set to extend late into 2019. None of this was communicated when we were s...

Al Mottram

DO NOT LIVE HERE - Lobby, amenities, many apartments under construction - Scheduled to last for many months/years. Masses of construction noise during weekdays and many weekends, constant water shut offs to apartment. With so many other better places...

Verified Resident 382859

I just moved in and so far so good! The maintenance team is great and extremely helpful! They answer requests quickly and are very friendly while they are in the apartment. The apartment itself is clean and newly renovated.

Riverbankwest

Do not rent here! This building is terrible! They started a renovation project the end of last year. They said it would be done the end of April, but it's still going on and there's no end in sight! There's constant loud noise, open wires all over th...

Verified Resident 376477

Quiet, clean, very good. The people in this building are polite and quiet, staff is helpful but management is a little slow. Lots of good places around to eat since it's near Hell's Kitchen, and m42 and 7 trains are convenient.

Anonymous

I moved in at the beginning of the year and they said the amenities would be done by march. They finally opened at the end of June. However the lobby started renovations the end of February. The lobby is still not done. The f&$@ing front door is stil...

Verified Resident 355952

It is a great community. Diverse people. But I have issues about the speed of the construction and renovation work. The work has been pending and on-going for a while now and when I moved in this year I was told everything will be done by summer. Sum...

Verified Resident 366349

We are extremely happy! The amenities area is beautiful, I use the swimming pool everyday. I am very happy with how often the trash room is cleaned. It is a special touch to have fruit and coffee in the morning for all the residents. I start everyday...

Verified Resident 372517

First off, the people who live here and the doorman are great. However, we have had nothing be issue after issue since moving here. It is our second apartment since September, they up'd our rent and the quality of construction in our new apartment is...

Verified Resident 372533

Everyone has been very nice so far. Staff at front desk is at tentative and helpful. Amenities are very nice. Neighbors are friendly. I have no complaints as of now. It is a bit far from the subway station.

Verified Resident 360663

Great apartment, amenities and staff!. We moved into our apartment in early June and we have been so happy here. We would highly recommend to anyone looking to move into midtown west and wants to be near the Hudson.

Verified Resident 366355

Wish there were more opportunities to meet people in the building. The complimentary fitness classes are nice, but I wish there were offerings every day, and in the early morning. Please finish the lobby and the outdoor patio soon.

Verified Resident 369696

Do not move into Riverbank West. There will be several issues including water shutdowns, lack of gas in the middle of the winter, construction and staff who are incompetent. The negatives will outweigh any positive - take it from me, I lived there fo...

Verified Resident 368638

The renovations have been hell. We were without gas for over 2 months and our heating never worked properly last season. The water is constantly being shut off. The laundry room is sb oar and often machines dont workor fill with water. The card machi...

Verified Resident 368364

So far everyone is friendly and very helpful. A few things haven't worked since we moved in including our intercom system and the garbage system plus there is definitely a lot of construction noise during the day, but love the apartment and the staff...

Verified Resident 367655

This community at Riverbank West has been the perfect home for my relocation back to the city for permanent residency. The gym, pool, laundry, shuttle service, dry cleaning, and excellent staff make this community feel like home!

Ryan Perez

This apartment building is FRAUDULENT!! WHATEVER YOU DO NOT LIVE HERE!!! The management is absolutely the worst in the business. I would like it known that I have never written a review to anything before in my life, but felt the need to warn others ...

Verified Resident 362612

Riverbank West is awesome. Huge rooms, great and super friendly staff, awesome amenities, easy commute to subways and LIRR. Great community and fitness center. Could not have asked for a better building to live in

Verified Resident 366340

Ive had mostly good experience living in this building. One thing that bothers me is that the garbage/recycling machine on my floor is broken. I had asked the woman at the front desk when it was going to be fixed and she replied "When the building ha...

Verified Resident 366386

It's a great location, great staff and amenities but as they are renovating some units they cut the water at least 1 time per week and there is always an issue going on in the building, the trash cut hasn't been working for a while. There are 4 eleva...

Verified Resident 333411

Very nice overall experience nice location nice neighborhood nice ammeinites nice office stuff nice doormans. My only complain is the frequent construction noise and frequency water shutdowns other than that I am very satisfied

Verified Resident 365417

Need to allow for some flexibility in ending the lease term early. The office staff needs to be responsive to existing tenants and not just new lease signers. The building construction could have been phased out.

croller24

Dear god where do I begin! First off they've been under construction for over 7 months now. They turn off the water every other day. Don't forget to mention we were without gas for 3-4 months! Oh and on top of all that besides paying 4000 a months we...

Verified Resident 364069

The building has undergone extensive renovations since I've lived here, however, the communication, and professionalism of the staff has helped ease any inconveniences. Those renovations are coming to a close and already excited to see the finished p...

Verified Resident 363533

Right now it is not a good one with all the construction that is happening. I feel like no one really cares about how much this impacts the residents. This is our home just as much as it is a business to some wall street guy!

Verified Resident 362604

The community is amazing with amazing building amenities, including indoor swimming pool. The staff was very helpful when I moved in. The apartment is unlike other cookie cutter apartments, plus most apartments have balconies in it, which you don't s...

Verified Resident 362717

Riverbank is my favorite community of all the apartments I've seen. The leasing specialists are great with finding you a place, and I've never felt more at home when settling into an apartment. The community of residents are wonderful

Verified Resident 362749

It doesn't feel like a community and the front desk people don't seem welcoming. Garbage chutes aren't working. The lobby construction was to be completed by June 30, which doesn't look like it's going to happen. Apartment is very run down and doesn'...

Verified Resident 361945

Very nice building, especially for the price. Amenities are great and are exactly as advertised unlike many other luxury buildings. Staff are very responsive, apartments are huge and very nice, views are unbeatable and location is amazing. No complai...

Verified Resident 361483

Extremely noisy, was not made aware there will be renovations of an apartment first opposite mine then beside mine. As well as construction below me for the amenities floor and lobby. I recently signed the lease I should have been made aware. Frequen...

Verified Resident 356765

The apartment is beautiful with a beautiful view of the Hudson River. The apartment was recently renovated, my Wife and I especially like the hardwood floors and the quality of the new appliances. Employees of RiverBank are most helpful and especiall...

Verified Resident 356420

I love it here. I love my apartment, the neighborhood, everything the building offers - if you didn't want to leave, you wouldn't have to. I also work in the area so it's exceptionally convenient. I also really love our staff in the lobby. They're so...

Verified Resident 356451

Although staff and maintenance at Riverbank are top notch, I've had countless issues with management. They've proven to be incredibly inflexible and unresponsive at times. There is very little personalized attention and everything has to fit within a...

Verified Resident 354690

It started out as a wonderful experience, one that I would talk about to the members of the theater industry who come and go plays on Broadway and are always looking for places to rent. I would talk about how nice everybody was to be from the doorman...

Verified Resident 353626

This building is like living at a hotel resort. They have every amenity available that I would need (gym, pool, sauna, outside space, parking garage). With the upgrade to the amenities floor, the place is extremely fresh and modern. The staff is also...

se9154

I lived here since 06/2016 and so glad that I am moving out within a month. Cons 1. POOR management - As someone below mentioned before, the building had major gas disconnection for almost two months. It took so long to fix this issue and only small ...

mbactor1

Do NOT live here. I have never been lied to or disrespected more from any other management company. They tricked me into signing a lease by withholding information that the building (let alone the apartment I was signing into) was going under renovat...

jlNYC12347

I HATE it here. I have lived here a little more than two years, and while the first year was fine, this year has been AWFUL. The absolute worst experience i have had in Manhattan. There is constantly an issue. We had no gas for months. The building i...

Verified Resident 348001

Great views and staff but the repairs to common areas are being done by total incompetents. It's taking a lifetime. And the noise is bad and you get no compensation for for rent even tho they have taken months to redo the amenities area which should ...

Anonymous

This building is a joke. I'm writing this review with the hopes that I save at least one perspective tenant from the horrors of this building and its staff. Please go through the recent reviews of this building so you can see that I am not biased. Th...

Verified Resident 341956

I thoroughly enjoy Riverbank West for the high quality and safety it provides. With great staff and wonderful management I've been enjoying my stay so far and look forward to the rest of my time here.

Anonymous

It has been an extremely frustrating experience living at Riverbank West this past year. Our entire unit was out of gas and heat for 6 weeks through December and January, and RBW did not even refund us a month's free rent after the miserable disrupti...

Verified Resident 137712

Noise excludes work-hours construction noise within the building in hallways/adjacent apartments, which would be unpleasant if working from home but is hopefully temporary. Units themselves are very quiet and almost never hear the neighbors or get co...

Anonymous

Old building under fully renovation (very noisy and disturbing) located close to a fire station (very noisy), with a construction (5.00 am - 8.00 pm) in the opposite lot (incredibly noisy since 5.00 AM!!!). The management staff is one of the worst ev...

Anonymous

Riverbank West is run by con artists. They have resorted to writing their own reviews on this website; absolutely despicable that they would try to mislead potential tenants. The rent incentives might seem appealing but I promise you it is not worth ...

Anonymous

I have lived in this building for two years and it's gone from being a nice reasonably priced full service building to awful. As I'm sure many of the reviews have stated, the gas was out for months. Between that debacle (that they kept blaming con-ed...

Anonymous

If you don't feel like reading the entire post, skip to the bottom. It's really sad that the development of the neighborhood prompted such a misguided reaction by the management company. Although the management team is incompetent in many respects (t...

Verified Resident 273955

The building has an amazing area to work out and pool. The Staff is always on point. I have a great view from my apt and it is close to everything you need. It's great living here and the people who live in the community is also very pleasant.

Verified Resident 328299

I choose this building because of the balcony and swimming pool. They are currently undergoing a massive common area renovation but they offered a nice rent incentive which make it a great value compared to other buildings .

Verified Resident 323943

Staff and management are great. At end of 2016 into 2017 there was a building wide gas issue but they made sure renters were accommodated with necessary equipment for everyday living. Also helped out when our unit was not available for renewal

Verified Resident 225119

It's a home. Not just apartment. I feel so great here. And this is true home. I have been here for three years. Just moved to different unit. And really like the building. Staff and location. Keep up great job.

Verified Resident 319317

Really a great experience. So far the apartment and staff have been exceptional. Hiping the level of service continues. The new finishes on the units are of great quality much better than many other rental units

Anonymous

It sucks...everything in the building looks fine until you actually move in and can experience that nothing actually works. Total facade

Anonymous

Agree will all of the reviews posted so far -- this is basically the only forum to vent our frustration as residents so here goes: The lack of professionalism and sensitivity that management has displayed over the past 6 months is nothing short of ho...

Anonymous

We like to play the game, "when is everything working all at once?" There always seems to be something wrong. From the gas, electric, water, laundry, heat, elevators, constant renovations, doors, etc. - there is always a service or amenity out of com...

Anonymous

If you want to live in NYC and a third world country at the same time, this is the place for you. It's a fairly frequent occurrence when your water will be out or you won't have hot water. We went the entire winter without our heaters functioning pro...

Anonymous

Would not recommend. The management ------ is rude. We had no gas for 3 months. No heat / hot water for a while. Lots of loud construction noise. No amenity floor. Elevators are so slow too.

Anonymous

The owners are redoing the ENTIRE building (every apartment, the lobby, hallways, etc.) and management doesn't care about the comfort of current tenants. They didn't notify us of construction when we signed our lease 3 months ago- and are now trying ...

hellskitchen777

Horribly mismanaged building. Did not have heat since November and it is now February....Cooking gas went out in December and did not get fixed until last week. Building management completely useless. Maintenance would enter the building with no noti...

hennaj

I've lived here for 3 years now so trust me when I say that this is a horrible place to live. There's tons of construction going on in the building so you can forget about ever working from home. The drilling noises are extremely loud. There are cons...

Anonymous

DO NOT LIVE HERE! I've lived here 3 years and it is a beautiful building in a great neighborhood so they draw a lot of people in. BUT they have not been keeping up with the buildings maintenance over the years, just spending money to make it look pre...

Verified Resident 181326

I've actually lived in Riverbank West almost 30 years! The current management is terrible! They threaten and bully their tenants to get their way with maintenance of the apartments. Then, they come into your apartment with no warning, while you're aw...

Anonymous

Unbelievably incompetent management for the amount of money residents pay to live here. We have lived here for 7 months now and have not had cooking gas in our apartment for about 2.5 months, while we were without gas service for another whole month ...

Anonymous

I am so disappointed with this building, the management, and the way they have been handling various issues. We have been without gas for 1 month and they have not been understanding or accommodating. The compensation provided was minimal and we had ...

Anonymous

Do not live here. I've been here for just over two years, and here are a few of the issues which has been raised, and never fixed: 1) The driveway has had a huge hole in it for at least 18 months, patched with a slab of metal which clanks and bangs w...

Anonymous

I have lived in this building for many years but after the decline in service and quality of life over the past two years, I'm very close to moving out and even hiring a lawyer to sue for the negative impact this has had on my health and well-being. ...

Anonymous

If you would have asked me two years ago, the ratings would have been higher, but after living here for years, this has turned into an inferno tower. I know in the past there have been maintenance, and it is expected. But lately, this has been a cons...

ST55

When we found Riverbank a few years back we were so happy. Nice place and the staff is usually helpful and friendly. People at the front desk are polite and friendly. There are a lot of rules though. I was stopped at the front door one night. I was h...

riverbankresident15

Take a stack of $100 bills. Now take a scissors and cut it all up. I've just described living here and the pain suffered every month when you cut your rent check. You'd have more amenities living in your car. No gas, heat oftentimes goes away (on Chr...

Anonymous

Avoid this place at all costs!!! Living here has been a nightmare. The building is constantly under 'repair'- with no noticeable progress. We have been without gas for months! We've also had numerous water and heat shutdowns. All of this has been a c...

Anonymous

Unfortunately this building is highly disappointing. We have not had cooking gas since SEPTEMBER! At first it was in and off and we were getting constant emails about how they were repairing and would update us in a few hours. Because we were given f...

brad96

I've lived here since 8/2016. Throughout my first 2 months there were weekly, all day long, hot water interruptions due to renovations in other units. In November, we lost heat and hot water on a long term basis. Now late Jan. 2017- many units still ...

Anonymous

This building is an absolute disaster. We didn't have heat for multiple weeks in December. They provided us with a tiny space heater as a temporary solution. I thought I was paying thousands of dollars for a "luxury" building; instead I had to sleep ...

Anonymous

Where do I even start. I'll start with the fact that this building is god awful. It has been a nightmare ever since we moved in in August 2016. From the very first week we have had to put in maintenance requests because our unit was an absolute disas...

Anonymous

I have lived in this building for about 3 months and have yet to have a week with no problems. Our gas has been out for 2+ weeks, they shut off our water about once a week and renovations are constantly happening. We signed our lease and the leasing ...

Verified Resident 77842

Building services are deteriorating, heat and hot water come and go, there is constant "renovation" in other apartments creating noise and damage. Management is unresponsive in a very polite way, expressing concern but nothing gets solved.

Verified Resident 78865

Have been in the building for more than 14 years, but over the past several month the experience has deteriorated dramatically with heat absent completely during the coldest month of the year, no gas for the past week and intermittent water interrupt...

Verified Resident 281483

So far the apartment has been great and the staff has been helpful. The tenants are clean and quiet- have had minimal problems and the problems occurred have been take in care of for the most part. The area surrounding has many bars and restaurants.

Verified Resident 123697

Riverbank West is an great place to live. The staff is exceptional and the building is maintained at the highest level. The amenities are great and the unit is spacious with a great balcony. The only downside is the noise from the traffic and constru...

Anonymous

This building is a nightmare. They turn off the heat in the middle of the night. It's dirty, noisy and full of renovation (super old). The management and doormans are very very rude. Laundry room is a joke and most of the machines doesn't work. This ...

Verified Resident 279636

Great building and staff. Good amenities. Flooring and ceiling issues in the apartment that were addressed by the staff but no compensation was provided to offset the inconvenience. Gym pool and other amenities well maintained. Staff is very friendly...

Verified Resident 279304

I have found the staff to be friendly and attentive. They know who I am and always say hello. The grounds are well taken care of and facilities are great. There is a free morning shuttle that gets me half way to work which has been wonderful to have ...

Verified Resident 277208

For a so-called "luxury" building, I am extremely disappointed with how stingy this building is with their heat. We should be able to use our heater at ANY TIME during the winter...not just when the outside temperature drops below 55 degrees. It has ...

Verified Resident 276063

(Typo with "renting" above.) Love this building, positive energy, friendly employees-I don't know how they remember everybody's names, but I am always very impressed. Super helpful. Would love it if the sundeck was more up to date with furniture-ther...

Verified Resident 275362

The apartment itself is great. The staff that maintains the building and the doormen and concierge are also really great. The one unfortunate thing about this building is the leasing staff. They are completely incompetent and unhelpful. Because I onl...

Verified Resident 183543

I have been very happy living at RBW over the last year. The building is clean and i enjoy the amenities. The building is in a perfect location for me since i frequently need to head over to Port Authority or Penn Station. i hope to be a resident her...

rjr10036

I have lived in this building for 26 years but of late the quality of life has badly deteriorated. Water service breaks down about every two months. Noise pollution in the neighborhood is out of control due to the initiation of new construction, espe...

Verified Resident 269317

Enjoyed living in this building. Concierge is fantastic and building security is very trustworthy. They were very helpful when we were first moving in and made the process much less stressful. Great location and great service. Would definitely recomm...

Verified Resident 269139

I just moved in so I don't feel I have the full experience yet. Overall, I am pleased with everything besides the air conditioning unit being extremely unreliable and the trash room hours being very inconvenient. I am hoping the air situation will be...

Leonardo Simoes

Great place to leave, been here over 2 years and no plans to move out any time soon.

Navi Ganancial

DO NOT LIVE HERE!! I REPEAT DO NOT LIVE HERE!! The management is horrible and non-communicative. Despite asking for my address to send the deposit check, me talking with the management about the deposit, and going through the paperwork with them they...