Ratings & Reviews

Gabriella

I love Heron! It feels safe, clean, and the amenities are amazing! You’re in the most central area with so many restaurants and amazing nightlife.

NICK WERNER

Management is terrible. They constantly lie saying issues are fixed in the building when they never fix them. Im also paying almost $4,000 per month to live here and can’t even park in the building. They make you park in the garage that takes 20 mi...

Jennifer

The process is always a bit hectic when moving cross country but the Heron leasing team were terrific. They were great about responding and answering all of our questions.

Daniel Kelleher

Living at the Heron is a great experience. I like to Thank the Management for their assistance in moving out of B505. It is greatly appreciated. I

Michelle

Everyone has been truly amazing here. Top notch service team and every detail is handled with kindness and professionalism. We are looking forward to our journey here thanks to Hurricane Milton.

Jayne Baker

For months I watched the Heron towers under construction, knowing I wanted to make that my home, and I’m so glad that I did! My experience with Andres Betancourt has been nothing short of fantastic. His professionalism is unsurpassed, as he was ava...

Carrie

Leanna treated me like family from the start! I'm a hurricane victim... currently homeless. Her compassion, patience and wanting to make me feel safe and welcome was beyond words.

Lloyd Schwed

The Heron leasing team — Leana Hellman and Aaron Meister — could not have been more helpful in selecting and moving into our beautiful apartment in the Heron residences on Water Street in Tampa.

Sonia Rayo

I have many good things to say about the amazing customer service I have received from Leana. Attention to detail and follow up. Even through hurricane Milton she managed to follow up with me to make sure all steps were completed for an on time move ...

Alexander

the leasing manager helped a ton since there was no movers on site today. got us going with the independent elevator instead of wrapping around to the lobby. Very appreciated

Will Satz

Management response and communication during the hurricane was abysmal. No notice the gas/hot water was being shut off, and when I asked, I was told it was a 'requirement'. When I pushed back and brought up the fact that it wasn't a 'requirement' dur...

Dana

I recently moved from Chicago and have been here for just 4 days, but so far, I'm really enjoying it. I love my apartment, though the washer and dryer are a bit too small. The staff has been fantastic, and I'm excited to explore Tampa and settle in!.

Anthony

My move-in experience with Heron was incredibly smooth and efficient. The process was quick, with everything well-organized from start to finish. The staff was responsive and accommodating, making sure all my needs were met without any hassle. I was ...

John

I really enjoy living here. My main problems are not Heron specific but I think worth noting: 1) cars with loud exhaust systems (many sound like gunshots or even explosions); 2) people smoking weed or vaping on balconies and pool deck (mostly just va...

Charissa

Everything Is easy, luxury, and great. I appreciate all the staff always going above and beyond. The location and the amenities can’t be beat

Jaquez Williams

IVY was the absolute best! from the stunning apartments to the most gorgeous views. and customer service very demure! can’t wait to call heron my new home in october!

Alexander

As I wrote this I can’t sleep for the noise outside in the street from the hotel across the road . It’s almost 1am and all I hear is music , people loud in the street and noisy cars. Every time there is an event in the arena . The road blockages ...

Sharon

I have been at Heron for 3 months and I am so happy with my apartment, community, amenities, staff, social activities and I could go on...it's the closest I've come to experiencing my most recent home, Lower Manhattan. This is now home for me!

Sarah Marville

It’s been a fun run after 3.5 years! There were a lot of ups and downs but heron has improved since its inception. I have enjoyed living here for a while.

Robyn

I was able to tour, apply, and move-in in just days when I needed to relocate quickly! The leasing team was great, and I look forward to making this my new home.

Jake Gagain

I moved into The Heron in July 2024. The place is amazing & Leana was very helpful with the move in process. I highly recommend living here if you are moving to Tampa.

Sebastian L

It’s been great living here and they do a good job in keeping the property clean. However, living next to Amalie arena and the convention center is a NIGHTMARE. The streets are always closed and whenever there is a conference it can take up to 25 m...

Victoria

We just signed the lease and Heron has made everything so simple and easy, from approval to move-in instructions and referrals. We can't wait to move in and start our journey there!

Matthew

I have enjoyed living here. The people that work here are great, as are the amenities. The apartments are set up very well. Also the events are a fun way to get to know others in the community.

Briggi Knox

When I was looking at different apartment complexes, Heron stood out to me. It is by far the nicest building in Tampa, with great amenities. Leana was great at making sure to walk us through the process. She was one of the main reasons why I chose He...

Irene Borjas

I am a massage therapist and love working out of the Heron. Love how close it is to everything. The layout of the apartments are superb! The units are spacious, made to feel even larger by the high ceilings. The style is clean and modern. The views a...

John Robbart III

Went to check this place out to potentially move in. We scheduled an appointment for noon today - they sent an email confirming the appointment that indicated where to park (future resident spaces on 3rd floor). There were no such spaces. We got luck...

Alexis

I love living here it’s so pretty and nice! The gym is really clean and the pool is nice too! The ladies at the front desk are super nice and helpful

Chad Allen

do not recommend moving here. even with issues almost daily or weekly, the management team has no idea how to handle them. Bozzuto is way in over their heads with this property. - - and take a look at the BEST REVIEWS... from people who don't even li...

David

should really join the private FB group to see the real reviews. terribly designed building with no balcony drainage. zero places for uber to pick you up or deliver food. no free visitor parking or even a place for uber to wait two minutes. Residents...

Laurie severn

I love this apartment building. The staff are ever so friendly and accommodating to any needs, questions, concerns that you have. Also their rooftop pool has the perfect view :)

Jacqueline

Very happy with my choice to live at the Heron thus far! I love my apartment, the amenities and location. There are things that come up like in any apartment community, but those issues are always handled well.

Erza Nicaj

Heron is a beautiful property! We had a tour and the front desk team / concierge was very helpful, especially Stefan! He goes above & beyond for the residents as if they are guests in his own home! Highly recommend Heron & the team

Erika S

I teach paint and sip classes at Pinot's Palette - Wesley Chapel, and every so often we do mobile paint classes at Heron for its residents. The gentleman who organizes these classes, Stefan, and all other staff are great to work with and always very ...

Ahmet Duman

I've seen many residences in my work and this is the most elegant one I've ever seen. Stefan is a very professional manager. Very good at solving problems. The receptionists are very friendly. This is the best residence in the area.

Mike D

This place is absolute first class all the way. I took a magnificent tour with Stefan, he was so professional and knew the answers to every question I asked. The amenities space was over the top gorgeous. The place seems very dog friendly, which is v...

Ramon

The heron has been a great experience. Everything smells nice and the building is well maintained. How nice the staff is really stands out. Easily the best place to in the downtown Tampa area.

Artem Rikoski

VISITED A FRIEND A FEW TIMES AND PARKING IS INSANE. WELL THERE'S NO GUEST PARKING. YOU CAN PARK AT PUBLIX AND IF YOU STAY LONGER THAN 2H YOU'LL BE CHARGED $50 AND CAN'T LEAVE THE VEHICLE OVERNIGHT. YOU CAN PARK AT YOUR OWN RISK AT THE STREET (GOOD LU...

Madison

Everything in the short time we’ve been here has been nothing short of amazing!! The move-in process was extremely smooth and the amenities are awesome!

Champion Sanders

I love heron employees are nice and helpful. And the building is beautiful on the inside and outside I love this place and there is a Publix and three corners and both of those places are nice and you can customize your own apartment however you want...

Mia

Everybody was very accommodating and helpful! I would definitely say, I have moved every year for the past 5 years, this was by far my best experience!!

Verified Resident

Been living here for almost two years and I truly have no complaints. Such a great place to live and do! There are also always so many events going on like the other day we did a sound bath and it was amazing.

Verified Resident

beautiful city and place, good views, clean apartment, good distance to place to eat and everything is walking distance. The view from the balcony are beautiful

Ashlee King

We had the opportunity to tour Heron today on our search for a new place. Absolutely loved the location near many downtown attractions and eateries! The amenities were fabulous- can definitely imagine enjoying a day at the rooftop pool. Leanna was so...

Alvin Olden

We are now on the second year we moved to Heron. We enjoy so much living here that we are probably going to stay here for years. From the concierges who really are first class In courtesies to maintenance Tom so efficient and especially the leasing o...

Alexander

Disappointing move , movers got pressure to finish , WiFi didn’t work , TV didn’t work not sure if fixed now Don’t understand why no shelves in the two bedrooms ,

Babak Safa

Apartments are good, amenities look premium, and views on certain floor plans and floors are good. The parking situation is unacceptable. If you are renting a one-bedroom, they will give you an off-site garage a few blocks away for free (for a while)...

Sharon

Everyone, especially Leana, has been amazing through my entire leasing experience. I'm still in NYC and have done everything online or on the phone since my visit in February. I'll see everyone on the 3rd of June.

Matthew

I really enjoy living at the heron. Any maintenance request is handled the same day the request is placed. The staff is warm and welcoming. The amenities are great as well and the events they have bring residents together to get to know one another.

Simon Ioan

No wonder you cant file a complain regarding their abusive towing.

Nathan

I love everything about this place. The move in process was easy. The building is spotless. The location is phenomenal. The pool is beautiful.

James Liburdi

Nothing is ever perfect but compared to most apartments this is a step up. Maintenance is always on point and the staff answer all inquires in a reasonable time frame. Haven’t regretted my decision yet. Note* The apartments are on the smaller side ...

Andres Betancourt

Shocked and disappointed with the property manager.

Matthew

I love living at the Heron. The amenities are convenient/well kept, the location is the best in downtown, and the staff is always warm and welcoming. Additionally, the monthly events that they plan make moving to a new city less overwhelming because ...

Nina

I am a current resident, who was looking to move units. However, it is that current residents are to give a 60 days notice and pay $1,500 to move. Upon speaking to other residents I have been informed that they did not pay nor give a notice to move u...

Julian Becerra

Parking is a nightmare.

David Shulim

I waited a full month to review the building in an attempt to be as thorough as possible. I also just read most of the recent reviews of the buildings, so hopefully this review will be as thorough as possible. The parking lot is geared towards reserv...

Sean Holmander

Never wrote a bad review in my life. Parking situation needs to be fixed. The CarPark and RT Towing are the most unprofessional companies I’ve ever worked with.

Ellen

From the moment we put in our application to our move-in day and beyond we have had the most incredible experience at Heron. Many complexes boast in their advertising that they are “luxury” but Heron has earned that description in every way possi...

Manny

Nice spot great apartment great location nice amenities great staff great great views. Location is amazing just wish they did something for when games are on and streets closed off for residents that’s the only down side

Megan

Not worth the price honestly. Pretty and clean building but not enough amenities or space to justify the cost. The neighborhood is nice but also makes it a difficult place to live with traffic and parking issues.

Debby Romero

Nice holiday decorations great for family photos at night

Verified Resident

Over all it was a good experience. The only thing that bothered me was the noise level outside it was hard to sleep with the starship , very loud cars, and spark man

michael filippini

Heron is the ideal apartment complex in Tampa, Florida. My time here was short but I enjoyed every minute of it and I recommend this place and it's amenities whole heartedly. Thank you soo much team at Heron!

William

I’ve lived all over the states in very high end apartments….the residence here is always so clean and the staff is always extremely pleasant. Never had such a great living experience than here.

Joshua

3/5 experience for the price paid. It is not great, but it is not bad by any means. I do not believe there is a better apartment in Tampa unit for unit but I do think the amenities are average.

Brad Wochnick

Terrible. I have had so many issues in my apartment. We’re talking weekly. Non stop promises and guarantees from the management and they have yet to fix the issues. The hey have came and “temporarily” fixed the issues 10x in the past 2 months. ...

Brigham

Beautiful place to live! Great location! Friendly staff! Would recommend this place to to everyone! Love living here and excited to see who all I meet!

Matthew

All the staff do an amazing job of making this apartment great to live in. The common spaces and pool are always clean. The gym and outdoor grills are also very nice amenities to have.

Sebastian Andrés

Extremely good services, amazing treatment from the employees and front desk management. Over all really friendly staff with an eye to help the residents.

Marta

A very nice experience so far. Would like help with all the apps and with onboarding- might be nice to have a newcomers group where we could ask questions a type of orientation

Ashland Stansbury

I've lived here for two years and here's how I would summarize it - it's luxurious, quiet, beautiful views, incredible location, but absolutely horrible parking situation. The good: Heron is the top notch apartment building to live in in Downtown Tam...

stick 3

Do not sign a lease here if you own a car and drive. Parking is not available. Repeat: Do not sign a lease here if you drive. They will not tell you anything about this when you are signing a lease nor do anything about it when you can’t find a pla...

Arina Shahbazi

I moved here in January and originally loved this apartment however months later I'm feeling differently. The views and location are amazing but unfortunately we have some issues living here. My first and main issue is parking. I pay monthly to park ...

永井真子

Heron is absolutely beautiful and amazing place to live! 1️⃣If you are looking for apartments in Tampa I recommend Heron,Cora,Asher these tree buildings are managed by Bozzuto, Bozzuto is such a great company! Originally we are going to live in t...

Jason

Beautiful view and awesome pool. The gym could be better with a Smith machine or a bench press. They did a comedy show a few nights ago that was awesome. The property is beautiful and the parking garage is easy to access.

Tess

The leasing staff are awesome! Alyssa even responds to my emails when she is out office. They have resolved the prior issues that one bedroom units do not get parking. Concierge staff is also awesome! They go above and beyond to help me out. I used t...

David

like the building, do not like the parking situation. Pool is nice, but would like the gym to be cleaned better and wipes for the equipment be provided as there is no way to clean the gym equipment after use.

Jordan Oravetz

We’ve been living at the Heron for about a year. In addition to it being beautiful luxe building surrounded by many restaurants, the concierge team is always so friendly and helpful towards the residents- in particularly Luise, Brice and Lisa who g...

Sarah Marville

I’ve lived here over 2 years now & love most everything about Heron. My neighbors have become some of my best friends & were always out doing something fun on Water street. I can’t imagine living elsewhere.

Tony Drewitt-Barlow

I moved into a Penthouse at Heron about a month ago. My views and the quality of the appliances are exceptional. Security is good and most people are very friendly and professional. I gave 4 instead of 5 stars for only one reason. I have been having ...

Mike White

Great staff - recommend getting a feel of the building before you commit

Remako

We really loved Heron! Service: excellent/ when I had any issues they always fix immediately! Clean: very clean and every time when I enter the building smells is good Apartment: every unit has big balcony, and construction is good! Amenity:the roof ...

James

Everything went very smooth and concierge were very welcoming and helpful. Movers came to wrong freight elevator and concierge went 3x to help them!! Apt was very clean

Jane

Everyone is super friendly, the concierge’s already know my name, very helpful! I love the vibe and people are very kind. Dogs dogs dogs! Love it!

Daniel

Excellent building to live in. I am on my 3rd lease and the new management company has kept me here. Best balconies and a fantastic rooftop pool. Top location as well.

Bruce

Wonderful views of the water,great downtown living. Easy trolley to ybor city, lots of restaurants and other fun things within walking distance.

Verified Resident

Love living at the Heron! Great community, very welcoming and inviting. Nothing better than enjoying my morning coffee with bay and city views from my balcony!

Matthew

Great experience moving in so far. Porsha Colbert was amazing throughout the whole process! Daniel from maintenance was also great as well as the concierge staff.

Meghan

Heron has amazing balconies, stunning unit layouts, and much more in amenities! The staff is absolutely lovely which makes living here so much better. No matter where your unit is, the views are incredible. Plus, the view from the pool is spot on. Yo...

Matt Colunga

I love living here. Just signed another lease to stay longer. Love everyone in my building. It’s all the cool kids. We do lots things together. The apartments are stylish and nicely laid out. The patios are the biggest in Tampa. You can’t beat th...

Ricardo Castro

Great place. Stefan is AWESOME!! So much hospitality. Great events and organization. Again Stefan made it perfect.

Sailing Lily

Had a tour of the community today with Brianna. She was amazing! Super attentive to our needs and knew exactly what we were looking for. Had answers to all of our questions. Applied an hour afterwards. Can’t wait to become part of this amazing comm...

John

Overall I like living here, thus renewed my lease. ;) Staff is responsive, amenities are nice, and the location makes it easy to access Tampa and beyond.

Justyna

Even though we just recently moved in I couldn't be happier with the process. Heron's team made sure we were very well taken care of especially after driving 4 days across country! Heron definitely already feels like home to us! :)

William

Wonderful and friendly staff. very beautiful, clean and well kept. Beautiful views, great amenities and perfect location with always something fun to do.

Lori

Living at the Heron is a beautiful experience unlike any other. Every detail is perfect! The views are spectacular. The finishes are lovely! I am thrilled to call this home.

Amalia

We’ve had an excellent experience so far. The apartment is perfect, and the amenities are always impecable. Our favorite thing though, is how kind and polite our neighbors are!

Denis

We moved in yesterday and everything has been great so far. The building looks very clean and the staff is super helpful. The apartment is very well insulated from the outside noise and the common areas are beautiful

Verified Resident

It’s extremely noisy living here we can barely get to sleep on time because of the noise outside I wish we knew. The elevators take forever & there’s always some cleaning people in there with their carts with cleaning supplies that smell horrible...

Joe Shand

I am a driver for a resident at the Heron and anytime I come around the building, concierge team treat me with respect and love, especially the overnight guy desmond who is very professional.

Fem Fem

Heron Water Street Apartments is hands down the best place to live in town. These apartments are seriously stylish, spacious, and decked out with cool tech and high-quality appliances. The staff here are top-notch, but Desmond the concierge is the re...

Heather Angelicchi

Beautiful location, I look forward to visiting friends at the Heron. Desmond and Milos at the front desk has always been very helpful with anything we need.

Sarah Marville

I just re-signed my lease for the 2nd time now after being here a little over 2 years. Bozzuto really came in & cleaned up the mess that ZRS made. The staff is courteous & always takes great care of us all.

Jaime

love it! everything is high end everyone is friendly and professional the property is maintained so well feels like home right away great staff all around amazing view 10/10

Scott

It was great! Leasing office made me feel at home and are very nice and accommodating. They even left gifts in my apartment. Concierge is very helpful as well

JIm O'Connor

Rachel the leasing agent was very pleasant, professional, and knowledgeable.

Janine

Everyone has been so helpful since I’ve moved in. Great location and views. My favorite part is how clean it is. I am excited to getting to know the community

Kelly

Everyone is super friendly and the move in process has been great :) The concierge (whoever it may be) has all been extremely friendly and helpful.

Gia

I’m thankful that we were able to negotiate a renewal rate that made sense which allowed me to stay at Heron another year. One suggestion is to work with other water street businesses and give residents a “water street” card or something that g...

Ripudaman

Slightly expensive for what you get, compared to other local residence buildings. Otherwise it’s a great place and love it so far. Just would decrease rent to be more competitive with surrounding buildings

Kelly

Outside of the parking situation, the move went well. Brianna and Portia were friendly and accommodating, making the transition easy. The building was spotless and well-maintained. Thank you!

Falcon

Everybody is very nice and helpful and the building is 1st class. The amenities are great, clean and never crowded. The events are fun and neighbors are great too.

Karen

We love the view, the lobby the design, I love it here. The amazing restaurants, coffee shops in walking distance. The convenience of Greenwise in the building has ruined me for anywhere else. Porcha in the office has been super amazing & the concier...

Austin Enno

If you enjoy paying the highest rent in Tampa, with an increase of 15% every year, this is the place for you! They price the renewals materially higher for current residents to take advantage of the fact that moving out is a headache.

Verified Resident

It’s a nice place to live. The noise level is horrendous where we are located in the building… sparkman wharf& the starship are really loud.

Verified Resident

Heron has been an amazing experience thus far. I love living here and being in the middle of the action whether it be Lightning games, new restaurants opening on water street, or bike rides on riverwalk! 10/10 living experience.

Jim Meyer

I want to give a shout out to Bri for a terrific tour of the Heron yesterday. She was fully knowledgeable about the project and gave us a great overview of the area. Helpful and delightful all the way around.

Samantha Dury

Keren is the absolute best!! We treasure her so much! ❤️

dominicsuszek@gmail.com

I called for maintenance via the portal last night. Dan showed up this morning. He fixed the garbage disposal in my apartment that had gone bad. What an amazing guy. I was so fortunate to have him come. He resolved the issue quickly. He did an except...

Alexandra Strauss

Stefan and the rest of the concierge team at the heron are top notch! I own a luxury charcuterie company and do tons of events all over downtown Tampa, as well as, servicing a good amount of the other buildings and the level of events that Heron puts...

Kristen Flanagan

Excellent and prompt service from Dan in maintenance!

Justin Ingram

Maintenance is on point around here and office staff is all super friendly. Highly recommend

J G

The experience living here at HERON has been top notch 👌🏽. Keren, Kya and Lisa on the concierge team are friendly, kind and professional. Brianna made the touring and leasing process enjoyable and effortless, Porsha was quick to help with a con...

Randy Lopez

Friendliest and most helpful concierge team we have ever experienced. Kiara was able to get our family tickets to a sold out event recently that we could not find tickets to anywhere. Also introduced us to our favorite new Steakhouse in Tampa. The Be...

K JW

Love, love, love living at Heron! Every day I feel like I am staying at a luxury hotel, except...it's home! Everyone we have interacted with in concierge (shout out Karen, Kya, Lisa!) to our leasing agent Brianna has been simply fabulous. The treat o...

Andres

I have no issues with the building or management. I Love my apartment, it’s perfect for what I need durning this stage of my life. The amenities are always clean and the landscape is always kept up. Great job!

Joe Gasparoni

Porsha did an outstanding job of assisting me through the entire process. A big thanks to her!!

Anonymous

Porsha was wonderful. She was extremely accommodating despite her schedule being booked up and provided a comprehensive tour of the property. She was very warm, friendly, and welcoming. She was knowledgeable about the property, amenities, availabilit...

Juliet Tuthill

We moved in about a month ago and I cannot even begin to explain how happy we are! The staff here is unbeatable. They made the move seamless for us. Porsha (Lou) was amazing in helping us find exactly what we wanted and offered so much support in ans...

James

Friendly and professional staff. The apartments are very high end, balcony’s are huge and the shower water pressure is life changing. It’s great having a grocery store in the building and there’s so many restaurants within walking distance

Aaron

Beautiful views, reasonable quality apartments, poor overall living experience. Current residents take note of intel around renewals below: * Management tried to price my renewal at $6,000/year higher than they listed it on the open market a few week...

Jean

As one of the first resident, I can't help comparing with the previous management team and obviously, this is so much better. Like the building and it's location, not as much the parking space...

David Cruz

Shoutout to Brianna. Great help getting acquainted to community and building

William

We love living in the building and the area. The concierge are very friendly and the building/community events are fun to attend. As water street becomes more active with more restaurants and businesses, it will continue to get better. Only complaint...

Verified Resident

MMMMM I'm lovin' it!!!! But you already knew that :-) You can't get rid of me - This HOME!!! The minute you enter an environment either it resonates with you or it doesn't. The Heron is my spirit animal and well, true to form, my home resonates 100% ...

Verified Resident

The 2 women who work at the front desk are not nice at the east tower, Saturday at 2:45 PM on November 20, 2022. They gave me a run around about my package that was delivered yesterday and said oh just follow up in a few days, why would I do that? Th...

Sarah Marville

I’ve met some of my best friends living here at heron. The new management is great. The only thing I wish were different is the direct tv. Hate that when it rains we don’t have signal.

Aaron Brenner

I’ve spent the last 13+ months at Heron and moved out over the weekend. The building and units were built with high quality materials. As someone who works from home, having a quiet space is important and Heron definitely provides that. Several mon...

Abigail

So far so good ! Could use a few more pieces of equipment (and more space) in the gym but otherwise a very good experience so far, just having moved in this week.

Angela

We just moved in to the Heron and this has been a wonderful experience! Porsha was such a great help with our move! We are so pleased with all the staff from the concierge, Dan from maintenance, and the leasing office. Thank you to everyone!! Angela ...

Colton

Just moved in don’t have much of an opinion so far, but so far the experience has been great and I will absolutely be highly recommending heron based on my initial experience

Nicholas

Awesome effort during the hurricane and evac while still prioritizing my leasing experience. Great flexibility for love in time during that event.

Lee

I'm very satisfied with the receptionists/lobby personnel. When there, they are always so nice and informative. As far as complaints go, It seems the elevators are down a lot and at the worst times (on the weekends) when there is higher traffic. It w...

Tess

Could not get ahold of security to get rid of skateboarders. Front desk staff do not do anything about skateboarding on the granite outside. Too strict about security and noise reduction at the rooftop. Rent payment system errors and had to repay ser...

Dakota Holt

Moving from the burbs back into city life has been liberating to say the least. The building is sophisticated without the dodgy stuffy type behaviors. The cost is justified. The building is safer than most and the staff is;accommodating. I’m enjoyi...

Sharese Smith

Came to look at apartments but the front desk lady named khia Jones ( prolly lied about name) she has short cut, dark skin, idk if it was a racial thing (were black) or what but she was sooo rude towards me n my spouse, but people behind me (white pe...

Alexia

The staff is so friendly and willing to help whenever something is needed. They go out of their way to make the residents feel comfortable and satisfied. The home is beautiful, as well as the amenities!

Rhonda

I love living at Heron. My concerns and/or questions are always promptly addressed. The staff has always been pleasant and attentive. I renewed for a second year and I am filled with joy to call Heron home❤️

Troy

Unrealistic rent increases given current market. Price is not aligned with building standards and service. Elevators frequently broken. Trash rooms left unattended. Desk coverage spotty. Garage gate never opens the way it is supposed to.

Sean

Love the Heron! Such a wonderful location, great features, wonderful views. And the people here are all so nice. Parking is always available which is nice and greenwise is in the building!

Travis Mohr

Truly a beautiful building in an amazing part of Tampa. The new management team was very accommodating.

Lisandro HerediaMartinez

I went to the location to do a delivery they were very nice people from the actually people who live there they was very friendly to me till the concierge her name is yahnae she saw me at the cameras I she come all the way from the other building to ...

Verified Resident

Love the building and the curated events for residents. I would like to see more exclusive events with nearby restaurants/stores/fitness classes.

Sydney

I have lived at Heron for a month and absolutely love it so far! The apartment is beautiful and the resident events are awesome. Management has been very helpful and responsive.

Reggie

Everything has been wonderful! Love the events, and concierge is always so nice. Could use some bigger greenery plants etc at the pool. Trash room is sometimes a bit dirty but maybe that’s hard to keep track of I’m not sure

Vanessa Olibrice

Had a virtual tour yesterday with Taylor W. Best tour ever she was very helpful and super sweet, answered all my questions and concerns. I can't wait to move into this complex next year. Super excited 😄. This building complex is absolutely everyth...

Kristen

I moved in the second day Heron opened (from San Diego). I love this community, the management and community events! Decided to renew and excited to watch Water St continue to grow.

Ezichi Chukwu

I went on a tour here, and narrowed down my search between Cora, Novel Midtown and Heron. Heron is a stunning community, and the service when I was in the office was great. That diminished after I left. I was going to submit an application and wanted...

Stephanie

I liked the other management company better I think. Better events. It felt easier to get a hold of them. I also think the name is awful. Doesn’t fit the high end vibes of the Heron. The maintence staff before seemed more on top of it. I feel like ...

Sarah Marville

Things most definitely got off to a rocky start upon moving in but they have been slowly improving which is a positive for me. Looking forward to them to continue to get better.

Verified Resident

The nickel and Diming, charging without a refund for keys, the pool is dirty all the time. the original plan for two grills and now only one leaves you waiting to cook often. Rents seem high to market and the increase that happens if you move units i...

Verified Resident

Thank you to new manager AB for ALWAYS following up to my questions/concerns no matter how big or small. Heron will hopefully be my forever home.

Verified Resident

I love being a resident at the Heron. The original management team gave me quite the runaround when making my move from NYC to FL. I had to change apt models a week before I moved, so it was very stressful. My issue is there's a lack of consistency w...

Derek

Level 3 parking garage door to the elevator is frustrating to deal with. Sometimes it doesn't open or is jammed. Would be a huge improvement to get this resolved. A simple door stop would solve the issue.

Antoinette

My biggest concern is safety. None of the doors from the garage locks. Anyone can enter the building and the stairway. I have written to current and previous management. Additionally, the exterior, including the rooftop looks like it is still under c...

Jim

We love the building. The events hosted are very well done. I think one suggestion for improvements is keeping maintenance on the air conditioning in the common areas updated. We notice hallways and elevators are hot too often. Another is their is of...

Cody

It’s been good I’ve not had many complaints just don’t like parking aspect and the fact I can’t park in the building I live in along with my friends not having accessible easy parking when they visit

William

Everyone is very pleasant and we love the concierge staff. Any problems also usually get fixed in a timely manner. It’s in a great location with everything you need in walking distance. The only downside to living downtown is parking for some peopl...

Jean

Much, much better than the previous management firm.... Maintenance is really improved a lot... Management team when I am traveling abroad is a little bit difficult to reach.

Deep

Loved my time here at Heron! Unfortunately, the size of my apartment and having to park across the street in another was a huge factor in deciding to renew and was simply not worth the price. Otherwise, great location and views!

Donna

Liking new management much better! Great neighbors. Dog friendly. Staff very friendly and helpful. Lovely views. Looking forward to more community shops and hot spots

Mark

Very nice place. Enjoy living here. However, on-going problem with the elevators. Seem like you should get everything working well before you raise the rent. I also request info on any soon to be open apartments nearer to the water on the 24th floor.

Jeffrey

The parking situation here is awful and is the top reason why I’m not renewing. The other issue is the elevators are not reliable and you could wait up to 10min for one.

Nicole

WE LOVE LIVING AT THE HERON !!! GREAT LOCATION GREAT TEAM ! WHEN THE CONSTRUCTION IS OVER IT WILL BE ALL THE BETTER !! MAKING FRIENDS WITH NEW REISDENTS EVERY DAY !!

Erick

Great place and beautiful location! The staff is super nice and very professional, I highly recommend this place or the location water street!

Andy

So far it has been a very easy and smooth transition from my old apt to the Heron Community. The apt was in perfect condition and the moving process was very accomodating

Haylee

No parking, guests have to pay $25 to just visit us. We pay $3k a month for a one bedroom and if we have more than 3 guests it’s considered an event and you’re charged $500.

Manali

We love the Heron and all that it offers. We could not imagine moving anywhere else. The views, the surrounding, and staff are so wonderful. It feels like home with luxury style living.

William

Fabulous pool, rooftop, living experience and location. Walk my pup on the Riverwalk every morning, take a rooftop swim and workout starts the day right

Scott

Need the following: - Consolidated key fob that controls the garage - Better gating system - More vendors - Business center on the RT - Include electric in the rent - Quicker / more reliable elevators - Better security to seep out stragglers, anyone ...

Steven

I so greatly appreciate Andres in leasing and Kiara from the concierge, they have both gone above and beyond my expectations and have treated me like a loved one. I thank you for going above and beyond for all my requests! ✨

Thomas

Leaps and bounds better than ZRS! But still have room for improvements. Spending this much money a month and only able to get 1 parking spot is ridiculous.

Aslı

Coolest residence in Tampa downtown. We are living since couple of weeks here. It’s well managed and always in good condition. In general all the employees are very friendly. Taylor Walls from leasing management team is especially so good is her jo...

Grant

Apartment has been great, amenities are nice as well. Old management disappointed, but the new management seems to be making a noticeable effort to make up for the shortcomings of their predecessor.

Faizah

Has had its ups and down. The location is amazing. The balcony was our favorite part. The rooms are just too small. Couldn’t fit a dresser and my desk barely fits. For the price we pay it’s definitely a huge con. Previous management wasn’t the ...

Sarah

Parking was not thought out for these buildings, Alarms are always going off at the Publix door, daily! Building is suppose to be non-smoking though the smell of pot lingers through elevators and all floors. Balcony's are a disaster. Residents use th...

Rachel

We love living here! Heron is clean, quiet and the staff is incredibly responsive. Maintenance requests are handled very quickly and the entire team is truly professional.

Eric

Much better living compared to our prior management we finally have grills that function properly and I like how they have events that involve all of the residents

John

I moved in a few weeks ago and so far so good. The only things so far that were unexpected are related to Amalize Arena and the TELCO streetcar: the Amalie Arena air conditioner condensers run at all times are are super loud (the closest think I can ...

Kyle Ford

Heron is a true luxury apartment building in a blossoming location. The thoughtful layouts, premium appliances and fixtures, balconies, amenities and views are unrivaled. We have everything we could possibly want in the building: professional and fri...

Kyle

Heron is a true luxury apartment building in a blossoming location. The thoughtful layouts, premium appliances and fixtures, balconies, amenities and views are unrivaled. We have everything we could possibly want in the building: professional and fri...

Alexandra

Bozzutto management has been incredible and really care about the well-being of their residents. They stepped in after old management of my building left their residents feeling dismissed and ignored.

Aarti

Heron is in an ideal location on Channelside with access to Greenwise supermarket right inside the building. Great amenities and staff. Love the layout and views from my Apartment. But One bed apartments are meant for just one person in terms of appl...

Matthias

All very fine, very kind and helpful employees especially at the entrance. Very nice facilities. Only really bothering is the permanent and heavy noise from the air conditioning of the Amelie Arena. This might be a reason to leave HERON sooner than l...

Andrea

I love living at heron and will be renewing my lease this month. I’m so excited for the new restaurants and shops opening on water street! Hope to stay here a while :)

arianna beetz

The concierge at the Heron are absolutely amazing :) They are kind, respectful, and always super friendly :)

Joel Snively

Stephan and the concierge team are true professionals and provide an experience at Heron like no other residence building in Tampa. Thank you for the impeccable service!!

David Schlaifer

Update after 9 months: No change in perceived value or quality noted below. Add that elevators can sometimes take 10-15 minutes during busy times. I tried to terminate lease early without penalty due to all the issues and was refused, notwithstanding...

Dave Ely

Best part about living at Heron is the SUPREME concierge team! No matter what we need… at any time or day.. we are greeted with smiles. From package delivery issues to hosting amazing rooftop events, the team makes us feel soecial and appreciated!

Jdesignz

Shout out to Stefan and his amazing concierge team!! I am a vendor who participated in a special event drawing caricatures for the residents and their pets in the building yesterday, and the staff was simply AMAZING! Chantal was especially key in pro...

Jennifer Glover

This review is specifically to give props to one of the new leasing agents, Taylor, for helping me transfer units. She was an angel, despite me changing my mind, literally 4 times. I am very grateful for her help.

JMP G

Still Great appartements...and management changed, we may be treated as we deserved now👍

Olivia Ray

I lived here for the past year. Parking is the absolute worst thing here, my friends had to Uber just to come over. Once they didn’t let me up in my own car (that I paid $300 a month for a reserved spot) because my key was not working. They wouldn�...

Matt Baumgartner

Editing this review that I wrote a few months now that I have lived at Heron for longer. Pros- building and views are nice. Most residents are friendly, rooftop amenities are nice, relaxing (apart from small gym). Location is a plus, not too many mai...

Laura Lyon

The staff at the Heron are absolutely fantastic to work with. I was there as a vendor during Resident Appreciation Week & Stefan was communicative, friendly, and extremely organized. He never missed a beat! Our pet portrait day went perfectly & I loo...

Rachel Ford

All I can say is WOW. We are relocating to Tampa from NYC and from the moment we stepped into Heron we knew this was the perfect place for us to experience the best of both worlds. We are in awe of the premium look and feel of every part of Heron, fr...

Gia Sangosti

I moved in last weekend from Denver and all I can say is that Cheryl G is hands down the best leasing agent I’ve EVER worked with and therefore deserves an entire review dedicated just to her! She went above and beyond in many instances to make my ...

Jay Dhahan

I moved to Tampa from Canada and have had the most amazing experience living at the Heron. Great people, amenities, and overall energy. Definitely a NextGen way of living!

Matthew Stripp

After touring this apartment complex, I could tell the Heron is more of a frat house than a luxury building!

Jesus B

Beautiful place place in the right location with a price tag too high for my pocket

A

Terrible parking options for guests. If the parking is full you can probably park at Greenwise but after 2 hours you pay a $50.00, no biggie until your car is towed. Signs state no event parking. Never stated no overnight or no parking at all.

This building is a noisy rundown and has a laundry list of issues! Management will just pretend that everything‘s fine and blame the issue on anyone else but themselves!

lisa mcknight

🤮🤮🤮 When visiting this place it seemed very run down for a brand new building. I definitely did not feel safe here with the extreme lack of maintenance!

Min Yaga

So I've lived here for about 7 months and feel reasonably qualified to speak about the experience here. Note that my experience is mostly for Tower B (facing the arena). Pros: - It's absolutely gorgeous. The views, design, and styling are second to n...

Stacy

Great place with amazing views, - best neighborhood to walk, eat ect -The front desk and management are so very helpful, above and beyond! Andres and Jessica have made the move in so smooth and easy. Highly recommend.

Jasa 91

Just moved from NY and I really like the residency here. Great amenities and staff. Andres helped me with the move in process and made it very smooth and easy.

Kellen Carter

Definitely recommend working with Andres at the Heron. He has great customer service, and is responsive and helpful. Thanks!

Bailey Yelding

I service multiple clients in this building and have ALWAYS had issues with front desk/concierge staff. They are either rude and unhelpful, or they are not at the desk period. All of the numbers to contact staff ring to the same phone in the west tow...

Albisia Ipek

Our leasing agent was Andres Betancourt and he was so helpful and pleasant to work with. He made us feel at easy by assisting in answering every question and need we had.

Joshua Metz

Andres was very caring and professional, he did a great job touring and helped us with anything we needed.

Natalie Calderon

My husband and I worked with Jessica Jimenez at the Heron and she was absolutely amazing. We wanted to move quickly on reserving one of the floor plans since they are in high demand and she was very responsive. The building is beautiful. The rooftop ...

Gwen Connery

I helped a family member move into the Heron and things couldn’t have gone any smoother. Andres was so helpful from beginning to end. I can’t say enough good things about him and about this beautiful building.

Mia E

The building takes no accountability for issues, and will always find someone else to blame. Kristen Miller and Lisa Bernat will listen to your problems, but offer no solutions. A few of the concierge staff are extremely rude and don’t know how to ...

Maria E

RUN from this place. Don’t trust all these fake 5 star reviews. Spend your money elsewhere, where you won’t be driven to buy an overpriced house just to get out of the building (this has already happened to a couple residents)! Side note- I’ve ...

Miguel Noy

We do not live here yet, but Andres Betancourt gave us the tour, he was nice and explained everything well. He made the application process simple and easy. He was able to find us one of the models that we wanted and he even answered the phone late a...

Thomas

I have been living at Heron for almost a month. Andres Betancourt in leasing was super helpful and communicative during the application and move-in process. So far the apartment is great. There is minimal noise from other apartments or from the stree...

Daniel DiTaranto

Great spot to live for sure

Lisa Simmons

At approximately 1:45 pm today, Saturday, a stranger opened my front door, made an indecipherable comment, and closed the door. Allow me to preempt; my son had visited this morning when I was remiss in locking back upon his leave., lesson learned! Ho...

kirk sweet

Great place to live.

Tami Shankman

I recently signed a lease for occupancy on November 1st . Andres Betancourt was kind enough to give us a tour and extended himself to help with all the paperwork. He has consistently been available for problems and questions. I don't think I could ha...

Treasa Clark

Looking for a new place to call home and I was going to schedule a tour, but after reading all of these horrible reviews I'm definitely gonna pass. Yikes!

Michael Miller

Great staff, amenities and views!

Brian Houston

So far Heron has been exceptional! Perfect location, great views, beautiful apartments, top notch amenities, unbelievably courteous and professional staff. I feel lucky to have gotten in here when I could!

Chrissie Zimbleman

Love the building so far. Staff is very friendly and helpful and they assisted with the move in process. Gorgeous apartments with great views and you gotta love being on the river walk and greenwise publix on the ground floor!

Rosa .Gradilla

I will share my honest opinion living here. I love everything about the building, everything is always clean and neat: the gym, pool, hallways. Most concierges are very nice and helpful. Yes, it is expensive but it is a luxury building that actually ...

Leo Fox

Great views and quiet apartments. Living at the Heron has been an enjoyable experience.

James Thompson

The best way to describe it is resort style living in the middle of the city. Living at the Heron and experiencing the opening of the Water Street neighborhood come alive is amazing.

Rollie Bands

Expensive 🤷🏽‍♂️ We only live once 😭

Chad Engel

Facilities are nice and well maintained. The building is poorly managed as the concierge is understaffed and the front desk is often not attended. Most attempts at reaching the concierge by phone are also unsuccessful which makes any kind of delivery...

Gayzel V.

This review was a long time coming. I toured Heron a few months ago. Beautiful building. However, the tour gave me a bad taste in my mouth. George, the leasing agent gave me the tour. At first he was pretty nice, but then his attitude changed when I ...

Joel

They sell this as a "luxurious living" it is not. It is virtually impossible to find a place to park in the garage after 9 PM they sold more fobs to the garage then there our parking spots, its a total scam. They refuse to help the residences when th...

giovanna Roberts

This review is for Cora Residences. Janessa, my leasing agent, has been the absolute best. I am moving from out of state and she has answered all of my questions, FaceTimed me before moving in so that I could see my unit and made the entire process s...

Billy Satz

Very rarely do I write reviews, but the Heron deserves one. Excellent. The building is beautiful, the pool and rooftop are amazing. The staff is attentive and well trained. From the time I identified Heron as a potential home in 6 months ago, the sta...

Lota Kovs

Beautiful property and wonderful service.

Vince E.

My experience has been nothing but fantastic. The building is gorgeous, staff has been friendly, concierges have been very helpful. I love waking up everyday to the beautiful sunrise. Coming from Seattle it’s a welcome change.

Nicole Grasley

I’ve been trying to find out details about available apartments as I’m looking to move to the area very soon. I’ve texted and got inconsistent responses. I’ve also called and never received a call back. I haven’t even signed a lease yet, I ...

aa aa

George the leasing agent might be the single worst employee I’ve ever encountered in my life. Completely incompetent, rude, and lazy are just some ways to describe him. Eventually found a competent leasing agent but the fact still remains that he c...

Rick Barnes

Great job repairing defective items and maintenance man did a great job unfortunately I can’t remember his name 😀😀😀😀

Where do I start? They lie to get you to sign a lease then try and pretend to be sorry you were lied to. Appliance issues from day 1. Already having construction repairs with buckling concrete on balconies. Elevators never work and when they do it’...

Herb Abreu

Great place visited a friend loved the building and when you step outside everything's right there

Emily Booker

Came to look at apartments today and the front desk/concierge were very rude and unhelpful. As we were stuck behind the door trying to call them through the call box, they just stood there and watched us and didn’t answer. We basically had to go up...

Fred Hurt

Toilet has been out of commission for a week. Maintenance came for a 3rd time yesterday and after using again, it is overflowing on the bathroom floor the same as before .

Ilya Ivanov

Came to look at the apartments, the main lobby door was closed and agents were talking through speaker phone, didn’t answer any questions and hang up before we could do anything. Drove 30 mins to get run around :( not a a good start for the buildin...

Michael Harris

UPDATED 8/3/21 BELOW The Heron is being advertised as the current Premier Urban Downtown Living for Tampa, yet aside from its curb appeal, it’s unfortunately been nothing of the sort. From catastrophic communication from the leasing office pre & po...

Harry Balzac

Only 5 star reviews are from people that get begged by George Handley to leave a review before they've gotten a chance to experience how horrid this building is managed.

Amanda Karpay

My husband and I moved from out of state a week ago into The Heron. George Handley is singlehandedly the reason I am leaving this review. He accommodated our walk through of the building back in the spring and has been extremely responsive and helpfu...

Justin Hamm

By far the best transition I have ever had when it comes to a move. From the beginning all the way until the move in was a breeze and all thanks to George. He was extremely adaptive to any changes I made and extra requests I had no matter the inconve...

valerie Michaud

I drove 2 hours from Fort Myers to tour the building. I had an appointment on a Saturday at 4pm. When I arrived Shelby the leasing agent said she thought my appointment was on Thursday (I have the email it says Saturday) She reluctantly gave me a tou...

Justin Terry

Phenomenal place to live! Management is top-notch and staff is very friendly and super helpful. 10/10, would recommend to friends and family.

Judith Miranda

Lots of Issues with Elevators even though is a new building.. We had issues with Wifi but better now... Parking is very hard even though we pay for it in addition ... However location is great and beautiful.

Cynthia Visot

On boarding was non-existent...you need to provide the new resident instructions on setting ac, kitchen equipment, etc. Need to educate about bike storage (never told there was a charge), etc...post office unaware of address. Communication is critica...

CG

Nice units. Nice appliances. Nice building. Limited parking. Parking owned by third party The Car Park, $75 per month, $125 for reserved. Additional cars need to park several blocks away. The gates to garage don’t work as intended. Loud A/C sound a...

Travis Block

Worst experience I've encountered at this price point! You literally can't get the leasing team to answer the phone OR call you, and the concierge is beyond rude. I'm in town from out of state looking for a new home and I've tried for 2 days to sched...

Beth Vakevainen

Would have like to not have Direct TV to pay for the upgrade packages doesn't have the channels I watch. Paying a lot to watch 4 channels now. Should give residents an option as to services. Others I've talked to not happy with Direct TV either Other...

N Y

No parking spots for residents you must park in garage more than a block from the actual apartment. Considering what you’re paying it’s a joke to live at such a place. Elevators are are non functional due to flooding in the elevator shaft so resi...

Chirag Patel

The building is nice and it’s supposed to be this great luxury building but it’s not management wise. They built and opened too early and cannot manage everything properly, and you barely get a response from management when a complaint is filed. ...

marjorie figueroa

Went to drop off a food delivery and two of the lobby employees were really rude.

Nick Hess

CAUTION - No matter how much you pay for parking.. you will park your cars two blocks away in public parking at the Port of Tampa. Inconvenient and RAINY. This information is disclosed after you make your deposit. I also had no response from manageme...

Megan Marone

This building is beautiful and the amenities are top notch. I had the pleasure of touring the property with George Handley, who was so friendly and informative and helped me through the process of making the Heron my future home. I have been apartmen...

Faith Palmer

The building and amenities are absolutely stunning. My leasing agent, George Handley, made the whole experience of a quick move easy and seamless. I would recommend him to anyone looking to live here.

Jose Luis Garcia Quilez

Bonito edificio situado cerca de amalie arena, acuario , river walk, etc.

Keep in mind I have never left a negative review anywhere my entire life. I never even tell the waiter they gave me a diet instead of a regular soda. This property has had an absolutely terrible leasing process, to the point that I am considering not...

D P

Tampa 360°view, from above !

Justin S.

Part of the Water Street Project - Residences and Retail at 815 Water Street is planned to be a Beautifully Designed Luxury Residential Complex w/Retail + Office Space at ground level. There will be 2 Towers: 1.) The 26-STORY, 196 UNIT CONDOMINIUM To...