Reviews | The Apartment Collection at Bay Meadows

Verified Resident 322587

Closet space, overall square footage and luxury finishes were very important to me. I visited at least 30 complexes and as soon as I saw Russell, I knew it was the one for me. Pluses: assigned parking, high ceilings, big bathrooms, tons of closet spa...

Verified Resident 322588

From the time of my first visit to The Russell through the move in process, my experience could not have been more positive. Joanne made certain that the entire process went smoothly. As I reserved my unit during the pre-lease phase, there were a few...

Kenny Dietz

I am highly disappointed to learn that Greystar will no longer be managing Bay Meadows Apartments. The team has always been extremely helpful and responsive. I will be looking into moving due to this change.

Hiroshige Eto

I am Hiroshige Eto. I use my real name to create content on YouTube and Instagram. I lived in this apartment until January. According to California state law, landlords are required to settle the security deposit within 21 days after the tenant moves...

Daniel Ryu

Update: Hi leasing office, thank you for your reply with lie. For everyone’s reference, I have attached the mail reply from the leasing office about the delay. [Ongoing Dispute] My partner and I recently ended my tenancy at The Russell and have fac...

Marjaana Siivola

The Russell has been great. We are happy with the apartment, office people have been very helpfull and maintenance came to fix few small things fast. The common areas are clean and we have enjoyed using them. Great place to have a dog. Many parks and...

Verified Resident 1311641

It has been excellent It is a quiet, clean and nice place. Staff are very friendly, Samantha is excellent Every time I call for help I get it I am happy to live here and I can recommend this place. I love it.

Aboudi Kabbani

I cannot say enough good things about my experience with The Russell, specifically Stefanie and the incredible leasing team. From the very first day I toured the property, it was clear that this team genuinely cares about their residents and goes abo...

Arjun Narang

My wife and I lived at The Russell for about 1.5 years and really enjoyed the experience, from the building, to the location, to the staff, and everything else! The Russell as a building has great amenities with a clean gym that we used multiple time...

jo tov

Great event Thank you for doing that to all resident

Chris Reid

Moved into the Russell about a month ago. Nice and quiet location. Samantha and her team were great and so helpful. Very much appreciate her follow through on every bit of the moving process.

Valentyna Shcherbytska

I’m very appreciate for wonderful managing of apartment. Russell is the BEST place that I’ve ever lived in :)

Deborah Torres

I have been residing in the Russell Apts since 2017. The complex is amazing, leasing staff are awesome (responsive, friendly, attentive, professional). The complex is well maintained and love all the amenities. The staff host ongoing events to gather...

harry qian

Nice party!

Y X.

Good and bad about it. Good: It’s quiet Good location Nice parks and amenities Maintenance team responds quickly Nice experience with Justin and Charles Bad: You don’t want to deal with the community management. They will show you with passive ag...

Verified Resident 1288101

Great community, poor leasing office management: mislead on living conditions prior to moving in, mislead on rates of units. General manager has no costumer service. Used the fact that conversations being recorded as an argumentative point and when a...

Anonymous

Convenient location, calm and well kept neighborhood. Walking distance to Hillsdale Caltrain and Hillsdale shopping mall as well as Park Place shops and restaurants. Friendly leasing office people. Gym and pool are clean and nice.

jorge romero

Lived here for 3 months through corporate. Our stay was amazing. When I return to the area I will look to permanently stay here with my family. Leasing office was professional and helped with ALL requests.

Nevaeh/Jayla Rosenberg

Charles, Samantha, Stefani & Justin are very helpful and always kind to my dogs

Hynek Mergental

Excellent service with a broken washing machine. It stopped working on Monday, the inspection was done on Tuesdays, and the new machine delivered and installed on Thursday. Very efficient service, performed by polite and skilful handymen. 5 stars and...

Verified Resident 1240530

Excellent service with a broken washing machine. It stopped working on Monday, the inspection was done on Tuesdays, and the new machine delivered and installed on Thursday. Very efficient service, performed by polite and skilful handymen. 5 stars and...

Kathleen Mlekush

I have been living at the Russel, located at 3098 Kyne St. West, in San Mateo for approximately 4 months. This review is specifically for Samantha in the leasing office. Samantha was very attentive and concerned when I approached her with issues. She...

richard chu

Nice park nearby

Andriy Tantsuyev

My parents are living in Russell for about 6 years. It's an awesome place and we doubt we could find something much better in San Mateo County. I would even say that for us this is the best place in whole BA. Location is right in the middle of everyt...

Briani Phelps

I had been interested in touring The Russell (and surrounding apartments) for some time and finally decided to reach out. I spoke with Stefanie in the leasing office, who was very helpful. As someone who is not from the area, she was super knowledgea...

Nick Martino

The management staff have been nothing short of excellent. Special shoutout to Samantha who has went above and beyond a few times now. Our consistent experience here is that the staff is capable and caring; a really great combo. The apartment itself ...

Verified Resident 1184495

The neighborhood is what really sold me on moving to the Russell. There are so many things nearby and I love the area. The leasing staff made it super easy to tour, apply & execute our lease. Stefanie has been particularly helpful and super kind! I l...

ZhiMin S

We picked this building because of its amenities, which were still open with limited capacity, 1 household reservation at a time during COVID when we moved in. Since December, they decided that all amenities will be shut, including outdoor amenities ...

Verified Resident 1170400

The Russell, beautiful community. The neighbors are nice and the staff is very professional and helpful. We love walking on the small trails around the area, we’re walking distance to Hillsdale mall, wholes food and more.

Mike Bregante

My grandson and I visited the ice cream shop on the first floor. Excellent.

Mike Stover

Great apartments. Location is close to restaurants, Costco and the San Francisco airport. Covered parking and elevators.

Ann Esparza

I Love The Russel Apartments

James Yeh

Awful renewal communication with the leasing office staff, said "you should be grateful with this rent increase while others are raising 15% on their properties." Kylee the general manager of the property even moved our original moved out date early ...

Verified Resident 324070

If you must rent, The Russell is the place to be. I have been here since it opened in 2017 and have no regrets. Conveniently located with all the amenities you need to live well. In unit washer and dryer, gym , pool and whirlpool to enjoy.

Valerie Yeo

Had a smooth time moving in, the leasing team is always willing to answer qns! Shout out to Samantha who has a smile for us all the time :)

Verified Resident 1064928

Having lived in many apartment communities around the SF Bay Area, The Russell is the place I've been happiest to call home. The location is stellar, it's really hard to emphasize that enough. I believe this is the best apartment location in terms of...

Ed Halferty

Having lived in many apartment communities around the SF Bay Area, The Russell is the place I've been happiest to call home. The location is stellar, it's really hard to emphasize that enough. I believe this is the best apartment location in terms of...

Verified Resident 324070

If you must rent the Russell is the place to be , you can't ask for a nicer, cleaner , quieter place to live. It's very modern and well kept and designed spaciously . The dwelling is perfectly placed in walking distance to everything you need to live...

Verified Resident 693372

Everything has been very good. The Gym is sub par to the rest of this facility. The pool is excellent and the maintenance crew does a fantastic job. ........................................................... the 201 character minimum is a pain

JULIA MORA

Es lindo

Verified Resident 324070

This is my favorite place to live that I don't own . It's luxury at it best and I don't have to do any repairs ! Safe , quiet , clean and surrounded by everything you need to live a comfortable life. Loving it !

Marco Flores

Muy bonito pero mucha burocracia

Verified Resident 324070

The Russell is the best to live if you have not purchased. Its nice ,clean ,well maintained and quiet . I been here since it opened and will be moving when I buy my own. I have enjoyed my stay here. Its the perfect place for single living.

Ann Nguyen

Staff always friendly & try to be helpful.

Verified Resident 324070

This has been one of the best rental spaces I have ever lived in. The most we'll keep place ,even with the dogs living here. They have managed to keep the common areas clean and beautiful. I love what I see when I open my door or window.

Marcos Ramos

Lived at The Russell for nearly two years in the main building (3098 Kyne St W and 3088 Baze Rd). I'm overall satisfied with the experience and would recommend others to live there. The area is extremely walkable and there's Gbit fiber internet (Soni...

Verified Resident 968066

Very nice community with great amenities, timely maintenance response, and friendly staff. Best apartment I have lived at. Its a 5 min walk to the mall and the train, and the sound insulation is really good so we dont really hear the train at all.

Mishell’s Adventures

We had the pleasure of renting a 1bd 1bth apartment from the beautiful Russells establishment. For little over 6 months, we’ve been quite pleased on the staff and gorgeous grounds of Russells that it was sad that we had to end our lease so soon. Fi...

Verified Resident 957172

I am generally fine with my room and apartment. Someone walks through emergency exit (stairs) that is located at end of the corridor in each floor, and we often hear big sound in morning and in evening whenever emergency exit door is closed. I know i...

Verified Resident 919035

I really like living at the Russell. The amenities and the location are wonderful. The office staff is also helpful and friendly and now that we are able to use more amenities, I'm very happy to meet more residents. I am though concerned about the on...

Verified Resident 904271

I have been living here for a little over 2 years. The apartment complex is great. good amenities, awesome management team, great neighborhood. It's convenient to live here too. 1 min from 101, 5 mins from whole foods, 5 mins from Hillsdale shopping ...

Kazuhiko Takeda

Great location. Green, shops, airport.....very convenient! And great staff. Leasing office, maintenance, janitorial......friendly and responsive. I enjoyed.

Verified Resident 892179

Regarding maintenance team, it is stable and helpful because they correspond even on Saturday. I think that both the living environment and the surrounding environment are basically safe and clean. Thank you so much.

Michelle

I have never been so excited to write a review for this place. Without making this review 3 pages long, this apartment complex is anything but luxurious. For context: we lived here for 1.5 years. Service from the leasing office: Non-existent. I lived...

Vic

We saw some of the office staff being arrested one day, needless to say the negligence was pervasive. The move in process was unhelpful and now after moving out we’re being charged ludicrous fees and an extra month of rent. Keep your friends and fa...

Kyle Morioka

Transferred lease midway through and regretfully renewed lease for another year. Management team has seen churn throughout my residence, and they've done a poor job resolving our requests. Price is very expensive for the service you would typically g...

Verified Resident 888862

we moved in because of the area itself. We are quite satisfied with everything. Minor issues that our neighbors above us (mostly quiet) sometimes play with dog or do very active sport. And it is noisy. But we understand it is life. it is difficult to...

sorrell regan

I’ve lived here for 3 years. The management and employees are constantly changing, and they seem to find new employees who have never worked in customer service before. They talk to you with zero compassion and will rudely stare at you instead of t...

Verified Resident 879836

Very nice community, helpful staffs, fast maintenance, safe environment. We really enjoyed here. Walking distance to Wholefoods, Starbucks, and the mall. Lot of good restaurants around here within 10-15mins drive. Highly recommended!

Emmett Jacobs

Easily worst apartment experience, and I'm an easy one to please. Roommate even had his car taken from the underground garage, and their response was pitiful.

Ruby Huang

Leasing and move in process are very unpleasant, leasing office is very unprofessional, quoted wrong price (lower pricing quoted than actual) and sent wrong floor plan that tricked me into my application. After 3 days of move in, they lowered the ren...

Verified Resident 809069

We love the development, amenities & our apt. Sal is absolutely fantastic. Our only complaint is our maintenance requests keep getting completed without any contact or work carried out. This has happened numerous times now & we keep having to re log ...

Luke Smore

The leasing office people are not helpful at all during the leasing and moving in process. There's NO FRONT DESK, NO SERVICE, packages are everywhere on the floor in the messy lobby. The construction of the building used all the cheap materials possi...

Verified Resident 794151

The complex apartments and amenities (when they are not closed for COVID) are high-quality. I love that it is walking distance to a nice park, Starbucks, Whole Foods, and other shopping. It is close to the train tracks so it might take getting used t...

Verified Resident 324070

I love the service I get here. This is the place to be if you have to rent. It could be considered a dream home and if you are not focused you could get stuck here in this peaceful setting. I am enjoying my space inside and out.

Verified Resident 772344

the landscaping and dog poop needs to be maintained. hallway carpets arent vacuumed regularly or even clean. by the weekend, the trash chutes are backed up, with trash in the garbage rooms piled up waist high, the door cant even be opened, attracting...

Verified Resident 486465

Overall my family's experience at The Russell has been positive. The apartment complex is bright and welcoming. The apartments have nice quality appliances, window coverings, and fixtures. There is an excellent amount of storage space which surprised...

Verified Resident 739850

I requested my dishwasher to get fixed. After first visit to fix it, the maintenance team advised me that it's not fixable. So they came back within a week and set up a brand new dishwasher. The replacement was done within half an hour. The work was ...

Andy Lin

I have the similar bad tour experience like other reviewers mentioned. I am disappointed about staffs in the leasing office. They are not helpful when asking more details about availabilities. Won’t consider moving in though the property looks grea...

Verified Resident 736263

Great place to stay with excelled people running it. Best place I've lived so far in California. Super helpful maintenance staff. Walking distance to Hillsdale shopping center, whole foods and bunch of restaurants coffee shops

Kari Klein

Let me just say, “Sharon, Community Assistant Manager, is amazing!” She has made our experience pleasurable! Sharon is not only professional, but also genuine and hospitable. My husband and I are extremely excited to be apart of this community. T...

McKenzie Fechter

To start, a lot of issues that you will have with the apartment will be met with people unwilling to help. The app that you request maintenance on will not be prioritized in any fashion. We have had an infestation of ants in our apartment twice now (...

Leigh Smith

Antonio, in the leasing center was amazing today! On a busy day he took the time to show us multiple different apartments, even though we didn't have a reservation. He went above and beyond to answer all of our questions. Thanks, Antonio!!!

Timothy Wu

It's a shame the leasing staff here are clueless- our first impressions of the staff were terrible. Called in Monday and spoke with Charles to book a Saturday appointment at 2:30pm. Arrived a few minutes early on the day and the leasing agent Sharon ...

Jason Bill

Used to live here- very poor customer service. Rents are not negotiable.

Vanessa Zhang

The assistant manager Sharon (am not even positive she gave her real name) was very unprofessional. Was told when booking that it was possible to see both the Russell as well as the the Quimby properties, but on the day she told us she needed to have...

Verified Resident 677629

Has actually been a great place for us with a convenient location to transportation, stores, supplies, and restaurants, a nice community, and good amenities (although the in-unit washer & dryer was abysmal). We would also like to use this opportunity...

Harriet Smith

The development is so beautiful, everyone is really friendly. Love all the amenities close by & most importantly we are so pleased with our new apartment. The finish is stunning!

Verified Resident 327072

I live near the front door so I get alot of noise. Love the community garden! Walking around neighborhood is great and safe! Coffee shop, ice cream, and burger place is great but expensive! Pool and grounds are pretty especially lit up at night!

Veronica S. Brown,MPH,MSW

I love where I live. I enjoy the neighborhood and the quality of life I experience here. Life is good ! I have to pinch myself sometimes. It just keeps on getting better.

Verified Resident 662460

Great location, easy access to the Caltrain, close to shopping and grocery stores which is very convenient when talking the dog for a walk. Key fobs for all access points, great amenities, they pool deck, fire pit and grill area is usually pretty emp...

Verified Resident 486468

Residents are not cleaning up after their dog, unacceptable ..................... ...........................................................

Chris A

$3900 for a one bedroom. That shiznit is cray.

TinyLittleVivi

Have lived here for couple months and I want to live in this area for another year. It's the perfect location you can find in the South Bay. Reasonable distance to city, accessible to groceries, good coffee place, and Caltrain tho I realized it's goi...

Anonymous

Great place to live. Close to schools, shopping, commutes by Train, car, bike, foot. We love all the parks. How easy and safe it is to walk and bike here. We don't like all the construction going on. It's too much, but it will soon be over. Overall a...

Paula Seba

The best place in San Mateo for to live. Safe, clean and neat everything you need. One block for Caltrain Hillsdale Station, two blocks Whole Foods, two blocks Hillsdale Mall. There a lot of parks near.

Labutin

Apartments are really good. Good place. Good children playground. Good neighborhoods. I can say that place a little bit noisy, because trains not so far away. BUT!!!! This apartments have terrible washer machines. It really terrible. It is top load w...

Verified Resident 328180

The Russell is a great place to live. It has that luxury feel and is centrally located to everything from retail shops to schools, freeways, train. The leasing staff is wonderful. They're very helpful and welcoming. We worked with Sara from the very ...

Verified Resident 323200

moving into the the Russell community was a great choice for our family everything that the Russell has to offer has lived up and beyond it name, and MS' Danielle you are the best and the rest of the Russell staff thank you. But M's Danielle from day...

Verified Resident 322587

Closet space, overall square footage and luxury finishes were very important to me. I visited at least 30 complexes and as soon as I saw Russell, I knew it was the one for me. Pluses: assigned parking, high ceilings, big bathrooms, tons of closet spa...

Verified Resident 322588

From the time of my first visit to The Russell through the move in process, my experience could not have been more positive. Joanne made certain that the entire process went smoothly. As I reserved my unit during the pre-lease phase, there were a few...